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For Companies At a Glance
- Tasks: Deliver exceptional customer service and resolve enquiries with professionalism.
- Company: Join Speedy, the UK's leading hire provider with a people-first culture.
- Benefits: 26 days holiday, life assurance, pension scheme, and exclusive discounts.
- Other info: Flexible working options and clear career progression opportunities.
- Why this job: Be the voice of our customers and make a real impact on their experience.
- Qualifications: Excellent listening skills, problem-solving abilities, and a proactive attitude.
The predicted salary is between 30000 - 40000 £ per year.
Key Responsibilities
- Deliver exceptional customer service to new and existing customers and internal colleagues.
- Handle incoming enquiries and complaints with professionalism and care.
- Quickly build rapport with customers, listen actively, and identify the root cause of issues.
- Communicate with Speedy depots and the wider business to resolve customer requests.
- Identify opportunities to improve customer satisfaction and enhance service delivery.
- Promote process improvements and share best practice across the team.
- Champion a positive team culture and contribute to a collaborative working environment.
What We're Looking For
- Excellent listening skills and genuine empathy.
- Strong problem-solving and troubleshooting abilities.
- A clear, professional telephone manner.
- Resilience, patience, and a proactive attitude.
- Confident written and verbal communication skills.
- Ability to work to targets and meet deadlines.
- Adaptability to change in a fast-paced environment.
- A high level of accuracy, integrity, and attention to detail.
- Experience with Microsoft Office (Excel, Outlook, Word); knowledge of Dynamics is a plus.
- Understanding and support for Speedy's ESG Strategy – Decade to Deliver.
What We Offer
- 26 days holiday plus bank holidays.
- Life assurance.
- Pension scheme.
- Canteen facilities.
- 95% discount across the Speedy brand.
- Opportunities for training, development, and career progression.
- Voluntary health cash plan.
- My Staff Shop – exclusive discounts with a wide range of suppliers.
- Green Commute Initiative – cycle to work scheme.
- Vita – Employee Assistance Programme (EAP) for wellbeing, legal, financial, and personal support.
- A leading Work-Life Balance initiative, including flexible and hybrid working options such as flexible start/finish times, term-time hours, shorter days, and job shares.
- Career Line of Sight – a structured path for growth within the Speedy Group.
Why Speedy?
Speedy is committed to putting People First. We foster a culture of inclusion, wellbeing, and opportunity. Our goal is to support and develop our team to reach their full potential.
Important Information
- Some roles may require a DBS, credit, or security clearance check.
- Speedy reserves the right to close applications early if a high volume is received, so early application is advised.
- All roles require proof of the right to work in the UK at the time employment begins.
Equal Opportunity
We're proud to be an equal opportunity employer. We welcome applications from all backgrounds, regardless of ethnicity, religion, sexual orientation, gender identity, family or parental status, nationality, veteran status, neurodiversity or disability.
Ready to Make a Difference? Apply now to join our Customer Service team and be part of the trusted name behind thousands of successful projects.
Customer Service Co-Ordinator in Newton-le-Willows employer: Speedy Services
Contact Detail:
Speedy Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co-Ordinator in Newton-le-Willows
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Speedy and its values. This will help you connect with the team and show that you're genuinely interested in being part of their culture.
✨Tip Number 2
Practice your listening skills! Since this role is all about exceptional customer service, try role-playing with a friend or family member. This will help you get comfortable with active listening and responding to customer needs.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive one. This will demonstrate your resilience and proactive attitude during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Speedy team right from the start!
We think you need these skills to ace Customer Service Co-Ordinator in Newton-le-Willows
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your experience in delivering exceptional customer service. Use examples that showcase your ability to handle enquiries and complaints with professionalism and care, just like we do at StudySmarter.
Be Clear and Concise: Keep your written communication clear and to the point. We love a good story, but when it comes to applications, clarity is key! Make sure your skills and experiences shine through without unnecessary fluff.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific responsibilities and qualities mentioned in the job description. Show us how you can contribute to our positive team culture and collaborative environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Speedy Services
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to handle complaints and enquiries with professionalism. Be ready to share examples of how you've successfully resolved issues in the past.
✨Showcase Your Listening Skills
During the interview, demonstrate your excellent listening skills. When asked questions, take a moment to think before responding, showing that you value what’s being said. This will reflect your ability to listen actively to customers.
✨Prepare for Problem-Solving Scenarios
Expect situational questions that assess your problem-solving abilities. Prepare specific examples where you identified the root cause of an issue and how you resolved it. This will highlight your proactive attitude and resilience.
✨Communicate Clearly and Confidently
Practice your verbal and written communication skills before the interview. Use clear, professional language when answering questions. This will showcase your confidence and ensure you come across as approachable and capable.