At a Glance
- Tasks: Manage customer relationships and coordinate transport solutions in a dynamic logistics environment.
- Company: Join a fast-growing logistics business focused on customer service and operational efficiency.
- Benefits: Competitive salary, career development opportunities, and a supportive team culture.
- Other info: Enjoy ongoing training and a friendly, collaborative work atmosphere.
- Why this job: Kickstart your career in logistics while making a real impact on customer satisfaction.
- Qualifications: Experience in customer service or logistics with strong communication skills.
The predicted salary is between 24600 - 24600 £ per year.
Join a fast-paced and growing logistics business where customer service, problem solving and operational efficiency are at the heart of everything we do. We are looking for a proactive and organised Customer Service Advisor in our Mobberley Branch to support customer accounts, transport planning and day-to-day operations within a fast-paced logistics environment. This role is ideal for candidates with experience in customer service, logistics, transport coordination, scheduling or operations support who are looking to develop their career within the transport sector.
Key Responsibilities
- Manage customer relationships and handle enquiries via phone and email
- Process and manage bookings within the Transport Management System (TMS)
- Coordinate transport solutions and source external vehicles/drivers
- Liaise with customers, drivers and suppliers to ensure service levels and KPIs are achieved
- Support onboarding of new customers and account setup
- Maintain accurate operational records and reporting
- Ensure compliance with transport regulations and company procedures
- Prioritise workload effectively in a busy environment
Skills, Knowledge & Experience
- Experience in customer service, logistics, transport or operations coordination
- Strong communication and relationship‑building skills
- Professional and confident phone manner
- Excellent organisation, multitasking and problem‑solving abilities
- Ability to work under pressure and meet deadlines
- IT literate with Microsoft Word, Excel and Outlook
- Experience with TMS systems or transport operations is advantageous
What we offer:
- Career development opportunities
- Supportive and fast‑paced working environment
- Friendly and collaborative team
- Ongoing training and operational exposure
- Company pension
Customer Services & Operations Advisor in Knutsford employer: Speedyfreight
At Speedy Freight, we pride ourselves on being an excellent employer by fostering a supportive and collaborative work culture in our Mobberley branch. Our commitment to employee growth is evident through ongoing training and career development opportunities, ensuring that our team members thrive in a fast-paced logistics environment. With a focus on customer service and operational efficiency, we offer a rewarding experience for those looking to make a meaningful impact in the transport sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services & Operations Advisor in Knutsford
✨Tip Number 1
Get to know the company! Research Speedy Freight and understand their values and operations. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable!
✨Tip Number 3
Be proactive during the interview. Prepare questions that show your interest in logistics and customer service. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to dive into the digital side of operations.
We think you need these skills to ace Customer Services & Operations Advisor in Knutsford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and logistics. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the transport sector and how you can contribute to our team. Keep it friendly and professional, just like us!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love proactive thinkers who can handle pressure and find solutions, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Speedyfreight
✨Know Your Stuff
Before the interview, make sure you understand the logistics industry and the specific role of a Customer Services & Operations Advisor. Brush up on key terms related to transport management systems (TMS) and customer service best practices. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare examples from your past work that highlight your customer service skills and problem-solving abilities. Think about times when you successfully managed customer relationships or coordinated transport solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, and growth opportunities. This not only shows your enthusiasm for the role but also helps you determine if the company is the right fit for you.
✨Be Yourself
While it’s important to be professional, don’t be afraid to let your personality shine through. The interviewers are looking for someone who fits well within their friendly and collaborative team. Being genuine can help you stand out and make a positive impression.
