At a Glance
- Tasks: Manage customer bookings and ensure smooth deliveries in a fast-paced environment.
- Company: Join Speedy Freight, a leading logistics company with a dynamic culture.
- Benefits: Enjoy a competitive salary, health programme, and opportunities for growth.
- Other info: Full training provided in a supportive team environment.
- Why this job: Kickstart your career in logistics while developing valuable communication and sales skills.
- Qualifications: Confident phone manner, basic maths, and IT skills; customer service experience is a plus.
The predicted salary is between 24600 - 24600 £ per year.
Location: Speedy Freight Belfast & Northern Ireland
Start Your Career in Fast-Paced Logistics!! Are you confident on the phone, organised, and looking to start your career in a fast paced operational and customer service environment? Join Speedy Freight, a growing national logistics company where no two days are the same. We provide same-day delivery solutions to businesses across the UK and Europe, handling urgent and time-critical shipments. As part of one of the UK’s leading supply chain networks, we pride ourselves on being reliable, responsive, and customer-focused. Our mission is simple: “To be the first choice to deliver – every single time.”
The Role
As an Operations Support Assistant you’ll be at the heart of our operation. You’ll speak to customers, manage bookings, and help ensure deliveries run smoothly from start to finish. This is a great opportunity for someone at entry level who wants to develop communication, sales, and logistics experience.
What You’ll Be Doing:
- Taking customer bookings over the phone and entering details into our systems
- Speaking with customers to agree pricing and delivery options
- Supporting the sales team by booking appointments with potential new customers
- Working closely with Customer Services and Sales to meet performance targets
- Promoting Speedy Freight’s services to new and existing customers
- Managing multiple tasks in a busy, deadline-driven environment
- Communicating clearly and professionally with customers and colleagues
- Being flexible to support the on-call rota when required
Experience What We’re Looking For:
- Confident and friendly telephone manner
- Good written and spoken English and basic maths skills (GCSE level)
- Comfortable using IT systems (Microsoft Word, Excel, Outlook)
- Organised, reliable, and able to multitask
- Willingness to learn and develop new skills
- A positive attitude with a strong focus on customer service
Previous customer service or phone-based experience is helpful but not essential — full training will be provided. If you enjoy speaking to people and working in a fast-moving environment, we’d love to hear from you.
Why Join Speedy Freight?
- An exciting, varied role with training and development
- Friendly, supportive team environment
- Stable, permanent position
- Opportunity to grow within a national logistics business
Ready to take your first step into the logistics industry?
Benefits:
- Company pension
- Health & wellbeing programme
- On-site parking
Operations Support Assistant in Knutsford employer: Speedyfreight
Speedy Freight is an excellent employer for those looking to kickstart their career in logistics, offering a dynamic and supportive work environment in Belfast. With a strong focus on employee development, you will receive comprehensive training and have the opportunity to grow within a leading national logistics company. Enjoy a stable position with benefits such as a company pension and health & wellbeing programmes, all while being part of a friendly team dedicated to delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Assistant in Knutsford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Speedy Freight. Understand our mission and values so you can show us how you fit into our team. It’ll help you stand out and show you’re genuinely interested.
✨Tip Number 2
Practice makes perfect! Try role-playing common interview questions with a friend or in front of the mirror. This will help you feel more confident when it’s time to chat with us about the Operations Support Assistant role.
✨Tip Number 3
Show off your communication skills! Since this role involves speaking with customers, be ready to demonstrate your friendly phone manner. Share examples of how you’ve successfully handled customer interactions in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It shows your enthusiasm for the position and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Operations Support Assistant in Knutsford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Operations Support Assistant role. Highlight any customer service experience and your ability to multitask in a busy environment.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your skills align with our mission at Speedy Freight. Keep it friendly and professional!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application showcases your clear and professional communication style. We want to see that you can engage effectively with customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining the Speedy Freight team!
How to prepare for a job interview at Speedyfreight
✨Know the Company
Before your interview, take some time to research Speedy Freight. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Practice Your Communication Skills
Since the role involves a lot of customer interaction, practice speaking clearly and confidently. You might want to do mock interviews with friends or family, focusing on how you would handle customer queries or bookings over the phone.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage multiple tasks and stay organised. Think of examples from your past experiences where you successfully juggled different responsibilities, especially in a busy environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like for an Operations Support Assistant. This shows your enthusiasm and helps you gauge if the role is right for you.
