Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage configuration processes and ensure IT systems run smoothly.
- Company: Join a leading agency supporting NATO and global defence initiatives.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Why this job: Be part of a mission-critical team ensuring secure communications for NATO.
- Qualifications: 5 years in ITIL Configuration Management and strong analytical skills.
- Other info: Opportunity for career growth in a collaborative and innovative setting.
The predicted salary is between 50000 - 65000 £ per year.
Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.
The NATO Communications and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium. The NCIA provides a wide range of services, including:
- Cyber Security: Advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and Control Systems: Development and maintenance of systems used by NATO's military commanders to plan and execute operations.
- Satellite Communications: Services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: Services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
- Information Management: Management of NATO's information technology infrastructure, including databases, applications, and servers.
The NCI Agency needs to build and maintain a high performance-engaged workforce. The NCI Agency workforce consists of three major categories: NATO International Civilians (NICs), Military (Mil), and Interim Workforce Consultants (IWCs). The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.
Role Duties And Responsibilities:
- Configuration Management (Planning, Identification, Control, Status Accounting Verification and Audit) for assigned Services, Systems and CIs, including software licence management.
- Plans and define Configuration Management purpose, scope, objectives, policies and procedures with the relevant organisational and technical considerations.
- Identify the configuration structures for all infrastructure CIs, including their owners, their interrelationships and configuration documentation.
- Modify and maintain baseline reference documentation, records and drawings.
- Develop, communicate and maintain up to date Configuration Management Standard Operating Procedures (SOP).
- Develop and maintain Configuration Management Plan.
- Day-to-day Configuration Management activities in compliance with the established Configuration Management Plan.
- Update and/or oversee updating of the CMDB as the unique source of all assets (e.g. services, applications, and hardware infrastructure), all Configuration Items and their relationships.
- Perform configuration control, configuration status accounting, and configuration audit tasks.
- Ensure that impact and scope of proposed changes (RfCs) in terms of related Configuration Items are known prior to changes being authorised.
- Ensure that only authorised and identifiable CIs are accepted and recorded in the CMDB and that these are managed for their entire lifecycle from receipt to disposal.
- Update CMDB within 5 days of change approval.
- Keep up to date record (Log) of CMDB changes and decisions.
- Deputizes for CSU NWD Change Manager.
- Plan, Schedule, Organise and Perform monthly CMDB/ CIs Audits for up to 10% of total CMDB plus re-audit rectification of deficiencies from previous last Audits.
- Oversight of local application portfolio (AFPL).
- Maintain the Approved Fielded Product List (AFPL).
- Liaise with other stakeholders in order to renew software licences in accordance with extant customer agreements.
- Provide management reports, impact analysis reports, and configurations status reports on a regular basis and on request.
- Provision of full CMDB Audit report of CIs by 1 Feb.
- Provide reports for all current and historical data for each CI throughout its lifecycle.
- Liaise with NCI Agency CIS Configuration Control Board (CCB) for bi-directional information exchange on approved RfCs/CCPs.
- Support Service Transition (site surveys, project inputs, release planning).
- Act as a local IKM officer for CSU Northwood.
- Setup and control Local access for NS EDMS/NIP and on NR SharePoint sites.
- Support the implementation of the Data Management aspects of the Information, Knowledge and Data Management Strategy and related plan.
- Train and advise CSU staff on NCIA IKM practices.
- Develop, maintain and optimize CSU NWD's site collection.
- Supervise the content management workspaces and team sites.
Essential Skills, Experience And Certifications:
- Five years of experience as an ITIL Configuration Manager.
- The candidate has a security clearance, provided by the national security organization valid at the time of submission of the bid and covering the period of the contract.
- ITIL4 Foundation Certification.
- Practical experience in the usage of service management tools for Change and Configuration Management.
- Comprehensive experience in identifying performance levels, analysing breaches, development of Service Improvement Plans.
- Significant experience working (minimum 2 years) with confederated CMDB structures.
- Experience in the operation and management of Change Advisory Boards.
- Expertise in the installation and maintenance of system software.
- Knowledge of the operation and control of all equipment within an IT network infrastructure.
- Ability to work independently and manage multiple tasks simultaneously.
- Demonstrated ability to work collaboratively in a team environment.
- Excellent written and verbal communication skills.
- Strong analytical skills.
- The resource should be in reasonable physical fitness to enable lift and movement of CIS equipment up to 25 kilos.
Desirable:
- Bachelor's degree in Computer Science, Software Engineering or related discipline.
- CMII (Configuration Management II) CMPIC certification.
- PRINCE2 or PMP (change governance).
- ITIL 4 Specialist: Plan, Implement, and Control Certification.
- Knowledge and experience of working with NCI Agency.
- Knowledge and experience of using NCIA Configuration Management tools.
- Knowledge and experience of working within a CIS Support Unit.
- Knowledge and experience with agile implementation methodology.
Education:
- Higher vocational training in a technical discipline with 3 years post-related experience or a secondary educational qualification with 5 years post-related experience.
Language Proficiency:
- Level 3 English language skills according to NATO STANAG 6001.
Working Location: Northwood, Great Britain
Working Policy: On-site. The mandatory working time shall be 38 hours per week, Monday to Friday between 09:00 and 17:00.
Travel: Some travel to other NATO sites may be required.
Security Clearance: Valid National or NATO Secret personal security clearance.
Configuration Manager employer: Spektrum
Contact Detail:
Spektrum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Configuration Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their mission and values, and think about how your skills as a Configuration Manager can contribute to their goals. This will help you stand out!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable answering common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from talented individuals like you who are eager to join our team.
We think you need these skills to ace Configuration Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Configuration Manager role. Highlight relevant experience and skills that match the job description, especially your ITIL knowledge and configuration management expertise.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of your past work that align with the responsibilities listed in the job description, and don’t forget to show your enthusiasm for joining our team!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. Avoid jargon unless it’s relevant to the role, and make sure we can easily see how your experience relates to what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at Spektrum!
How to prepare for a job interview at Spektrum
✨Know Your Configuration Management Inside Out
Make sure you’re well-versed in Configuration Management principles, especially ITIL practices. Brush up on your knowledge of CMDB structures and how they relate to the role. Being able to discuss specific examples from your experience will show that you’re not just familiar with the theory but can apply it in real-world scenarios.
✨Prepare for Technical Questions
Expect technical questions related to Change and Configuration Management tools. Familiarise yourself with tools like LAN Sweeper and Microsoft Endpoint Configuration Manager. Be ready to explain how you've used these tools in past roles, particularly in managing configuration items and conducting audits.
✨Showcase Your Communication Skills
As a Configuration Manager, you'll need to convey complex information clearly. Prepare to demonstrate your communication skills during the interview. You might be asked to explain a technical concept in simple terms or describe how you’ve handled difficult situations with users. Practice articulating your thoughts clearly and confidently.
✨Demonstrate Team Collaboration
This role requires working closely with various departments. Be prepared to share examples of how you’ve successfully collaborated in a team environment. Highlight any experiences where you’ve worked with Change Advisory Boards or cross-functional teams to achieve common goals, as this will show your ability to work well with others.