At a Glance
- Tasks: Standardise and manage documentation for cutting-edge communication systems.
- Company: Join Spektrum, supporting NATO and global defence initiatives.
- Benefits: Hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities and a focus on teamwork.
- Why this job: Make a real impact in defence technology while working with international teams.
- Qualifications: Experience in information management and technical documentation is essential.
The predicted salary is between 50000 - 65000 £ per year.
Spektrum supports apex purchasers (NATO, UN, EU, and national government and defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery and operational subject‑matter expertise, and we are looking for personnel to join our team and support key client projects.
Who We Are Supporting
The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.
The NCIA Provides a Wide Range of Services:
- Cyber Security: advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and Control Systems: systems used by NATO's military commanders to plan and execute operations.
- Satellite Communications: services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
- Information Management: management of NATO's information technology infrastructure, including its databases, applications, and servers.
The Program – Assistance and Advisory Service (AAS)
The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise‑wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V. To provide these critical services, the NCI Agency needs to build and maintain a high‑performance, engaged workforce. The workforce consists of three major categories: NATO International Civilians (NIC), Military (Mil) and Interim Workforce Consultants (IWC). The IWCs are a critical part of the overall workforce and make up approximately 15 percent of the total workforce.
Role Duties and Responsibilities:
- Responsible for the standardisation, consolidation and preparation of system documentation for the FLAGCIS (maritime deployable communication & information system modules).
- Publishes, communicates and implements a realizable information knowledge management (IKM) plan for operational system documentation for the FLAGCIS system, including timelines, deliverables and responsibilities for drafting and approval.
- Assists in the production, validation and refinement of system‑level and technical documentation, operating procedures, maintenance plans, technical schematics, checklists and operator/technical manuals.
- Supports the coordination of documentation of infrastructure and CIS connectivity requirements to upgrade facilities for FLAGCIS.
- Monitors, records and reports progress of IKM plan fulfilment, while recording observations and exceptions and proposing alternate production plans in case of unforeseen circumstances.
- Provides advice to key stakeholders including, but not limited to, NCIA Service Level and Service Delivery Managers, Service owners, Commander CSU, Branch Heads, Principal Technicians, MARCOM HQ personnel and AIRBUS technicians.
- Provides support to FLAGCIS validation and integration technician as required.
Essential Skills, Experience and Certifications:
- Higher vocational diploma with a focus in Information Technologies or related discipline.
- Minimum 5 years of relevant hands‑on experience in creation, planning and management of information and knowledge management of technology related artefacts.
- Expert knowledge of the Microsoft Office suite.
Desirable Skills, Experience and Certifications:
- Bachelor’s or Master’s degree in Computer Science, Information Technologies or related discipline.
- Experience in creating information knowledge management plans.
- Experience in drafting technical documentation including system‑level and technical documentation, operating procedures, maintenance plans, technical schematics, checklists and operator/technical manuals.
- Ability to write clear and concise technical documentation and user guides.
- Effective oral and written communication skills in English.
- Customer focus: focus on customer needs and satisfaction; acts with customers in mind; high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals; gets first‑hand customer information and uses it for improvements in products and services; establishes and maintains effective relationships with customers and gains their trust and respect.
Working Location: Northwood, Great Britain
Working Policy: Hybrid
This position requires 15 %–30 % temporary duty away from site. It also requires personnel to be able to work on board naval vessels, including use of ladders and exposure to confined spaces. Personnel must have individual medical and personal liability cover.
Place of Work and Working Hours:
The services under this contract shall be performed primarily on‑site at the designated Agency location. The mandatory working time shall be 38 hours per week, to be performed Monday to Friday between 09:00 and 17:00, in accordance with Agency practices. A daily unpaid lunch break shall be taken in line with applicable local regulations and Agency practices. Remote work may be authorised on an exceptional basis, subject to project requirements and prior approval by the Agency.
Remote Work Conditions:
- Maintain reliable communication with the Agency.
- Remain available during the agreed working hours.
- Ensure secure access to all required Agency systems, networks and documentation platforms.
All access and connectivity shall comply with applicable Agency security regulations, information assurance policies and data protection requirements.
Use of Agency Vehicles:
Where required for official duties and subject to prior authorisation by the Agency, the contractor may be permitted to operate Agency vehicles. Any such use shall be undertaken at the contractor’s sole responsibility and in compliance with applicable Agency rules and traffic regulations. The contractor shall remain fully liable for any incidents, damages or claims arising from the use of Agency vehicles, in accordance with the contract terms and the contractor’s insurance coverage.
Travel:
Some travel to other NATO sites may be required.
Security Clearance:
Valid national or NATO Secret personal security clearance.
Operational Readiness Knowledge Manager in London employer: Spektrum
At Spektrum, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation in support of NATO's critical missions. Our team enjoys a hybrid working policy, competitive benefits, and ample opportunities for professional growth, all while contributing to meaningful projects that enhance global security. Located in Northwood, Great Britain, our culture emphasises teamwork, respect, and a commitment to excellence, making it an ideal place for those looking to make a significant impact in the aerospace and defence sector.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Readiness Knowledge Manager in London
✨Get Involved in the Cybersecurity Community
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✨Show Off Your Skills with Capture the Flag Competitions
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Don’t forget to head straight to our website and check out any openings for cybersecurity roles at Spektrum. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace Operational Readiness Knowledge Manager in London
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
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Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to Spektrum that you’re committed to staying ahead in the game.
How to prepare for a job interview at Spektrum
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
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Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
