At a Glance
- Tasks: Manage customer bookings and ensure smooth deliveries in a fast-paced environment.
- Company: Join Speedy Freight, a leading logistics company with a dynamic team.
- Benefits: Enjoy a competitive salary, hybrid working, and a supportive work culture.
- Other info: Exciting opportunities for growth within a national logistics business.
- Why this job: Kickstart your career in logistics while developing valuable communication and sales skills.
- Qualifications: Confident phone manner and basic IT skills; training provided for entry-level candidates.
The predicted salary is between 24600 - 24600 € per year.
Speedy Freight - Exeter
Start Your Career in Fast-Paced Logistics!! Are you confident on the phone, organised, and looking to start your career in customer service? Join Speedy Freight, a growing national logistics company where no two days are the same. We provide same-day delivery solutions to businesses across the UK and Europe, handling urgent and time‑critical shipments. As part of one of the UK’s leading supply chain networks, we pride ourselves on being reliable, responsive, and customer‑focused. Our mission is simple: “To be the first choice to deliver – every single time.”
Key Responsibilities
- As a Customer Service Advisor, you’ll be at the heart of our operation.
- You’ll speak to customers, manage bookings, and help ensure deliveries run smoothly from start to finish.
- This is a great opportunity for someone at entry level who wants to develop communication, sales, and logistics experience.
What You’ll Be Doing
- Taking customer bookings over the phone and entering details into our systems.
- Speaking with customers to agree pricing and delivery options.
- Supporting the sales team by booking appointments with potential new customers.
- Working closely with Customer Services and Sales to meet performance targets.
- Promoting Speedy Freight’s services to new and existing customers.
- Managing multiple tasks in a busy, deadline‑driven environment.
- Communicating clearly and professionally with customers and colleagues.
- Being flexible to support the on‑call rota when required.
Skills, Knowledge and Expertise
What We’re Looking For
- Confident and friendly telephone manner.
- Good written and spoken English and basic maths skills (GCSE level).
- Comfortable using IT systems (Microsoft Word, Excel, Outlook).
- Organised, reliable, and able to multitask.
- Willingness to learn and develop new skills.
- A positive attitude with a strong focus on customer service.
Experience
Previous customer service or phone‑based experience is helpful but not essential — full training will be provided. If you enjoy speaking to people and working in a fast‑moving environment, we’d love to hear from you.
Why Join Speedy Freight?
- An exciting, varied role with training and development.
- Friendly, supportive team environment.
- Stable, permanent position.
- Opportunity to grow within a national logistics business.
Benefits:
- Company pension.
- Cycle to work scheme.
- Health & wellbeing programme.
- On‑site parking.
- Hybrid working – 3 days in the office, 2 days from home.
Ability to commute/relocate: Job will be Exeter based in the office.
Customer Service Advisor in Exeter employer: Speedyfreight
Speedy Freight is an excellent employer for those looking to kickstart their career in customer service within the dynamic logistics sector. With a supportive team environment, comprehensive training, and opportunities for personal growth, employees can thrive in a role that offers variety and the chance to make a real impact. Located in Exeter, the company also provides attractive benefits such as hybrid working options, a health and wellbeing programme, and a company pension, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Exeter
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Speedy Freight. Understand their mission and values, and think about how you can contribute to their goal of being the first choice for delivery.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling calls and managing bookings during the interview.
✨Tip Number 3
Show off your personality! When you're on the phone, let your friendly and confident side shine through. Remember, they’re looking for someone who can connect with customers and make them feel valued.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and professional, which is always a plus in customer service roles.
We think you need these skills to ace Customer Service Advisor in Exeter
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for customer service and logistics. A friendly tone can make a big difference!
Tailor Your Application:Make sure to tailor your application to the Customer Service Advisor role. Highlight any relevant experience or skills that match the job description, like your phone manner or organisational skills. This shows us you’re serious about joining our team!
Keep It Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if needed to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively with customers.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at Speedyfreight
✨Know the Company
Before your interview, take some time to research Speedy Freight. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Customer Service Advisor, communication is key. Practice speaking clearly and confidently over the phone. You might even want to role-play with a friend to simulate common customer interactions and get comfortable with handling queries.
✨Showcase Your Organisational Skills
In a fast-paced environment like logistics, being organised is crucial. Be prepared to discuss how you manage multiple tasks and deadlines. Think of examples from your past experiences where you successfully juggled various responsibilities.
✨Demonstrate a Positive Attitude
Speedy Freight values a positive attitude, especially in customer service. During your interview, convey your enthusiasm for the role and your willingness to learn. Share examples of how you've maintained a positive outlook in challenging situations.
