At a Glance
- Tasks: Lead a dynamic team in providing top-notch application support and resolving client issues.
- Company: Join a forward-thinking tech company with a remote-first culture.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Collaborative environment with excellent career advancement opportunities.
- Why this job: Make a real impact by shaping technical strategies and enhancing client experiences.
- Qualifications: Proven experience in leading application support teams and managing infrastructure.
The predicted salary is between 65000 - 80000 £ per year.
Application Deadline: 17 April 2026
Department: Engineering
Employment Type: Full Time
Location: London or Manchester, UK
Compensation: £65,000 - £80,000 / year
Description
This role is remote-first with a 10–20% on-site requirement for collaboration, monthly in-person days, and quarterly department days. Candidates must live within a commutable distance of our London or Manchester offices.
Full-time or Part-time: We have flexible hours and working options available. There are paid on-call shifts and out-of-hours work required periodically.
Salary: We are offering up to £80,000 for this role, depending on experience.
The role
We are looking for an experienced Technical Lead to join our Technical Application Support Team. This team was established to provide fast turnaround for client support requests, respond to incidents and urgent issues during working hours, and help build parity of client experience across global timezones. The Technical Application Support Team is the escalation point into Engineering; this team leads on observability practices, and investigates and triages operational issues in collaboration with the wider Engineering team.
Our Platform operates on both PaaS and IaaS infrastructure in Azure, and we work with other providers such as CloudFlare, Mailgun, and DotDigital. The Technical Application Support Team uses the tooling provided by the wider engineering department to monitor our applications and infrastructure and triage operational issues.
The ideal candidate will have extensive experience leading application support teams, and be well versed in operating a range of infrastructure assets and software services. They will be a member of the Technical Leadership Community which shapes our technical vision and strategy, and ensures the teams conformance to that strategy. This role will be part of a collaborative team leadership group made up of a Delivery Manager, Engineering Manager and Product Owner, all of whom have specific accountabilities, but are collectively responsible for ensuring that their team can deliver on their goals and continuously improve.
Candidates will be comfortable collaborating with our client support teams to resolve client issues.
Technical Lead, Application Support in London employer: Spektrix
As a Technical Lead in Application Support, you will thrive in a dynamic and inclusive work environment that prioritises employee well-being and professional growth. With flexible working options, competitive compensation, and a strong emphasis on collaboration, our London and Manchester offices offer a unique opportunity to be part of a forward-thinking team that values innovation and excellence in client support.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Lead, Application Support in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage in online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common technical questions and scenarios related to application support. We recommend doing mock interviews with friends or using online platforms to get comfortable with the format.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to discuss specific challenges you've faced in previous roles and how you tackled them. This will demonstrate your capability as a Technical Lead.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Technical Lead, Application Support in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Lead role. Highlight your experience in application support and any leadership roles you've had. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your past experiences that relate to the job description, and don’t forget to show your enthusiasm for joining StudySmarter.
Showcase Your Technical Skills:Since this is a technical role, make sure to showcase your relevant technical skills and experiences. Mention any tools or technologies you’ve worked with that are similar to what we use at StudySmarter, like Azure or observability practices.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Spektrix
✨Know Your Tech Inside Out
As a Technical Lead, you'll need to demonstrate your expertise in application support and infrastructure. Brush up on your knowledge of PaaS and IaaS, especially in Azure, and be ready to discuss how you've tackled operational issues in the past.
✨Showcase Your Leadership Skills
This role involves leading a team, so be prepared to share examples of how you've successfully managed teams before. Talk about your experience in fostering collaboration and improving team performance, as well as how you handle conflicts or challenges.
✨Understand the Company Culture
Research the company’s values and culture. Be ready to explain how your personal values align with theirs. This will show that you're not just a technical fit but also a cultural one, which is crucial for a collaborative environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about their technical vision, team dynamics, and how they measure success in the Technical Application Support Team. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
