Technical Lead, Application Support in City of London

Application Deadline: 16 February 2026

Department: Engineering

Employment Type: Full Time

Location: London or Manchester, UK

Compensation: £65,000 - £80,000 / year

Description:

Technical Lead (Application Support) Location: London or Manchester. Remote working supported, around 10-20% on-site requirement to commute into either Manchester or London office as necessary for collaboration, monthly in-person days, and quarterly department days. Full-time or Part-time (flexible hours and working options available. Paid on-call shifts and out-of-hours work required periodically) Expected Start Date: ASAP Salary Range: We are offering up to £80,000 for this role, depending on experience.

About Us: Spektrix is a growing collection of creative problem solvers focused around the arts and technology whose mission is to help arts organisations be more successful. We’re doing this through a combination of cloud-based software and consultative customer support that empowers arts organisations to grow revenue, increase efficiency, and build stronger relationships with audiences. We are always looking for new ways to approach problems, share knowledge, and better serve our customers. You’d be joining a team of over 260, based across our New York, London and Manchester offices and working with over 700 arts organisations in North America and the UK.

The role: We are looking for an experienced Technical Lead to join our Technical Application Support Team. This team was established to provide fast turnaround for client support requests, respond to incidents and urgent issues during working hours, and help build parity of client experience across global timezones. The Technical Application Support Team is the escalation point into Engineering; this team leads on observability practices, and investigates and triages operational issues in collaboration with the wider Engineering team. Our Platform operates on both PaaS and IaaS infrastructure in Azure, and we work with other providers such as CloudFlare, Mailgun, and DotDigital. The Technical Application Support Team uses the tooling provided by the wider engineering department to monitor our applications and infrastructure and triage operational issues.

Key Responsibilities:

• Maintaining the configuration and accuracy of the team's operational dashboards, alerts, and PagerDuty schedules.
• Identifying and documenting observability gaps across the wider platform for resolution by engineering delivery teams.
• Apply and track usage of known workarounds and influence the rest of the engineering team on improvements needed for the reliability and quality of the product.
• Ensuring problems and tasks are investigated thoroughly and solved accurately and methodically.
• Responding to incidents in a timely way, in line with our processes.
• Keeping our how-to guides and documentation up-to-date and concise.
• Keep the team working in line with our security and compliance policies and processes, particularly when working with customer data and production systems.
• Ensuring the principles of our technical strategy are embedded into our solutions and ways of working.
• Identify and document areas for improvement in the reliability, scalability and quality of Spektrix systems.
• Documenting, reporting, resolving, and mitigating defects, problems, risks, and instances of nonconformance.
• Continuously improving how we document, investigate, and triage issues.
• Sharing what we learn through dashboards, incident reviews, updated documentation, and collaborative work such as coaching.
• Seeking opportunities to automate things and collaborate on internal improvement projects.
• Applying Lean principles, and using analysis and data to pinpoint where things are getting stuck.
• Identify opportunities for eliminating waste and delivering more effectively and efficiently.
• Collaborating with Product, Engineering, and our First-Line Support teams to make sure we are prioritising the right things.
• Contribute to platform resilience strategies such as capacity planning, redundancy, failover, and disaster recovery.
• Ensuring the accuracy, relevance, and usefulness of our alerts, monitoring, and observability.
• Participate in or lead post-incident reviews, and identify required actions.
• Design and maintain operational runbooks and readiness checklists.

Skills, Knowledge and Expertise:

• Experience of leading an operations or support team, monitoring and supporting Azure-hosted SaaS applications.
• Technical and Operational good practice and excellence.
• Aligning teams with goals Stakeholder management.
• Deep understanding of SQL Server and/or Azure SQL, and database performance.
• Experience querying logs using query languages such as KQL, LogQL, Lucene, etc.
• Able to read and interpret logs and stack traces from C# .NET applications.
• Experience with Infrastructure-as-Code (specifically Terraform).
• Experience with a range of alerting, performance, monitoring and security tools.

Communications and Behaviours:

• Can calmly, confidently, and competently co-ordinate incident response; clearly communicating accurate, timely, and relevant information to a range of stakeholders across the organisation.
• Communicate fluently with engineers as well as client success teams, and build relationships with stakeholders.
• Can break down and document complicated technical concepts concisely.
• Highly collaborative; Work closely with other leads and managers in the team leadership group.
• Giving and receiving feedback in an honest, kind, and reflective manner.
• Learning from mistakes and being imaginative about ways to improve things.
• Coaching and mentoring your team.
• Curious, and keen to learn new skills and technologies.

Benefits:

• Flexible working with support for WFH set up.
• NHS top up scheme (covering dental, optical, therapy & counselling, prescription and other health related costs).
• Continuous development supported by Line manager, learning budget.
• Enhanced Maternity, Adoption & Shared Parental Leave.
• 35 days paid leave annually, inclusive of annual leave, bank holidays and a Birthday day off, all able to use flexibly.
• 4 weeks paid sabbatical after 5 years of service.
• 2 volunteering days per year.
• Company pension scheme of 4%.
• Free snacks, drinks and breakfast items in all our offices.
• Varied range of regular socials across all our offices.
• Cycle to work & Season Ticket Loans.
• Travel stipend for commuting.

Working from home: We aim to be as flexible as possible when it comes to working setups and lots of our team work from home on a regular basis. This means we generally work with a “remote first” approach even when we are in the office. We’ll provide reasonable support and all the hardware you need to get started, but we do require that you have the following already in place for a good home working set up:

• A quiet working space at home where you can consistently take video calls without interruptions.
• An internet connection that supports your participation in video calls and access to our systems and service.

Equal opportunities: Spektrix is an equal opportunities employer, we recruit regardless of race, religion, gender, gender identity, sexual orientation, age or disability status and look to employ from a wide range of backgrounds and experiences. Confidence can sometimes hold us back from applying for a job. Studies show that women do not apply for roles unless they meet 100% of the requirements, whereas men apply when they meet at least 60% of the requirements. At Spektrix, we know that there’s no such thing as a 'perfect' candidate. Spektrix is committed to creating an inclusive work environment, where our team members are supported in expressing themselves and delivering their best work. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. Diversity in the workplace is hugely important to our working environment and to enable both individuals and Spektrix to thrive. By valuing each person’s differences we enable each person to contribute their unique experiences, strengths and viewpoints. Workplace diversity is something we aim to achieve and maintain at Spektrix, and we are pursuing a workforce that reflects the diversity of the communities we serve and work in. We aim to reflect this diversity in all departments and at all levels of seniority in the business, right up to the board. In an effort to help us reduce bias, please do not include a photo in your CV or application.