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- Tasks: Shape customer service training and support for colleagues to enhance customer interactions.
- Company: Join Speedy, the UK's leading hire provider with a focus on customer experience.
- Benefits: Enjoy 26 days holiday, discounts, and a supportive work-life balance.
- Why this job: Make a real impact on customer satisfaction and colleague development.
- Qualifications: Experience in customer service or training, with strong analytical skills.
- Other info: Great career progression opportunities in a diverse and inclusive environment.
The predicted salary is between 25772 - 36108 £ per year.
We are looking for someone to join our Customer Experience team to help shape how we train and support our colleagues, ensuring they consistently deliver excellent service to our customers. In this role, you will review how our colleagues interact with customers across different channels and turn what you see into clear, useful feedback. You will work with internal teams, training providers, and mystery shop partners to make sure training is effective and focused on real customer needs. You will also track performance, identify areas for improvement, and feed insights back to management to help the business improve the customer experience.
Responsibilities:
- Review how colleagues interact with customers across different channels
- Turn observations into clear, actionable feedback
- Collaborate with internal teams, training providers, and mystery shop partners
- Ensure training is effective and focused on real customer needs
- Track performance and identify areas for improvement
- Feed insights back to management to improve the customer experience
Requirements / Qualifications:
- Experience in Learning & Development, Quality Assurance, Customer Experience, or a similar role
- Ability to analyse information and turn it into clear, actionable feedback
- Passionate about helping people develop and delivering excellent customer service
- Comfortable working with colleagues and stakeholders at all levels
This is a great opportunity to make a real impact on both our customers and our colleagues.
What we offer:
- 26 days holiday (plus bank holidays)
- Life assurance
- Pension Scheme
- Canteen facilities
- 95% discount across the Speedy brand
- Opportunities for training, development and career progression
- Voluntary Health Cash Plan
- My Staff Shop: discounts across many suppliers
- Green Commute Initiative: work scheme for cycling
- PAM - Employee Assistance Program (EAP): free and confidential support and counselling
- Industry-leading Work Life Balance initiative
Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group is an equal opportunity employer that embraces diversity and fosters an inclusive environment. All applicants will be considered for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles require proof of right to work in the UK by the start of employment.
Customer Experience Quality & Insights Coordinator in Newton-le-Willows employer: Speedy Services
Contact Detail:
Speedy Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Quality & Insights Coordinator in Newton-le-Willows
✨Tip Number 1
Get to know the company inside out! Research Speedy Services, their values, and how they operate. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience in Learning & Development or Customer Experience can translate into actionable insights for Speedy. Practice articulating your thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Experience Quality & Insights Coordinator in Newton-le-Willows
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Quality & Insights Coordinator role. Highlight your relevant experience in Learning & Development or Quality Assurance, and show us how you can help improve customer interactions.
Show Your Passion: We love seeing candidates who are genuinely passionate about customer service! Share examples of how you've helped others develop or improved customer experiences in your previous roles. Let your enthusiasm shine through!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. We appreciate straightforward communication!
Apply Through Our Website: Don’t forget to apply directly through our website! This ensures your application gets to us quickly and efficiently. Plus, it’s the best way to stay updated on your application status.
How to prepare for a job interview at Speedy Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Experience Quality & Insights Coordinator role. Familiarise yourself with the responsibilities and how they align with your skills. This will help you articulate how your experience in Learning & Development or Quality Assurance can contribute to improving customer interactions.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully analysed customer interactions or provided actionable feedback. Be ready to share these examples during the interview to demonstrate your ability to track performance and identify areas for improvement.
✨Show Your Passion for Customer Service
Express your enthusiasm for delivering excellent customer service. Share why you believe it's important and how you’ve contributed to enhancing customer experiences in previous roles. This will resonate well with the interviewers at Speedy Services.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to training and development, as well as their ESG strategy. This shows that you're not only interested in the role but also invested in the company's mission and values, which is crucial for a position focused on customer experience.
