At a Glance
- Tasks: Assist customers with queries, manage Council Tax accounts, and process payments.
- Company: Join the friendly and dynamic team at Spelthorne Borough Council.
- Benefits: Flexible working hours, pension scheme, and at least 23 days’ paid leave per year.
- Other info: Hybrid working model with opportunities for training and career growth.
- Why this job: Gain valuable experience in customer service while making a difference in your community.
- Qualifications: No prior experience needed; just a passion for helping others and good communication skills.
The predicted salary is between 20811 - 27719 £ per year.
Salary £20,811 – £27,719 pro rata pa
Hours 28 per week
Spelthorne’s Customer Service and Revenues department is a busy, friendly, and dynamic place to work. We have a new and exciting opportunity for a Customer Services and Revenue Officer to join our Customer Services and Revenue team. The successful candidate will gain a range of experience and on the job training in customer services, sundry debt and revenues. Training will be undertaken during working hours. Details will be provided on interview.
Previous experience in Customer services or Revenues is desirable but not essential. You will assist the team with customer service tasks, and dealing with Council Tax accounts, setting up direct debits, processing moves, applying discounts, taking payments along with dealing with customer queries in the contact centre.
This post is identified as a hybrid post supporting both office and home working in line with Spelthorne Borough Council’s policy. The post holder will be required to attend the office in line with a rota and any service requirements. The ability to converse at ease with customers and provide advice in accurate spoken English is essential for customer facing posts. These posts fall within the scope of the Code of Practice on English language requirement for public sector workers. The Council, therefore, has a statutory duty under Part 7 of the Immigration Act 2016 to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements.
If you have any queries or would like to discuss this further, please contact Human Resources. Please note as part of the employment checks this post will subject to a BPSS (Baseline Personnel Security Standard) which includes a basic Disclosure & Barring Service (DBS) check.
Spelthorne Borough Council use the Microsoft Authenticator app as a secure way of accessing our network. Successful candidates will be required to use their own mobile device to download and use Authenticator.
In return, we can offer excellent conditions of service with a benefits’ package that includes flexible working hours, pension scheme and at least 23 days’ paid leave per year (pro rata for part time).
Closing date: 1 July 2026 12:00 noon
Interview date: 15 and 16 July 2026
To apply please use the ‘apply online’ button. CVs can only be accepted in support of a completed application form. Unfortunately, we are unable to reply to all candidates. If we have not contacted you within 3 weeks of the closing date then your application has been unsuccessful. All shortlisted applicants will be contacted via email after the closing date.
Working towards equal opportunities. Strictly No Agencies.
Local Government Reorganisation (LGR): Spelthorne Borough Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027.
Customer Services & Revenues Officer (part time) in Surrey employer: Spelthorne Borough Council Job Vacancies
Spelthorne Borough Council is an excellent employer, offering a supportive and dynamic work environment for the Customer Services & Revenues Officer role. With flexible working hours, a comprehensive benefits package including a pension scheme and generous leave entitlements, employees are encouraged to grow and develop their skills through on-the-job training. The hybrid working model allows for a balanced approach to work, making it an attractive opportunity for those seeking meaningful employment in local government.
Contact Details:
Spelthorne Borough Council Job Vacancies Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services & Revenues Officer (part time) in Surrey
✨Tip Number 1
Get to know the company! Research Spelthorne Borough Council and their values. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role involves a lot of customer interaction, make sure you can express yourself clearly and confidently. Role-play with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the work culture and even tips for the interview process. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye on the closing date and prepare for the interview by reviewing potential questions related to customer service and revenues.
We think you need these skills to ace Customer Services & Revenues Officer (part time) in Surrey
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Services & Revenues Officer role. We want to see how you can contribute to our friendly and dynamic team!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, it’s essential to demonstrate your ability to communicate effectively. Use clear and concise language in your application to showcase your spoken English skills.
Highlight Relevant Experience:Even if you don’t have direct experience in customer services or revenues, think about any transferable skills you might have. We love seeing how candidates can bring their unique backgrounds to the table!
Apply Through Our Website:Don’t forget to apply through our website using the ‘apply online’ button! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Spelthorne Borough Council Job Vacancies
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in relation to handling queries and managing accounts. Be ready to discuss how you would approach common scenarios, like dealing with a frustrated customer or explaining council tax processes.
✨Familiarise Yourself with Council Tax
Since this role involves working with council tax accounts, it’s a good idea to understand the basics of how council tax works. Research common discounts and exemptions, and be prepared to explain them clearly during your interview.
✨Practice Your English Communication Skills
As effective communication is key for this position, practice speaking clearly and confidently in English. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering questions.
✨Show Enthusiasm for Hybrid Working
This role supports both office and home working, so express your enthusiasm for flexible working arrangements. Share any previous experiences you have with remote work and how you stay productive in such environments.
