At a Glance
- Tasks: Deliver exceptional customer service and support sales teams in a vibrant retail environment.
- Company: Join Spence, a proud Canadian company with over 46 years of history.
- Benefits: Enjoy competitive pay, discounts, celebrations, and growth opportunities.
- Other info: Flexible hours with a fun team culture and continuous training.
- Why this job: Be the face of Spence and create unforgettable experiences for customers.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 18 - 21 £ per hour.
Spence is proudly a Canadian-founded Company. Starting out in 1978 in Vancouver, BC we have a 46+ year history playing a small role in many Canadians happily ever after. We're proud to create unforgettable experiences for our customers by taking them through the Spence Experience. Our people are the centre stone of our business, who bring our vision to life for every customer, every day. We’re committed to fostering a culture where our people are empowered to be as successful as possible, and are provided with all the necessary tools, resources and support to create and live the life they love!
WHAT WE OFFER
- Attractive compensation packages
- Amazing employee, friends & family discounts on our products
- A variety of Learning and Development resources
- Special gifts to celebrate employee work anniversaries, birthdays, and personal milestones
- Regular celebrations & employee incentive programs
- Team building events and activities
- Opportunity to grow within the company
- Continuous on the job training, support and mentorship
REPORTS TO: SALES SUPPORT SUPERVISOR
As a member of the customer service team at Spence, you embody our culture and values by providing an exceptional customer experience. You have a passion for our products and are comfortable assisting with presenting valuable products and representing products with confidence. You are the backbone of our store. You promote accuracy within the store through exceptional process handling which includes data management, finances, and task management. You professionally act as the first and last point of contact for our clients on the phone, through email and in person within the store. On any given day you’re handling all payments & transactions, answering incoming phone calls and emails, managing inventory counts, shipping & receiving, assisting in store maintenance and cleanliness, showroom upkeep, and supporting the Sales Consultants and Management. Most importantly you ensure our customers are top priority and are all given the full Spence experience.
The perfect candidate for this role is an individual with a strong background in customer service. Whether your experience comes from the restaurant industry, reception, retail, or hospitality, if you excel in environments that prioritise customer satisfaction and aim to turn every customer into a raving fan of Spence, this position is for you!
RESPONSIBILITIES
- Greet every customer in a friendly manner and provide extraordinary customer service
- Offer sales support to our sales teams during busy periods and take customers through our showroom experience. Ability to build rapport with clients and identify client needs through our Spence selling system.
- Inspect and process incoming jewelry repairs.
- Follow up with customers via phone or email regarding their repair orders.
- Complete quality checks and provide completed orders to customers at pickup, ensuring that customers have a great experience.
- Answer all phone and email correspondences
- Cash handling and end of day processing
- Assist in coordinating the showroom appearance, merchandising and store tidiness.
A few things we hope you have…
- You’re detail oriented, have excellent time management skills and are willing to embrace a structured process
- You have excellent time management skills and make great decisions about which work to prioritise
- You have strong problem solving and conflict resolution abilities
- You are energetic, outgoing and have strong customer relationship skills
- You have excellent verbal and written communication and are comfortable professionally communicating face to face, over the phone and in writing
- You have at least a year’s experience working in a customer service environment
- You’re used to working with a computer and are willing to learn new technology and software
- You have a minimum availability of 3 days a week, and of those 3 days at least 1 weekend day
- Bonus points if you have previous administrative or reception experience
Compensation
The pay range for this position is $18.45-21.55 per hour. Pay ranges are established based on work location and market standards for the applicable position. The successful candidate's starting pay rate will be determined based on job-related skills, experience, and qualifications.
Part Time Customer Service Associate in Langley employer: Spence Diamonds Ltd.
At Spence, we pride ourselves on being a supportive and empowering employer, dedicated to creating unforgettable experiences for both our customers and our team members. With attractive compensation packages, generous employee discounts, and a strong focus on personal and professional growth through continuous training and mentorship, we foster a vibrant work culture that celebrates achievements and encourages collaboration. Join us in Vancouver, where your passion for customer service will be valued, and you'll have the opportunity to thrive in a dynamic environment that prioritises employee satisfaction and success.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Customer Service Associate in Langley
✨Tip Number 1
Get to know the company! Before your interview, dive into Spence's history and values. This way, you can show how your passion for customer service aligns with their mission to create unforgettable experiences.
✨Tip Number 2
Practice your customer interaction skills! Role-play common scenarios you might face as a Customer Service Associate. This will help you feel more confident when it comes to building rapport with clients during the real deal.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a challenging situation into a positive outcome. Spence loves candidates who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Spence team!
We think you need these skills to ace Part Time Customer Service Associate in Langley
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about creating unforgettable experiences for our customers.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service, whether it's from retail, hospitality, or even restaurants. We love seeing how your background aligns with what we do at Spence!
Be Professional Yet Friendly:Your written communication should reflect the friendly and professional vibe we embody at Spence. Use a warm tone while keeping it polished – we want to feel your personality come through!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Spence.
How to prepare for a job interview at Spence Diamonds Ltd.
✨Know the Spence Experience
Before your interview, take some time to understand what the Spence Experience is all about. Familiarise yourself with their products and values, as this will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Whether it’s resolving a conflict or going above and beyond for a customer, having these stories ready will demonstrate your ability to embody the Spence culture.
✨Practice Your Communication
Since you'll be the first and last point of contact for customers, practice your verbal and written communication skills. Consider doing mock interviews with friends or family to refine how you present yourself and respond to questions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
