At a Glance
- Tasks: Lead a team to ensure smooth hire desk operations and exceptional customer service.
- Company: Speedy, the UK's leading hire provider with a focus on innovation.
- Benefits: 26 days holiday, life assurance, discounts, and flexible working options.
- Other info: Great career progression opportunities and a commitment to work-life balance.
- Why this job: Join a dynamic team and make a real impact in a fast-paced environment.
- Qualifications: Proven leadership skills and a customer-focused mindset are essential.
The predicted salary is between 30000 - 40000 € per year.
Read all the information about this opportunity carefully, then use the application button below to send your CV and application.
Location - Manchester
Working hours - Mon - Fri - 07:30 - 17:00 - 42 hours per week
Speedy are the UKs leading hire provider with the widest range of tools, specialist hire equipment, plant and support services everything for every job!
Were looking for a Hire Desk Manager to lead and develop a team of Hire Controllers, ensuring smooth day-to-day operations, exceptional customer service, and strong commercial performance. Youll play a key role in meeting budgeted targets, improving efficiency, and monitoring KPIs to drive operational excellence.
What Youll Do:
- Provide strong leadership to Managers and direct employees, ensuring all aspects of performance and processes align with budgeted targets and expectations.
- Lead, mentor, and motivate your team to deliver outstanding customer service.
- Oversee the daily operations of the hire desk, ensuring a seamless process for our customers.
- Provide accurate reporting and information within agreed timeframes and deadlines for the General Manager.
- Achieve targets on reducing customer complaint levels and improving speed of resolution.
- Drive team performance, ensuring KPIs are met and service levels remain high.
- Build strong relationships with customers and internal stakeholders.
- Identify and implement process improvements to enhance service and efficiency.
- Support and contribute to our ESG Strategy Decade to Deliver.
What Were Looking For:
Essential Skills:
- Proven ability to lead, influence, and motivate a team, securing buy-in from stakeholders.
- Strong coaching and development skills to enhance team performance.
- Previous management experience in a similar role.
- A customer-focused mindset with a track record of delivering high-quality service.
- Excellent relationship-building skills, both internally and externally.
- Strong IT skills, including proficiency in Microsoft Office (Excel, Outlook, etc.).
- Adaptability and flexibility in a fast-paced environment.
Desirable Skills:
- Experience within the hire industry.
- A track record of improving departmental results and performance.
What we offer:
- 26 days holiday (plus bank holidays)
- Life assurance
- Pension Scheme
- Canteen facilities
- 95% discount across the Speedy brand
- Opportunities for training, development and career progression
- Voluntary Health Cash Plan
- My Staff Shop: discounts and offers for shopping etc. across many suppliers
- Green Commute Initiative: Work scheme for cycling
- PAM Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management
Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities.
Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.
Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.
Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us.
Link below to our policies in line with our ESG Governance. Applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.
All roles within The Speedy Group require proof of right to work in the UK by the start of employment.
Hire Desk Manager in Warrington employer: Speedy Hire
Speedy is an exceptional employer located in Manchester, offering a dynamic work environment where employee wellbeing and development are prioritised. With a strong commitment to work-life balance, flexible working arrangements, and comprehensive benefits including generous holiday allowances and career progression opportunities, Speedy fosters a culture of inclusivity and support, making it an ideal place for those seeking meaningful and rewarding employment as a Hire Desk Manager.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Manager in Warrington
✨Tip Number 1
Get to know the company inside out! Research Speedy, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your leadership stories! Think of times you've led a team or improved processes. Be ready to share these examples during interviews to demonstrate your skills and experience.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested in the company.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Speedy team!
We think you need these skills to ace Hire Desk Manager in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Hire Desk Manager role. Highlight your leadership experience and customer service skills, as these are key for us. Use specific examples that showcase how you've met targets and improved team performance.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the role. Mention your management style and how you plan to lead and motivate your team to deliver exceptional service.
Showcase Your Achievements:Don’t just list your responsibilities; show us what you've achieved in previous roles. Use numbers and metrics where possible to demonstrate your impact on efficiency and customer satisfaction.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Speedy Hire
✨Know Your Stuff
Before the interview, make sure you understand the role of a Hire Desk Manager inside out. Familiarise yourself with the key responsibilities and how they align with Speedy's goals. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous management experience and how you've successfully led teams in the past. Think of specific examples where you've motivated your team or improved performance. This is your chance to shine a light on your coaching and development skills!
✨Customer Service is Key
Since this role focuses heavily on customer service, come armed with examples of how you've delivered exceptional service in previous roles. Highlight any strategies you've implemented to improve customer satisfaction and how you resolved complaints effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how they measure success. This shows your interest in the role and helps you gauge if it's the right fit for you.
