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- Tasks: Be the go-to person for customer queries and ensure top-notch service.
- Company: Join Speedy, the UK's leading hire provider with a supportive team culture.
- Benefits: Enjoy 26 days holiday, competitive pay, and a chance to grow your skills.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping customers and building lasting relationships.
- Qualifications: Strong communication skills and a passion for problem-solving are key.
The predicted salary is between 30000 - 40000 £ per year.
Location: Haydock
Hours: FTC 6 Months 08:00 - 17:00 Monday to Friday
Department: CX Team
Speedy is the UK’s leading hire provider, offering the widest range of tools, specialist equipment, plant, and support services everything for every job.
We are looking for a Customer Service Coordinator to join our dedicated team. If you're a natural communicator with a problem-solving mindset and a genuine passion for delivering outstanding customer service, we want to hear from you.
About the Role
As a Customer Service Coordinator, you’ll be the first point of contact for our customers whether they need support, have a query, or aren't satisfied with a service. Your calm, empathetic nature and clear communication will ensure every customer walks away with confidence in Speedy. You’ll engage with internal teams and depots across the business to resolve customer concerns and keep things moving efficiently. You'll help us build long-term customer relationships by going above and beyond in every interaction.
Key Responsibilities
- Deliver exceptional customer service to new and existing customers and internal colleagues
- Handle incoming enquiries and complaints with professionalism and care
- Quickly build rapport with customers, listen actively, and identify the root cause of issues
- Communicate with Speedy depots and the wider business to resolve customer requests
- Identify opportunities to improve customer satisfaction and enhance service delivery
- Promote process improvements and share best practice across the team
- Champion a positive team culture and contribute to a collaborative working environment
What We’re Looking For
- Excellent listening skills and genuine empathy
- Strong problem-solving and troubleshooting abilities
- A clear, professional telephone manner
- Resilience, patience, and a proactive attitude
- Confident written and verbal communication skills
- Ability to work to targets and meet deadlines
- Adaptability to change in a fast-paced environment
- A high level of accuracy, integrity, and attention to detail
- Experience with Microsoft Office (Excel, Outlook, Word); knowledge of Dynamics is a plus
- Understanding and support for Speedy's ESG Strategy Decade to Deliver
What We Offer
26 days holiday plus
Customer Service Co-Ordinator in Wargrave employer: Speedy Hire
Contact Detail:
Speedy Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co-Ordinator in Wargrave
✨Tip Number 1
Get to know the company! Research Speedy and understand their values, especially their commitment to customer service. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being able to articulate your thoughts clearly is key. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. Be ready to share these during interviews to demonstrate your proactive attitude.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen on joining us at Speedy and ready to contribute to our fantastic team culture.
We think you need these skills to ace Customer Service Co-Ordinator in Wargrave
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Coordinator role. Highlight your communication skills and problem-solving abilities, as these are key for us at Speedy.
Showcase Your Experience: When detailing your previous roles, focus on experiences that demonstrate your customer service skills. We love to see examples of how you've handled enquiries or resolved complaints effectively.
Be Professional Yet Personable: In your written application, strike a balance between professionalism and a friendly tone. We want to see your personality shine through while maintaining a clear and respectful approach.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Speedy Hire
✨Know the Company Inside Out
Before your interview, take some time to research Speedy and its services. Understand their customer service philosophy and how they engage with clients. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Coordinator, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've effectively resolved customer issues in the past, highlighting your calm and empathetic approach.
✨Demonstrate Problem-Solving Abilities
Think of specific scenarios where you've successfully tackled challenges or complaints. Be ready to discuss these during the interview, as it will showcase your proactive attitude and resilience—qualities that Speedy values highly.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the role and the company culture. This not only shows your enthusiasm but also helps you gauge if Speedy is the right fit for you. Consider asking about their approach to customer satisfaction or how they support their employees in achieving targets.