At a Glance
- Tasks: Manage customer relationships and coordinate transport solutions in a dynamic logistics environment.
- Company: Join a fast-growing logistics business focused on customer service and operational efficiency.
- Benefits: Competitive salary, career development opportunities, and a supportive team culture.
- Other info: Enjoy ongoing training and a friendly, collaborative work atmosphere.
- Why this job: Kickstart your career in logistics while making a real impact on customer satisfaction.
- Qualifications: Experience in customer service or logistics with strong communication skills.
The predicted salary is between 24600 - 24600 £ per year.
Join a fast-paced and growing logistics business where customer service, problem solving and operational efficiency are at the heart of everything we do. We are looking for a proactive and organised Customer Service Advisor in our Mobberley Branch to support customer accounts, transport planning and day-to-day operations within a fast-paced logistics environment. This role is ideal for candidates with experience in customer service, logistics, transport coordination, scheduling or operations support who are looking to develop their career within the transport sector.
Key Responsibilities
- Manage customer relationships and handle enquiries via phone and email
- Process and manage bookings within the Transport Management System (TMS)
- Coordinate transport solutions and source external vehicles/drivers
- Liaise with customers, drivers and suppliers to ensure service levels and KPIs are achieved
- Support onboarding of new customers and account setup
- Maintain accurate operational records and reporting
- Ensure compliance with transport regulations and company procedures
- Prioritise workload effectively in a busy environment
Skills, Knowledge & Experience
- Experience in customer service, logistics, transport or operations coordination
- Strong communication and relationship‑building skills
- Professional and confident phone manner
- Excellent organisation, multitasking and problem‑solving abilities
- Ability to work under pressure and meet deadlines
- IT literate with Microsoft Word, Excel and Outlook
- Experience with TMS systems or transport operations is advantageous
What we offer....
- Career development opportunities
- Supportive and fast‑paced working environment
- Friendly and collaborative team
- Ongoing training and operational exposure
- Company pension
Customer Services & Operations Advisor in Mobberley employer: Speedyfreight
At Speedy Freight, we pride ourselves on being an excellent employer by fostering a supportive and collaborative work culture in our Mobberley branch. With a focus on career development and ongoing training, we empower our Customer Services & Operations Advisors to thrive in a fast-paced logistics environment while enjoying competitive compensation and a company pension. Join us to be part of a dynamic team where your contributions are valued and growth opportunities abound.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services & Operations Advisor in Mobberley
✨Tip Number 1
Get to know the company! Research Speedy Freight and understand their values and operations. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable!
✨Tip Number 3
Be proactive during interviews. Prepare questions that show your interest in logistics and customer service. This not only demonstrates your enthusiasm but also helps you assess if the company is the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to dive into the digital side of operations.
We think you need these skills to ace Customer Services & Operations Advisor in Mobberley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and logistics. We want to see how your skills match the role, so don’t be shy about showcasing your problem-solving abilities and organisational skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with us at Speedy Freight and how you can contribute to our fast-paced environment. Keep it friendly and professional!
Showcase Relevant Experience:When filling out your application, focus on your previous roles that relate to customer service and operations. We love seeing examples of how you've managed customer relationships or coordinated transport solutions!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our friendly team in Mobberley!
How to prepare for a job interview at Speedyfreight
✨Know Your Stuff
Before the interview, make sure you understand the logistics industry and the specific role of a Customer Services & Operations Advisor. Brush up on key terms related to transport management systems (TMS) and customer service best practices. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare examples from your past work that highlight your customer service skills and problem-solving abilities. Think about times when you successfully managed customer relationships or coordinated transport solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, the challenges they face in logistics, or how success is measured in this role. This shows that you’re not just interested in the job, but also in how you can contribute to the company’s goals.
✨Be Yourself
While it’s important to be professional, don’t be afraid to let your personality shine through. The company values a friendly and collaborative team environment, so showing your enthusiasm and approachability can set you apart from other candidates. Just be genuine and let them see the real you!
