At a Glance
- Tasks: Deliver exceptional customer service and support sales during busy periods.
- Company: Join Spence, a proud Canadian company with over 46 years of history.
- Benefits: Enjoy competitive pay, discounts, team events, and growth opportunities.
- Other info: Part-time role with flexible hours and a fun, supportive team environment.
- Why this job: Be the face of Spence and create unforgettable experiences for customers.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 10 - 15 £ per hour.
Spence is proudly a Canadian-founded Company. Starting out in 1978 in Vancouver, BC we have a 46+ year history playing a small role in many Canadians happily ever after. We're proud to create unforgettable experiences for our customers by taking them through the Spence Experience. Our people are the centre stone of our business, who bring our vision to life for every customer, every day. We’re committed to fostering a culture where our people are empowered to be as successful as possible, and are provided with all the necessary tools, resources and support to create and live the life they love!
WHAT WE OFFER
- Attractive compensation packages
- Amazing employee, friends & family discounts on our products
- A variety of Learning and Development resources
- Special gifts to celebrate employee work anniversaries, birthdays, and personal milestones
- Regular celebrations & employee incentive programs
- Team building events and activities
- Opportunity to grow within the company
- Continuous on the job training, support and mentorship
REPORTS TO: SALES SUPPORT SUPERVISOR
As a member of the customer service team at Spence, you embody our culture and values by providing an exceptional customer experience. You have a passion for our products and are comfortable assisting with presenting valuable products and representing products with confidence. You are the backbone of our store. You promote accuracy within the store through exceptional process handling which includes data management, finances, and task management. You professionally act as the first and last point of contact for our clients on the phone, through email and in person within the store. On any given day you’re handling all payments & transactions, answering incoming phone calls and emails, managing inventory counts, shipping & receiving, assisting in store maintenance and cleanliness, showroom upkeep, and supporting the Sales Consultants and Management. Most importantly you ensure our customers are top priority and are all given the full Spence experience.
The perfect candidate for this role is an individual with a strong background in customer service. Whether your experience comes from the restaurant industry, reception, retail, or hospitality, if you excel in environments that prioritise customer satisfaction and aim to turn every customer into a raving fan of Spence, this position is for you! This is a temporary seasonal position with an anticipated start date in August, ending late-December 2026. The role is part-time, with an average of 10-15 hours per week.
RESPONSIBILITIES
- Greet every customer in a friendly manner and provide extraordinary customer service
- Offer sales support to our sales teams during busy periods and take customers through our showroom experience
- Ability to build rapport with clients and identify client needs through our Spence selling system
- Inspect and process incoming jewelry repairs
- Follow up with customers via phone or email regarding their repair orders
- Complete quality checks and provide completed orders to customers at pickup, ensuring that customers have a great experience
- Answer all phone and email correspondences
- Cash handling and end of day processing
- Assist in coordinating the showroom appearance, merchandising and store tidiness
A few things we hope you have…
- You’re detail-oriented, have excellent time management skills and are willing to embrace a structured process
- You have excellent time management skills and make great decisions about which work to prioritise
- You have strong problem solving and conflict resolution abilities
- You are energetic, outgoing and have strong customer relationship skills
- You have excellent verbal and written communication and are comfortable professionally communicating face to face, over the phone and in writing
- You have at least a year’s experience working in a customer service environment
- You’re used to working with a computer and are willing to learn new technology and software
- You have a minimum availability of 3 days a week, and of those 3 days at least 1 weekend day
- Bonus points if you have previous administrative or reception experience
Compensation
The pay range for this position is $ per hour. Pay ranges are established based on work location and market standards for the applicable position. The successful candidate's starting pay rate will be determined based on job-related skills, experience, and qualifications. This posting reflects an immediate opening, with an anticipated start date in August 2026. Qualified candidates whose skills and experience align with our requirements will be contacted.
Part Time Customer Service Associate (Seasonal) in Langley employer: Spence Diamonds Ltd.
At Spence, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values our employees as the heart of our business. With attractive compensation packages, generous employee discounts, and a commitment to continuous learning and development, we empower our team members to thrive both personally and professionally. Located in Vancouver, BC, our seasonal part-time Customer Service Associate role provides a unique opportunity to engage with customers and contribute to unforgettable experiences while enjoying team-building events and celebrations that recognise individual milestones.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Customer Service Associate (Seasonal) in Langley
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Spence Diamonds Ltd. and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Spence Diamonds Ltd. and let us see your personality shine through!
We think you need these skills to ace Part Time Customer Service Associate (Seasonal) in Langley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Spence Diamonds Ltd..
Get Familiar with Our Brand:Before applying, take some time to learn about Spence Diamonds Ltd. and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Spence Diamonds Ltd.
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Spence Diamonds Ltd..
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Spence Diamonds Ltd. will surely appreciate.
