At a Glance
- Tasks: Manage customer relationships and coordinate transport solutions in a fast-paced logistics environment.
- Company: Join a growing logistics business focused on customer service and operational efficiency.
- Benefits: Competitive salary, career development opportunities, ongoing training, and a company pension.
- Other info: Supportive team environment with excellent growth potential.
- Why this job: Kickstart your career in logistics while making a real impact on customer satisfaction.
- Qualifications: Experience in customer service or logistics, strong communication skills, and IT literacy.
The predicted salary is between 26000 - 26000 € per year.
Join a fast-paced and growing logistics business where customer service, problem solving and operational efficiency are at the heart of everything we do. We are looking for a proactive and organised Customer Service & Transport Coordinator to support customer accounts, transport planning and day-to-day operations within a fast-paced logistics environment. This role is ideal for candidates with experience in customer service, logistics, transport coordination, scheduling or operations support who are looking to develop their career within the transport sector.
Key Responsibilities
- Manage customer relationships and handle enquiries via phone and email
- Process and manage bookings within the Transport Management System (TMS)
- Coordinate transport solutions and source external vehicles/drivers
- Liaise with customers, drivers and suppliers to ensure service levels and KPIs are achieved
- Support onboarding of new customers and account setup
- Maintain accurate operational records and reporting
- Ensure compliance with transport regulations and company procedures
- Prioritise workload effectively in a busy environment
Skills, Knowledge & Experience
- Experience in customer service, logistics, transport or operations coordination
- Strong communication and relationship-building skills
- Professional and confident phone manner
- Excellent organisation, multitasking and problem-solving abilities
- Ability to work under pressure and meet deadlines
- IT literate with Microsoft Word, Excel and Outlook
- Experience with TMS systems or transport operations is advantageous
What we offer...
- Career development opportunities
- Supportive and fast-paced working environment
- Ongoing training and operational exposure
- Company pension
Customer Service Advisor in Knutsford employer: Speedyfreight
Join Speedy Freight, a dynamic logistics company that prioritises customer service and operational excellence. With a supportive work culture and ample career development opportunities, employees thrive in a fast-paced environment where their contributions are valued. Located in the UK, we offer ongoing training and a competitive salary, making us an excellent employer for those looking to grow within the transport sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Knutsford
✨Tip Number 1
Get to know the company! Research Speedy Freight and understand their values and operations. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll need to handle enquiries with confidence. Role-play common scenarios with a friend or family member to get comfortable with responding to customer queries.
✨Tip Number 3
Be proactive during interviews. Prepare questions about the role and the team dynamics. This shows that you're not just looking for any job, but that you're keen on contributing to the success of the logistics operations at Speedy Freight.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the company and the roles we offer.
We think you need these skills to ace Customer Service Advisor in Knutsford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and logistics. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our fast-paced environment. Keep it friendly and professional!
Show Off Your Communication Skills:Since this role involves liaising with customers and suppliers, make sure your written application reflects your strong communication skills. Clear and concise language goes a long way in making a great impression!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Speedyfreight
✨Know Your Stuff
Before the interview, make sure you understand the logistics industry and the specific role of a Customer Service Advisor. Brush up on key terms related to transport management systems (TMS) and customer service best practices. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare examples from your past experiences where you effectively managed customer relationships or resolved issues. Practise articulating these scenarios clearly, as it will demonstrate your ability to handle enquiries professionally and confidently.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully solved problems in a fast-paced environment. Be ready to discuss how you prioritised tasks and made decisions under pressure. This will highlight your organisational skills and ability to thrive in a busy logistics setting.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.
