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- Tasks: Manage hire orders, coordinate deliveries, and build strong customer relationships.
- Company: Speedy, the UK's leading hire provider with a focus on people and development.
- Benefits: 26 days holiday, life assurance, pension scheme, and discounts across retailers.
- Why this job: Join a dynamic team and develop your skills in a fast-paced environment.
- Qualifications: Strong organisational and communication skills; previous experience in hire or sales is a plus.
- Other info: Flexible working options and clear career progression opportunities available.
The predicted salary is between 24000 - 36000 £ per year.
Location: West Bromwich
Working hours: Monday to Friday. Start time: 07:30. Finish time: 17:00. Contractual hours: 37.5 hours per week.
Speedy are the UK's leading hire provider, offering the widest range of tools, specialist hire equipment, plant and support services truly everything for every job.
Based within our West Bromwich depot, the Hire Desk Controller plays a key role at the heart of our operations, sitting on the front line of both sales and customer service. This is a varied and engaging role where relationship building is essential. You will coordinate the full hire process, from taking customer orders through to delivery and collection, working closely with all areas of the depot to ensure a smooth, efficient and positive experience for every customer.
This is a fast-paced, desk-based position where you'll be in regular contact with stock teams, drivers and engineers, ensuring equipment is available, deliveries are on time and customers are kept fully informed.
Day To Day
- Taking and processing hire orders accurately and efficiently
- Coordinating deliveries and collections with the transport and depot teams
- Liaising with stock, drivers and engineers to ensure equipment availability
- Building strong relationships with customers through excellent service
- Resolving queries and ensuring any issues are dealt with promptly
- Keeping systems and records up to date
- Working collaboratively to ensure the depot operates smoothly and efficiently
What you'll need
- Strong organisational skills
- Confident communication skills, both written and verbal
- The ability to adapt in a busy, changing environment
- A commitment to learning and personal development
- A full UK driving licence
- Previous experience within the hire industry or a similar sales or operational role
- The ability to support your business unit/team in delivering our ESG Strategy Decade to Deliver
What we provide
- Full on-the-job training, supported by our dedicated product and system training teams
- Tailored development plans to suit individual career goals
- Recognition of potential and nurturing talent
- Industry-leading Work Life Balance initiative
- Flexible working options where possible
What We Offer
- 26 days holiday (plus bank holidays)
- Life assurance
- Pension scheme
- Canteen facilities
- 95% discount across the Speedy brand
- Training, development and career progression opportunities
- Voluntary Health Cash Plan
- My Staff Shop discounts and offers across a wide range of retailers
- Green Commute Initiative Cycle to Work scheme
- PAM (Employee Assistance Programme) free and confidential support for wellbeing, legal and financial matters
- Career Line of Sight, giving you a clear understanding of progression and development opportunities across the Speedy Group
Please Note: We reserve the right to close this vacancy early if we receive a high volume of applications, so we encourage early applications.
Some roles within The Speedy Group UK&I may require DBS, credit or security clearance checks. Speedy is an equal opportunities employer. We embrace diversity in all its forms and are committed to creating an inclusive environment where everyone can do their best work.
All applicants will be considered without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity or disability. All roles require proof of right to work in the UK by the start of employment.
Hire Desk Controller in Tipton employer: Speedy Hire
Contact Detail:
Speedy Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Controller in Tipton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Speedy and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! Since the Hire Desk Controller role is all about building relationships, make sure you can confidently express your thoughts and ideas. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show off your organisational skills! Think of examples from your past experiences where you successfully managed multiple tasks at once. This will demonstrate your ability to thrive in a fast-paced environment like Speedy.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Speedy team. Don’t miss out on this opportunity!
We think you need these skills to ace Hire Desk Controller in Tipton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Hire Desk Controller role. Highlight your organisational skills and any relevant experience in the hire industry or customer service. We want to see how you can fit into our fast-paced environment!
Show Off Your Communication Skills: Since this role involves a lot of liaising with customers and teams, it’s crucial to demonstrate your confident communication skills. Use clear and concise language in your application to show us you can handle both written and verbal interactions effectively.
Highlight Your Adaptability: This position is all about being able to adapt in a busy, changing environment. Share examples from your past experiences where you successfully managed multiple tasks or dealt with unexpected challenges. We love seeing how you thrive under pressure!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the quickest way for us to receive your application and get you on the path to joining our team. Don’t wait too long, as we might close the vacancy early if we get a lot of applications!
How to prepare for a job interview at Speedy Hire
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Hire Desk Controller role. Familiarise yourself with the key responsibilities like processing hire orders and coordinating deliveries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Prepare examples of how you've successfully built relationships or resolved customer queries in the past. This will highlight your confident communication skills, which are essential for the job.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks in a fast-paced environment. Share specific strategies or tools you use to stay organised, especially when coordinating with stock teams and drivers. This will showcase your ability to adapt and thrive under pressure.
✨Emphasise Your Commitment to Learning
Speedy values personal development, so express your eagerness to learn and grow within the company. Mention any relevant training or courses you've undertaken, and be open about your career goals. This will align with their commitment to nurturing talent and developing their people.
