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- Tasks: Help prevent homelessness and support customers through effective negotiation and problem-solving.
- Company: Join Spelthorne Borough Council, known for its proactive teamwork and innovative approach.
- Benefits: Enjoy flexible working hours, a pension scheme, and at least 23 days of paid leave.
- Other info: Hybrid working model with opportunities for career growth and development.
- Why this job: Make a real difference in your community while developing valuable skills in a supportive environment.
- Qualifications: Customer care and IT skills are essential; experience in housing is a plus.
1 x permanent and 1 x fixed term 12 months
Salary £32,687 - £44,452 pa plus Essential user car allowance
36 hour per week
At Spelthorne we successfully prevent homelessness for the majority of our customers, and are recognised nationally for our pro-active approach and focus on teamwork with partners. We want to improve on this and are looking for enthusiastic people, practically minded, who are able to negotiate to resolve customers’ homelessness.
You will be able to work on your own initiative and see cases through from start to finish. This role would suit someone with excellent customer care and IT skills new to Housing, or an experienced person looking to work for an innovative organisation.
This post is identified as a hybrid post supporting both office and home working in line with Spelthorne Borough Council’s policy. The post holder will be required to attend the office in line with a rota and any service requirements.
The ability to converse at ease with customers and provide advice in accurate spoken English is essential for customer facing posts. These posts fall within the scope of the Code of Practice on English language requirement for public sector workers. The Council, therefore, has a statutory duty under Part 7 of the Immigration Act 2016 to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements.
If you have any queries or would like to discuss this further, please contact Human Resources.
Please note as part of the employment checks this post will be subject to a Basic Disclosure & Barring Service (DBS) check. A valid driving licence, and access to a vehicle insured for business use will be required.
Spelthorne Borough Council use the Microsoft Authenticator app as a secure way of accessing our network. Successful candidates will be required to use their own mobile device to download and use Authenticator.
In return, we can offer excellent conditions of service with a benefits’ package that includes flexible working hours, pension scheme and at least 23 days’ paid leave per year (pro rata for part time).
Closing date: 22 May 2026 (noon)
Interview date: 5 June 2026
To apply please use the ‘apply online’ button below. CVs can only be accepted in support of a completed application form. Unfortunately, we are unable to reply to all candidates. If we have not contacted you within 3 weeks of the closing date then your application has been unsuccessful. All shortlisted applicants will be contacted via email after the closing date.
Local Government Reorganisation (LGR) Spelthorne Borough Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027.
Working towards equal opportunities
Strictly No Agencies
Housing Options Officer x 2 in Surrey employer: Spelthorne Borough Council Job Vacancies
Contact Detail:
Spelthorne Borough Council Job Vacancies Recruiting Team
How to prepare for a job interview at Spelthorne Borough Council Job Vacancies
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housing Options Officer. Familiarise yourself with homelessness prevention strategies and the importance of teamwork in this context. This will show your enthusiasm and readiness to contribute to Spelthorne's proactive approach.
✨Showcase Your Customer Care Skills
Since excellent customer care is crucial for this role, prepare examples from your past experiences where you've successfully resolved customer issues. Highlight your ability to communicate effectively and provide accurate advice, as this will resonate well with the interviewers.
✨Demonstrate Your IT Proficiency
As the role requires good IT skills, be ready to discuss your experience with relevant software or tools. If you're new to housing, mention any transferable skills from previous jobs that showcase your ability to learn quickly and adapt to new technologies.
✨Prepare for Hybrid Working Questions
Since this position supports both office and home working, think about how you manage your time and productivity in a hybrid environment. Be prepared to discuss your strategies for staying organised and maintaining communication with your team while working remotely.