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- Tasks: Lead and motivate a dynamic team while delivering top-notch customer service.
- Company: Join Speedy, a leader in the hire industry committed to putting people first.
- Benefits: Enjoy flexible hours, 26 days holiday, and discounts across the Speedy brand.
- Why this job: Be part of a supportive culture that prioritises work-life balance and career growth.
- Qualifications: Experience in customer service and team leadership is essential; sales experience is a plus.
- Other info: Flexible working arrangements available, including job shares and hybrid options.
The predicted salary is between 30000 - 42000 £ per year.
An exciting opportunity has arisen within our Hire Direct team, we are currently recruiting for a Team Leader to motivate and develop the team, and deliver exceptional service to both internal and external customers. You will influence behaviours and culture within the department ensuring professionalism and always promoting teamwork.
What you'll need:
- Proven ability to lead, motivate and manage a large team demonstrating influencing and persuasive skills, gaining buy in from stakeholders
- Experience in Customer Service at supervision level.
- Provide leadership and support to employees
- Self-motivated and conscientious
- Good organisational and communication skills
- Proven customer service excellence with both internal and external customers
- Capable of developing strong client relationships
- Experience of Axapta, On-Guard and Microsoft Office Programmes
- Ability to prioritise work load especially when working under pressure and to strict deadlines
- Ability to support your business unit/team to deliver our ESG Strategy Decade to Deliver.
- Previous experience of working in the hire industry
- Sales experience is desirable
- Flexible hours available this includes job shares/amended hours, we will consider all.
Offering a work/life balance is of great importance to Speedy!
What we offer:
- 26 days holiday (plus bank holidays)
- Life assurance
- Pension Scheme
- Canteen facilities
- 95% discount across the Speedy brand
- Opportunities for training, development and career progression
- Voluntary Health Cash Plan
- My Staff Shop: discounts and offers for shopping etc. across many suppliers
- Green Commute Initiative: Work scheme for cycling
- PAM Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management
Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities.
Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.
Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.
Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check.
The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us.
All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.
Team Leader in Newton-Le-Willows employer: Speedy Hire
Contact Detail:
Speedy Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in Newton-Le-Willows
✨Tip Number 1
Familiarise yourself with the hire industry and the specific challenges it faces. Understanding the nuances of this sector will help you demonstrate your expertise during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Highlight your leadership experience by preparing examples of how you've successfully motivated and developed teams in the past. Be ready to discuss specific situations where your influence led to positive outcomes.
✨Tip Number 3
Brush up on your customer service skills, especially at a supervisory level. Think of scenarios where you've excelled in providing exceptional service and be prepared to share these stories to showcase your capabilities.
✨Tip Number 4
Research Speedy's ESG Strategy and be prepared to discuss how you can contribute to it. Showing that you align with their values and are committed to sustainability will set you apart from other candidates.
We think you need these skills to ace Team Leader in Newton-Le-Willows
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and customer service skills. Use specific examples that demonstrate your ability to motivate and manage a team, as well as your proficiency with relevant software like Axapta and Microsoft Office.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Team Leader position and how your background aligns with the company's values. Mention your experience in the hire industry and your commitment to delivering exceptional service to both internal and external customers.
Showcase Relevant Experience: When detailing your work history, focus on roles where you led teams or provided customer service at a supervisory level. Highlight any achievements that demonstrate your ability to influence behaviours and promote teamwork.
Prepare for Potential Questions: Anticipate questions related to your leadership style and how you handle pressure. Be ready to discuss how you would support the business unit in delivering the ESG Strategy and your approach to developing strong client relationships.
How to prepare for a job interview at Speedy Hire
✨Showcase Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your ability to motivate and manage a team. Prepare examples from your past experiences where you successfully led a team, influenced behaviours, and promoted teamwork.
✨Highlight Customer Service Excellence
Since the role involves delivering exceptional service, be ready to discuss your experience in customer service at a supervisory level. Share specific instances where you resolved customer issues or improved service delivery.
✨Demonstrate Organisational Skills
The job requires good organisational skills, especially under pressure. Be prepared to talk about how you prioritise tasks and manage workloads effectively, particularly when facing tight deadlines.
✨Familiarise Yourself with Relevant Software
Knowledge of Axapta, On-Guard, and Microsoft Office is beneficial for this position. Brush up on these tools and be ready to discuss how you've used similar software in previous roles to enhance team performance.
