Team Leader - Pensions Administrator in Manchester

Join to apply for the Team Leader - Pensions Administrator role at Spence & Partners Limited. About Us: Spence and Partners (part of 3173 Group) is a UK firm of pensions experts, focusing on consultancy, actuarial, administration, and the development of specialist IT solutions. We specialise in advising on and managing defined contribution and final salary pension schemes in the United Kingdom and Ireland, providing administration services to employers, trustees, pension plan members, and professional advisers.

We are looking for a highly experienced pensions administration professional to lead a large team servicing high-profile clients in our Pensions Administration business. This role requires your technical expertise, leadership skills, people-management skills, and commercial awareness. You will be joining a collaborative and supportive team where your knowledge is valued, your impact is recognised, and your contribution helps shape the future of our pensions services.

About You: As a Team Leader in Pensions Administration, you will have the opportunity to lead our team providing outsourced Pensions Administration for a portfolio of clients, including a large government contract and an authorised Master Trust. You will be responsible for a team of 30-40 administrators and for the service delivery to your portfolio of schemes, ensuring they are managed with precision, compliance, and outstanding client service.

You will have extensive experience (at least 10 years) in Defined Benefit (DB) and Defined Contribution (DC) pensions administration, with proven expertise in complex and technical cases. You will possess in-depth knowledge of UK pensions legislation, regulation, and codes of practice. You have successful experience managing key operations individuals in a Pensions Administration business, managing change, goal setting for key leaders, and leading performance management across the business.

You have excellent written and verbal communication skills, relevant gravitas and leadership skills to act as a role model and mentor, and excellent organisational skills to manage competing priorities across multiple schemes. You exhibit the highest standard of professionalism and ethical behaviour, are pragmatic and adaptable, and capable of negotiating and influencing decision-making at a strategic level.

Responsibilities & Criteria: Reporting to the Head of Pensions Delivery (Ongoing Schemes), the role involves the following:

• Accountability for the service delivery by your team to your portfolio of clients.
• Active contribution to the overall leadership of the Pensions Administration business as a member of the Spence Pensions Delivery Operations Board.
• Accountability for improving gross margin responsibility across your portfolio of clients.
• Line management responsibility for relevant key members of your team.
• Positively contribute to Spence Pensions Delivery Operations Board meetings.
• Board level accountability for recruitment and retention of staff within your team.
• Work constructively and collaboratively with colleagues for the best interests of the business.
• Accountability for adherence to relevant processes and procedures across your team.

Circumstances: Location: Belfast, Manchester, Glasgow or aligned to another one of our UK offices. Working hours: Monday to Friday, 37.5 hours per week with additional hours as required. Our Company is committed to work-life balance and our flexi-working policy enables individuals to maintain that balance. All roles are subject to a six-month probationary period and all prospective employees are required to complete an Access NI check.

3173 is an Equal Opportunity Employer. We are committed to increasing the representation of disabled colleagues and want to remove any barriers that get in the way of candidates with a disability or long-term health condition from applying to work with us. We guarantee to automatically interview anyone with a disability who meets the minimum criteria.