At a Glance
- Tasks: Standardise and manage documentation for cutting-edge communication systems.
- Company: Join Spektrum, a leader in aerospace and defence services.
- Benefits: Hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities and a focus on teamwork.
- Why this job: Make a real impact supporting NATO's critical communication and IT services.
- Qualifications: Experience in information management and technical documentation is essential.
The predicted salary is between 50000 - 60000 £ per year.
Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.
The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium. The NCIA provides a wide range of services, including:
- Cyber Security: Advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and Control Systems: Development and maintenance of systems used by NATO's military commanders to plan and execute operations.
- Satellite Communications: Services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: Services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
- Information Management: Management of NATO's information technology infrastructure, including databases, applications, and servers.
The program Assistance and Advisory Service (AAS) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V. To provide these critical services, the NCI Agency needs to build and maintain a high performance-engaged workforce. The NCI Agency workforce consists of three major categories: NATO International Civilians (NIC's), Military (Mil), and Interim Workforce Consultants (IWC's). The IWCs make up approximately 15 percent of the total workforce.
Role Duties and Responsibilities:
- Responsible for the standardization, consolidation, and preparation of system documentation for the FLAGCIS (maritime deployable communication & information system modules).
- Publishes, communicates, and implements a realizable information knowledge management (IKM) plan for operational system documentation for the FLAGCIS system to include timelines, deliverables, as well as responsibilities for drafting and approval.
- Assists in the production, validation, and refinement of system-level and technical documentation, operating procedures, maintenance plans, technical schematics, checklists, as well as operator/technical manuals.
- Supports the coordination of documentation of infrastructure and CIS connectivity requirements to upgrade facilities for FLAGCIS.
- Monitors, records, and reports progress of IKM plan fulfillment, while recording observations and exceptions, proposing alternate production plans in case of unforeseen circumstances.
- Provides advice to key stakeholders including NCIA Service Level and Service Delivery Managers, Service owners, Commander CSU, Branch Heads, Principal Technicians, MARCOM HQ personnel, and AIRBUS technicians.
- Provides support to FLAGCIS validation and integration Technician as required.
Essential Skills, Experience and Certifications:
- Higher vocational diploma with a focus in Information Technologies or related discipline.
- Minimum 5 years of relevant hands-on experience in creation, planning and management of Information and Knowledge Management of Technology related artefacts.
- Expert knowledge of MSOffice suite is required.
Desirable Skills, Experience and Certifications:
- Bachelor's or Master's degree in Computer Science, Information Technologies or related discipline.
- Experience in creating Information Knowledge Management Plans.
- Experience in drafting technical documentation, including system-level and technical documentation, operating procedures, maintenance plans, technical schematics, checklists, as well as operator/technical manuals.
- Ability to write clear and concise technical documentation and user guides is required.
- Effective oral and written communication skills in English are essential.
- Customer focus: Focuses on customer needs and satisfaction; acts with customers in mind; high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical, and orderly way; consistently achieves project goals; gets first-hand customer information and uses it for improvements in products and services; establishes and maintains effective relationships with customers and gains their trust and respect.
Working Location: Northwood, Great Britain
Working Policy: Hybrid
This position requires 15%-30% Temporary Duty away from site. This position requires personnel to be able to work on board naval vessels including use of ladders and exposure to confined spaces. Personnel must have individual medical and personal liability cover.
Place of Work and Working Hours: The services under this contract shall be performed primarily on-site at the designated Agency location. The mandatory working time shall be 38 hours per week, to be performed Monday to Friday between 09:00 and 17:00, in accordance with Agency practices. A daily unpaid lunch break shall be taken in line with applicable local regulations and Agency practices. Remote work may be authorised on an exceptional basis, subject to project requirements and prior approval by the Agency. When remote work is authorised, the Contractor shall maintain reliable communication with the Agency, remain available during the agreed working hours, and ensure secure access to all required Agency systems, networks, and documentation platforms. All access and connectivity shall comply with applicable Agency security regulations, information assurance policies, and data protection requirements.
Use of Agency Vehicles: Where required for official duties and subject to prior authorisation by the Agency, the Contractor may be permitted to operate Agency vehicles. Any such use shall be undertaken at the Contractor's sole responsibility and in compliance with applicable Agency rules and traffic regulations. The Contractor shall remain fully liable for any incidents, damages, or claims arising from the use of Agency vehicles, in accordance with the contract terms and the Contractor's insurance coverage.
Travel: Some travel to other NATO sites may be required.
Security Clearance: Valid National or NATO Secret personal security clearance.
We never know what new opportunities might be just over the horizon. If this opportunity isn't for you, please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.
Operational Readiness Knowledge Manager employer: Spektrum
Spektrum is an exceptional employer, offering a dynamic work environment in Northwood, Great Britain, where employees can contribute to critical NATO projects that enhance global security. With a strong focus on professional development, a hybrid working policy, and a culture that values collaboration and innovation, Spektrum provides its team with meaningful opportunities to grow and excel in the aerospace and defence sector.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Readiness Knowledge Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to NATO or defence sectors. Attend events, webinars, or even local meetups to make those valuable connections that could lead to your next opportunity.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their mission and how your skills can contribute to their goals. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your experience with information management and technical documentation.
✨Tip Number 4
Don't forget to follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression. And remember, keep an eye on our website for new opportunities that match your skills!
We think you need these skills to ace Operational Readiness Knowledge Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operational Readiness Knowledge Manager role. Highlight your relevant experience in information management and technical documentation, as this will show us you understand what we're looking for.
Showcase Your Skills:Don’t forget to emphasise your expertise with the MS Office suite and any experience you have in creating knowledge management plans. We want to see how your skills align with the needs of the NCIA and the FLAGCIS system.
Be Clear and Concise:When drafting your application, keep it straightforward and to the point. Use clear language to describe your past roles and achievements, especially those related to technical documentation and customer focus, as these are key for us.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Spektrum
✨Know Your Stuff
Make sure you brush up on your knowledge of Information and Knowledge Management, especially as it relates to technology artefacts. Be ready to discuss your hands-on experience and how it aligns with the role's requirements.
✨Showcase Your Documentation Skills
Prepare examples of technical documentation you've created in the past. Whether it's operating procedures or user guides, being able to demonstrate your ability to write clear and concise documents will set you apart.
✨Understand the Client's Needs
Familiarise yourself with NATO and its communication needs. Showing that you understand their mission and how your role contributes to their objectives will impress the interviewers and highlight your customer focus.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle unforeseen circumstances in project management. Think of examples from your past where you had to adapt plans and communicate effectively with stakeholders to keep things on track.
