At a Glance
- Tasks: Manage customer bookings and ensure smooth deliveries in a fast-paced environment.
- Company: Join Speedy Freight, a leading logistics company with a dynamic culture.
- Benefits: Enjoy a competitive salary, health programme, and opportunities for growth.
- Other info: Full training provided in a supportive team environment.
- Why this job: Kickstart your career in logistics while developing valuable communication and sales skills.
- Qualifications: Confident phone manner, basic maths, and IT skills; customer service experience is a plus.
The predicted salary is between 24600 - 24600 £ per year.
Location: Speedy Freight Belfast & Northern Ireland
Start Your Career in Fast-Paced Logistics!! Are you confident on the phone, organised, and looking to start your career in a fast paced operational and customer service environment? Join Speedy Freight, a growing national logistics company where no two days are the same. We provide same-day delivery solutions to businesses across the UK and Europe, handling urgent and time-critical shipments. As part of one of the UK’s leading supply chain networks, we pride ourselves on being reliable, responsive, and customer-focused. Our mission is simple: “To be the first choice to deliver – every single time.”
The Role
As an Operations Support Assistant you’ll be at the heart of our operation. You’ll speak to customers, manage bookings, and help ensure deliveries run smoothly from start to finish. This is a great opportunity for someone at entry level who wants to develop communication, sales, and logistics experience.
What You’ll Be Doing:
- Taking customer bookings over the phone and entering details into our systems
- Speaking with customers to agree pricing and delivery options
- Supporting the sales team by booking appointments with potential new customers
- Working closely with Customer Services and Sales to meet performance targets
- Promoting Speedy Freight’s services to new and existing customers
- Managing multiple tasks in a busy, deadline-driven environment
- Communicating clearly and professionally with customers and colleagues
- Being flexible to support the on-call rota when required
Experience What We’re Looking For:
- Confident and friendly telephone manner
- Good written and spoken English and basic maths skills (GCSE level)
- Comfortable using IT systems (Microsoft Word, Excel, Outlook)
- Organised, reliable, and able to multitask
- Willingness to learn and develop new skills
- A positive attitude with a strong focus on customer service
Previous customer service or phone-based experience is helpful but not essential — full training will be provided. If you enjoy speaking to people and working in a fast-moving environment, we’d love to hear from you.
Why Join Speedy Freight?
- An exciting, varied role with training and development
- Friendly, supportive team environment
- Stable, permanent position
- Opportunity to grow within a national logistics business
Ready to take your first step into the logistics industry?
Benefits:
- Company pension
- Health & wellbeing programme
- On-site parking
Operations Support Assistant in Belfast employer: Speedyfreight
Speedy Freight is an excellent employer for those looking to kickstart their career in logistics, offering a dynamic and supportive work environment in Belfast. With a strong focus on employee development, you will receive comprehensive training and have the opportunity to grow within a leading national logistics company. Enjoy a stable position with benefits such as a company pension and health & wellbeing programmes, all while being part of a friendly team dedicated to delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Assistant in Belfast
✨Tip Number 1
Get to know the company! Research Speedy Freight and understand their mission and values. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be taking customer bookings over the phone, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Be ready to multitask! In a fast-paced environment like Speedy Freight, you’ll need to juggle multiple tasks. Think about examples from your past experiences where you successfully managed several responsibilities at once.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Speedy Freight family. Don’t miss out on this opportunity!
We think you need these skills to ace Operations Support Assistant in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Operations Support Assistant role. Highlight any customer service experience or relevant skills, like being organised and confident on the phone.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you can contribute to our mission at Speedy Freight. Keep it friendly and professional!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application showcases your ability to communicate clearly. Use proper grammar and spelling, and keep your tone upbeat!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Speedyfreight
✨Know the Company
Before your interview, take some time to research Speedy Freight. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Practice Your Communication Skills
Since the role involves a lot of customer interaction, practice speaking clearly and confidently. You might want to do mock interviews with friends or family, focusing on how you would handle customer queries or bookings over the phone.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage multiple tasks and stay organised. Think of examples from your past experiences where you successfully juggled different responsibilities, especially in a busy environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like for an Operations Support Assistant. This shows your enthusiasm and helps you gauge if the role is right for you.
