At a Glance
- Tasks: Be the friendly voice for customers, solving problems and booking transport solutions.
- Company: Join Speedy Freight, a leading logistics network in the UK.
- Benefits: Enjoy a competitive salary, bonus scheme, and full training.
- Other info: Opportunities for career growth in a dynamic environment.
- Why this job: Kickstart your career in customer service with a supportive team.
- Qualifications: Great communication skills and a positive attitude are key.
The predicted salary is between 24000 - 28000 £ per year.
Join the Team at Speedy Freight - Birmingham
At Speedy Freight, we provide fast, reliable same-day transport solutions to businesses across the UK and Europe. As part of one of the UK's leading logistics networks, we're passionate about delivering outstanding service every single time.
We're looking for a friendly, organised, and motivated Customer Service Advisor to join our Birmingham team. This is an excellent opportunity for someone starting their career in customer service, logistics, or office administration. If you enjoy speaking to people, solving problems, and working in a fast-paced environment, we'd love to hear from you.
Key Responsibilities- Be the first point of contact for our customers, helping to deliver an exceptional experience from enquiry through to booking.
- Answer inbound customer calls and emails professionally.
- Take customer bookings and accurately enter information into our systems.
- Provide transport quotations and build positive customer relationships.
- Work closely with the operations and sales teams to ensure customer requirements are met.
- Support customers with enquiries and resolve issues promptly.
- Book appointments for our sales team with prospective customers.
- Help identify new business opportunities through outbound calls and follow-ups.
- Maintain accurate customer records.
- Work as part of a supportive team to achieve service and performance targets.
- Participate in the on-call rota (full training provided).
- You don't need logistics experience—we're more interested in your attitude and willingness to learn.
- Excellent communication skills, both over the phone and in writing.
- A positive, friendly, and professional approach.
- Good organisational skills and the ability to manage multiple tasks.
- Confidence using Microsoft Office (Word, Outlook and Excel).
- GCSEs (or equivalent) in English and Maths.
- A desire to provide outstanding customer service.
- The ability to work well both independently and as part of a team.
We're happy to hear from candidates with experience in customer-facing roles such as Retail, Hospitality, Call centres, Reception, Administration and Customer service.
What we offer- Competitive salary
- Bonus Scheme
- Company pension
- On-site parking
- Full training and ongoing support
- Opportunities to develop your career within a growing national business
- Friendly and supportive team environment
If you're looking to build a career with a growing business where your contribution is valued and every day brings something different, we'd love to hear from you.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Halesowen
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Speedyfreight. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Speedyfreight before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Halesowen
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Speedyfreight:Your cover letter is your chance to shine! Tell us why you want to work at Speedyfreight specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Speedyfreight!
How to prepare for a job interview at Speedyfreight
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
