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For Companies At a Glance
- Tasks: Coordinate the hire process, manage customer enquiries, and ensure timely deliveries.
- Company: Join Speedy Hire, the UK's leading hire provider with a focus on outstanding service.
- Benefits: Enjoy 26 days holiday, life assurance, discounts, and career progression opportunities.
- Why this job: Be at the heart of a dynamic team, making a real impact on customer satisfaction.
- Qualifications: Strong organisational skills, communication abilities, and a positive attitude are essential.
- Other info: Flexible working options and a culture that supports personal growth await you.
The predicted salary is between 28800 - 43200 £ per year.
Speedy is the UK’s leading hire provider, offering the widest range of tools, specialist hire equipment, plant and support services — everything for every job! But behind our success are the amazing people who deliver outstanding service every day.
About The Role
As a Hire Desk Controller, you’ll be at the heart of the depot, coordinating the entire hire process from start to finish. This role is all about communication, teamwork and making sure customers have everything they need, exactly when they need it.
On a Typical Day, You’ll
- Manage customer enquiries and orders with warmth and professionalism
- Build strong relationships with customers, drivers, engineers and colleagues across the depot
- Liaise with stock teams to ensure equipment is available and ready to go
- Coordinate timely deliveries and collections with minimal delays
- Provide a smooth, friendly and efficient service throughout the whole hire journey
- Play a vital role in achieving high customer satisfaction levels
- Support your team in delivering our ESG Strategy – Decade to Deliver
What You’ll Need
- Strong organisational skills
- Great verbal and written communication
- A flexible, adaptable approach
- Willingness to learn and develop new skills
- A full driving licence
- Experience in the hire industry, or a similar sales or operational environment
- A positive attitude and commitment to teamwork
How We’ll Support You
- Full on‑the‑job training
- Dedicated product and systems training support
- Tailored development programmes
- A culture that celebrates internal progression and personal growth
Our Commitment to Work–Life Balance
Speedy leads the industry with our Work Life Balance initiative. We understand how important it is to have time for the things that matter most, and we work hard to provide more balanced working patterns for our colleagues.
Talk To Us About
- Flexible start/finish times
- Shorter days
- Term‑time hours
- Job sharing
- Hybrid options (depending on the role)
What We Offer
- 26 days holiday + bank holidays
- Life assurance
- Company pension scheme
- Canteen facilities
- 95% discount across the Speedy brand
- Training, development & career progression opportunities
- Voluntary Health Cash Plan
- My Staff Shop – discounts across hundreds of retailers
- Green Commute Initiative – cycle‑to‑work scheme
- PAM Employee Assistance Programme – confidential personal support
- Career Line of Sight – your clear roadmap for progression across the Speedy Group
Additional Information
We may close this vacancy early if we receive a high number of applications — early submission is recommended. Some roles may require DBS, credit or security checks. Speedy is a proud equal opportunities employer, welcoming applicants from all backgrounds, identities and experiences. Proof of right to work in the UK is required before employment.
Hire Desk Controller in Stone employer: Speedy Hire
Contact Detail:
Speedy Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Controller in Stone
✨Tip Number 1
Get to know the company! Research Speedy Hire and understand their values, services, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Hire Desk Controller, you'll need to manage customer enquiries with warmth and professionalism. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining Speedy Hire and ready to jump into the hire process.
We think you need these skills to ace Hire Desk Controller in Stone
Some tips for your application 🫡
Show Your Communication Skills: As a Hire Desk Controller, communication is key! Make sure your written application reflects your ability to convey information clearly and professionally. Use friendly language that shows you’re approachable and ready to help.
Highlight Your Organisational Skills: We love a well-organised application! Showcase your organisational skills by structuring your CV and cover letter neatly. Use bullet points for easy reading and make sure to include relevant experiences that demonstrate your ability to manage multiple tasks.
Tailor Your Application: Don’t just send the same application everywhere! Tailor your CV and cover letter to match the job description. Mention specific skills and experiences that relate to the Hire Desk Controller role, showing us why you’re the perfect fit.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our company!
How to prepare for a job interview at Speedy Hire
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Hire Desk Controller. Familiarise yourself with the hire process and think about how your skills can contribute to customer satisfaction and teamwork.
✨Showcase Your Communication Skills
Since this role is all about communication, prepare examples that highlight your ability to manage customer enquiries and build relationships. Practice articulating your thoughts clearly and confidently, as this will be key during the interview.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise effectively. Think of specific instances where your organisational skills made a difference in your previous roles, especially in fast-paced environments.
✨Emphasise Your Team Spirit
Speedy values teamwork, so come prepared with examples of how you've collaborated with others in the past. Highlight your flexibility and willingness to support your colleagues, as this will resonate well with the interviewers.