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For Companies At a Glance
- Tasks: Deliver exceptional customer service and resolve enquiries with professionalism.
- Company: Join Speedy, the UK's leading hire provider with a people-first culture.
- Benefits: Enjoy 26 days holiday, life assurance, and exclusive discounts.
- Other info: Flexible working options and clear career progression opportunities.
- Why this job: Be the voice of our customers and make a real difference every day.
- Qualifications: Strong communication skills and a passion for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
Key Responsibilities
- Deliver exceptional customer service to new and existing customers and internal colleagues.
- Handle incoming enquiries and complaints with professionalism and care.
- Quickly build rapport with customers, listen actively, and identify the root cause of issues.
- Communicate with Speedy depots and the wider business to resolve customer requests.
- Identify opportunities to improve customer satisfaction and enhance service delivery.
- Promote process improvements and share best practice across the team.
- Champion a positive team culture and contribute to a collaborative working environment.
What We're Looking For
- Excellent listening skills and genuine empathy.
- Strong problem‑solving and troubleshooting abilities.
- A clear, professional telephone manner.
- Resilience, patience, and a proactive attitude.
- Confident written and verbal communication skills.
- Ability to work to targets and meet deadlines.
- Adaptability to change in a fast‑paced environment.
- A high level of accuracy, integrity, and attention to detail.
- Experience with Microsoft Office (Excel, Outlook, Word); knowledge of Dynamics is a plus.
- Understanding and support for Speedy's ESG Strategy – Decade to Deliver.
What We Offer
- 26 days holiday plus bank holidays.
- Life assurance.
- Pension scheme.
- Canteen facilities.
- 95% discount across the Speedy brand.
- Opportunities for training, development, and career progression.
- Voluntary health cash plan.
- My Staff Shop – exclusive discounts with a wide range of suppliers.
- Green Commute Initiative – cycle to work scheme.
- Vita – Employee Assistance Programme (EAP) for wellbeing, legal, financial, and personal support.
- A leading Work‑Life Balance initiative, including flexible and hybrid working options such as flexible start/finish times, term‑time hours, shorter days, and job shares.
- Career Line of Sight – a structured path for growth within the Speedy Group.
Why Speedy?
Speedy is committed to putting People First. We foster a culture of inclusion, wellbeing, and opportunity. Our goal is to support and develop our team to reach their full potential.
Important Information
- Some roles may require a DBS, credit, or security clearance check.
- Speedy reserves the right to close applications early if a high volume is received, so early application is advised.
- All roles require proof of the right to work in the UK at the time employment begins.
Equal Opportunity
We're proud to be an equal opportunity employer. We welcome applications from all backgrounds, regardless of ethnicity, religion, sexual orientation, gender identity, family or parental status, nationality, veteran status, neurodiversity or disability.
Ready to Make a Difference?
Apply now to join our Customer Service team and be part of the trusted name behind thousands of successful projects.
Customer Service Co-Ordinator employer: Speedy Services
Contact Detail:
Speedy Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co-Ordinator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Speedy and its values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your listening skills! Since the role requires excellent listening abilities, try role-playing with a friend or family member. This will help you get comfortable with active listening and responding to customer needs.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues. Be ready to share these stories during your interview to demonstrate your proactive attitude.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Speedy team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Co-Ordinator
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your customer service experience. We want to see how you've delivered exceptional service in the past and how you can bring that to our team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to communicate your skills and experiences, as this reflects the confident written communication we value at StudySmarter.
Tailor Your Application: Make sure to tailor your application to the specific role of Customer Service Coordinator. Mention how your problem-solving abilities and empathy align with our mission to put people first.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. This way, you can ensure your application reaches us directly and you can easily keep track of your application status.
How to prepare for a job interview at Speedy Services
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to handle enquiries and complaints with professionalism. Be ready to share examples of how you've built rapport with customers and resolved issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific situations where you've identified the root cause of a problem and implemented a solution. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your proactive attitude.
✨Communicate Clearly and Confidently
Practice your verbal and written communication skills. During the interview, maintain a clear and professional tone. Remember, your ability to communicate effectively is crucial for this role, so don’t hesitate to demonstrate your confidence.
✨Emphasise Adaptability and Team Spirit
Speedy values a collaborative working environment, so be prepared to discuss how you've adapted to changes in a fast-paced setting. Share examples of how you've contributed to a positive team culture and supported your colleagues in achieving common goals.