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- Tasks: Coordinate funeral arrangements and manage cemetery operations with compassion and professionalism.
- Company: Join Spelthorne Borough Council, dedicated to serving the community with care and respect.
- Benefits: Enjoy flexible working hours, a pension scheme, and at least 23 days of paid leave annually.
- Why this job: Make a meaningful impact while working in a supportive team environment focused on community service.
- Qualifications: Strong IT skills, excellent communication, and a valid driving licence are essential for this role.
- Other info: Use your own device for secure network access; applications close on 25 July 2025.
The predicted salary is between 31368 - 37298 £ per year.
Contract Type: Permanent
Salary: £31,368 - £37,298 pa plus essential car user allowance
36 Hours Mon-Fri
Neighbourhood Services are looking for a Cemetery Officer to liaise with funeral directors in organising bookings for burials in our four cemeteries within the borough.
Duties to include:
- Take calls and answer emails from funeral directors and bereaved family members in organising funerals.
- Regularly visit the cemeteries in the borough and liaise with cemetery staff prior to burial (Driving Licence is essential for site visits).
- Arrange permits for memorial masons to install headstones and memorials.
- Update the cemetery database with historical data from the burial books and grave grants.
- Facilitate the arranging of memorial testing for all cemeteries and burial grounds every five years.
- Review the Cemetery website and update on a regular basis.
You will have strong IT and clerical skills together with excellent customer service and communication skills. You should be team focused, adaptable, approachable and compassionate.
The ability to converse at ease with customers and provide advice in accurate spoken English is essential for customer facing posts. These posts fall within the scope of the Code of Practice on English language requirement for public sector workers. The Council, therefore, has a statutory duty under Part 7 of the Immigration Act 2016 to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements.
In return, we can offer excellent conditions of service with a benefits’ package that includes flexible working hours, pension scheme and at least 23 days’ paid leave per year (pro rata for part time).
Closing date: 25 July 2025 (noon)
Interview date: 8 August 2025
To apply please use the ‘apply online’ button. CVs can only be accepted in support of a completed application form. Unfortunately, we are unable to reply to all candidates. If we have not contacted you within 3 weeks of the closing date then your application has been unsuccessful. All shortlisted applicants will be contacted via email after the closing date.
Working towards equal opportunities.
Cemetery Officer - Spelthorne, White House Depot, Ashford, Surrey, Surrey employer: Spelthorne Borough Council
Contact Detail:
Spelthorne Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cemetery Officer - Spelthorne, White House Depot, Ashford, Surrey, Surrey
✨Tip Number 1
Familiarise yourself with the local cemeteries and their specific regulations. Understanding the layout and unique features of each site will help you engage more effectively with funeral directors and families during your conversations.
✨Tip Number 2
Brush up on your IT skills, especially with database management systems. Being comfortable with updating and maintaining the cemetery database will demonstrate your capability to handle the administrative aspects of the role.
✨Tip Number 3
Practice your communication skills, particularly in providing clear and compassionate responses to bereaved families. Role-playing scenarios can help you prepare for the sensitive nature of the conversations you'll be having.
✨Tip Number 4
Make sure you have a valid driving licence and are comfortable driving to various cemetery locations. Highlighting your readiness to travel will show your commitment to fulfilling the job requirements effectively.
We think you need these skills to ace Cemetery Officer - Spelthorne, White House Depot, Ashford, Surrey, Surrey
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Cemetery Officer position. Highlight key skills such as customer service, IT proficiency, and communication abilities in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that match the job description. Emphasise any previous roles that involved liaising with clients or managing sensitive situations, as these will be crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and your understanding of the importance of the Cemetery Officer's duties. Mention your adaptability, compassion, and team-focused approach, which are essential for this job.
Follow Application Instructions: Ensure you complete the application form thoroughly and attach your CV as required. Double-check for any specific instructions regarding the submission process, such as using the 'apply online' button on the Spelthorne Borough Council website.
How to prepare for a job interview at Spelthorne Borough Council
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Cemetery Officer. Familiarise yourself with the duties such as liaising with funeral directors, managing bookings, and updating the cemetery database. This knowledge will help you answer questions confidently.
✨Showcase Your Communication Skills
Since this role involves significant interaction with bereaved families and funeral directors, demonstrate your excellent communication skills during the interview. Be prepared to discuss how you would handle sensitive conversations and provide compassionate support.
✨Highlight IT Proficiency
The job requires strong IT skills, so be ready to discuss your experience with relevant software and databases. Mention any specific tools you've used in previous roles that relate to data management or customer service.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the position is the right fit for you. Consider asking about the team dynamics or the council's future plans for the cemeteries.
