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- Tasks: Coordinate the hire process, ensuring customer satisfaction and smooth operations.
- Company: Join Speedy Group, a diverse and inclusive employer committed to your growth.
- Benefits: Enjoy 26 days holiday, life assurance, and discounts across the Speedy brand.
- Why this job: Be at the forefront of customer service and sales in a dynamic environment.
- Qualifications: Strong organisational and communication skills; previous hire industry experience preferred.
- Other info: Flexible working arrangements and excellent career progression opportunities await you.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Location: Bristol
Working Hours: Mon - Fri, 07:30 - 17:00 (42 hours per week)
Overview: Based in the depot, the Hire Desk Controller is a vital part of operations on the front line of sales and customer service. Relationship building is the key to success, as the Hire Desk Controller coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that they are satisfied with our service.
Responsibilities: On a day‑to‑day basis, you can expect to be desk‑based, working directly with the other departments and liaising regularly with stock teams, drivers and engineers to ensure minimal delay in fulfilling customer needs with readily available equipment. We support you on your journey to balanced work patterns, supporting colleague well‑being and identifying more balanced work patterns for our colleagues as part of our “People First” ambition. Talk to us about a range of hybrid and flexible working arrangements to suit your needs, including flexible start/finish times, shorter days, term‑time hours and job‑share opportunities. Speedy offers a Career Line of Sight, enabling a detailed understanding of the route to progression and growth within the Speedy Group.
Qualifications:
- Strong organisational skills
- Strong communication skills, both verbally and written
- Adaptability
- Commitment to learn and develop
- Driving licence
- Previous experience working within the hire industry or a similar sales or operational role
- Ability to support your business unit/team to deliver our ESG Strategy – Decade to Deliver
Benefits:
- 26 days holiday (plus bank holidays)
- Life assurance
- Pension scheme
- Canteen facilities
- 95% discount across the Speedy brand
- Opportunities for training, development and career progression
- Voluntary Health Cash Plan
- My Staff Shop discounts and offers for shopping with many suppliers
- Green Commute Initiative: work scheme for cycling
- PAM – Employee Assistance Program (EAP): offers free and confidential support and counselling for wellbeing, divorce, legal and financial matters
- Industry‑leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours
EEO Statement: The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and foster an inclusive environment for all people to do the best work of their lives with us. All applicants will be considered for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within the Speedy Group require proof of right to work in the UK by the start of employment.
Additional Information: Please be aware Speedy reserves the right to close vacancies earlier than the listed date if we receive a high level of applications. If you wish to be considered it is recommended that you complete the application as promptly as possible. Some roles within The Speedy Group UK & I may require a DBS, Credit or Security Clearance Check.
Hire Desk Controller in Bristol employer: Speedy Services
Contact Detail:
Speedy Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Controller in Bristol
✨Tip Number 1
Get to know the company! Research Speedy Group and understand their values, especially their commitment to customer service and employee well-being. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 3
Prepare for the interview by practising common questions related to the Hire Desk Controller role. Think about how your organisational skills and adaptability can shine through in your answers. We want to see how you can contribute to our 'People First' ambition!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Speedy team. Get your application in early to avoid missing out!
We think you need these skills to ace Hire Desk Controller in Bristol
Some tips for your application 🫡
Show Off Your Organisational Skills: As a Hire Desk Controller, you'll need to juggle multiple tasks. Make sure your application highlights your organisational skills. Share examples of how you've managed competing priorities in the past.
Communicate Clearly: Strong communication is key in this role. Use your written application to demonstrate your ability to convey information clearly and effectively. Keep it concise but informative, just like you would when liaising with customers.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Hire Desk Controller role. Mention your relevant experience in the hire industry or similar roles to catch our eye.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Speedy Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Hire Desk Controller. Familiarise yourself with the hire process, customer service expectations, and how different departments interact. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Hire Desk Controller, strong communication is key. Prepare examples of how you've effectively communicated with customers or team members in the past. Be ready to discuss how you handle difficult conversations or resolve conflicts, as this will highlight your ability to build relationships.
✨Demonstrate Your Organisational Skills
Being organised is crucial for this role. Think of specific instances where you've successfully managed multiple tasks or projects simultaneously. During the interview, share these examples to illustrate your ability to keep everything running smoothly, even under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company's approach to employee well-being, or opportunities for career progression. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.