Spellbook is the most comprehensive AI copilot for transactional lawyers. It works directly inside Microsoft Word to help legal teams draft, review, and negotiate contracts up to 10x faster and with greater precision. Today, more than 4,000 law firms, in-house teams, and solo practitioners rely on Spellbook to simplify their workflows and eliminate the drudgery of everyday contract work.
We’re seeking a proactive Customer Success Manager (CSM) to drive success for our mid-market and enterprise clients. The ideal candidate is experienced in SaaS customer success, skilled at managing objections, and passionate about delivering measurable value to clients.
RESPONSIBILITIES- Serve as the main point of contact for a portfolio of mid-market and enterprise accounts, maintaining 95%+ GRR.
- Build strong relationships with key stakeholders to drive satisfaction and loyalty.
- Lead onboarding and training for new customers, ensuring effective adoption of Spellbook’s platform.
- Conduct regular business reviews (QBRs), sharing insights and identifying growth opportunities.
- Address objections and clearly articulate the ROI of Spellbook’s solutions.
- Design and send targeted emails to engage legal professionals resistant to traditional meetings.
- Deliver tailored presentations and product demonstrations to meet client needs.
- Analyze usage data to identify patterns, drive engagement, and demonstrate ROI.
- Manage renewals to maintain high retention and coordinate with the expansion team on upsell opportunities.
- Troubleshoot technical issues, collaborating with support and product teams to resolve them.
- Act as the customer’s advocate, providing feedback to internal teams to improve our product.
- Perform other duties as assigned to support the organization’s needs, consistent with the scope and level of this role.
- 2–3 years of customer success, account management, or sales experience in a SaaS startup.
- Proven success managing mid-market and enterprise accounts.
- Strong sales acumen and objection-handling skills.
- Excellent communication and relationship-building abilities.
- Experience creating QBRs and email campaigns to engage customers.
- Data-savvy, able to generate insights and demonstrate ROI.
- Problem-solving skills for technical challenges.
- Adaptability and independence in a fast-paced startup environment.
- Familiarity with HubSpot and Stripe.
- Support with other responsibilities and projects as required.
- Proficiency in tools like MixPanel for data analysis.
- Training in consultative sales methodologies (e.g., Sandler).
- Experience with legal technology or AI tools.
- Familiarity with customer success platforms.
- Embrace autonomy and accountability in a flexible work environment; we focus on outcomes and empower you to determine how to get the job done.
- Access our company-paid group benefits for you and your family, with $1,000 towards mental health support.
- Disconnect during our holiday closure and take advantage of our generous time off policies throughout the year.
- Enjoy monthly paid meals, an annual wellness allowance to support your well-being and parental leave top-ups as your family grows.
- Secure your stake in our success; you’ll receive competitive stock option grants as a pivotal early employee.
We are committed to creating an inclusive and supportive candidate experience. Should you require any accommodation whatsoever during the interview process, please inform us without any hesitation. Spellbook is dedicated to ensuring equal treatment and opportunity in all phases of recruitment, selection, and employment, in compliance with employment law.
USE OF ARTIFICIAL INTELLIGENCE IN RECRUITMENTSpellbook uses artificial intelligence (AI) responsibly to support administrative and efficiency-focused aspects of our recruitment process. This includes activities such as drafting job descriptions, generating interview questions, note-taking and recordings, and supporting sourcing and scheduling workflows. All candidate evaluations, interviews, and hiring decisions are made by members of the Spellbook team.
OUR COMPENSATION PHILOSOPHYSpellbook uses industry benchmark data to establish compensation bands for all roles. The salary range listed for a position reflects the expected total wage range for the role—including base salary and on-target commissions, where applicable—and may span multiple career levels. Final compensation is determined during the interview process based on factors such as experience, skills, scope, and role level.
Remote Customer Success Manager (UK) in Fife employer: Spellbook
Spellbook is an exceptional employer that champions autonomy and accountability within a flexible work environment, allowing you to focus on outcomes while enjoying generous benefits such as company-paid health support, wellness allowances, and competitive stock options. Our inclusive culture fosters personal and professional growth, ensuring that every team member feels valued and empowered to contribute meaningfully to our mission of transforming legal workflows with cutting-edge AI technology.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Success Manager (UK) in Fife
✨Tip Number 1
Network like a pro! Reach out to connections in the legal tech space and let them know you're on the hunt for a Customer Success Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising your pitch. Highlight your experience in SaaS customer success and how you've driven value for clients in the past. Tailor your examples to show how you can help Spellbook's customers thrive!
✨Tip Number 3
Don’t just wait for job alerts—be proactive! Check out our website regularly for new openings and apply directly. This shows your enthusiasm and commitment to joining the Spellbook team.
✨Tip Number 4
Follow up after interviews with a thank-you email. Mention something specific from your conversation to remind them of your fit for the role. It’s a small gesture that can make a big impact!
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in SaaS customer success and how you've managed mid-market and enterprise accounts. We want to see how you can bring value to our team!
Showcase Your Skills:Don’t just list your skills—demonstrate them! Use specific examples from your past roles to show how you've handled objections, built relationships, and delivered measurable results. This is your chance to shine!
Be Data-Savvy:Since we love data at Spellbook, make sure to mention any experience you have with analysing usage data or generating insights. Show us how you've used data to drive engagement and demonstrate ROI in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Spellbook
✨Know Your Product Inside Out
Before the interview, make sure you understand Spellbook's platform and how it benefits legal teams. Familiarise yourself with its features and be ready to discuss how you can help clients maximise their use of the software.
✨Prepare for Objection Handling
Since you'll be managing objections, think of common concerns clients might have about adopting new technology. Prepare clear, concise responses that highlight the ROI and value of Spellbook’s solutions to demonstrate your expertise.
✨Showcase Your Relationship-Building Skills
Be ready to share examples of how you've built strong relationships with clients in the past. Highlight your communication style and how you’ve maintained high satisfaction levels, as this is crucial for a Customer Success Manager.
✨Data-Driven Insights are Key
Brush up on your data analysis skills! Be prepared to discuss how you've used data to drive engagement and demonstrate ROI in previous roles. This will show your potential employer that you're not just about relationships but also about measurable success.
