People Services Administrator in St Helens

Haydock | Hybrid Working – 2 days in the office Monday to Friday | 37.5 hours per week | SWLB Flexible working options are available, including amended hours and job share opportunities.

About The Role

We have an exciting opportunity for a friendly, organised and customer-focused People Services Administrator to join our People Team. This role plays an important part in delivering a positive colleague experience across the business by providing professional, accurate and responsive People administration support. Working within our Shared Services function, you’ll support colleagues and managers across a variety of People processes, helping to ensure every interaction is handled with care, professionalism and efficiency. Based in a hybrid working environment, you’ll spend two days a week at our Haydock office, working closely with the wider People team in a collaborative and supportive setting.

What you’ll be doing

As a People Services Administrator, no two days are the same. You’ll support the full colleague lifecycle and help deliver a smooth and welcoming experience for colleagues across the business.

Your Responsibilities Will Include:

• Maintaining and updating employee records and People systems with a high level of accuracy
• Responding to colleague queries via phone and email in a professional and supportive manner
• Processing colleague lifecycle changes including new starters, leavers and contract amendments
• Supporting recruitment activity including interview coordination and candidate communication
• Coordinating onboarding and induction processes to ensure a positive new starter experience
• Preparing People documentation including contracts, offer letters and employment-related correspondence
• Supporting payroll and reward administration processes with accurate colleague data
• Identifying and correcting data quality issues to maintain reliable records
• Supporting colleague engagement initiatives and wider People team activities
• Acting as a first point of contact for People systems and administration queries
• Maintaining confidentiality and ensuring compliance with employment legislation and internal policies

Essential Experience And Skills Include:

• Previous experience working within a HR Shared Services or People Administration environment
• A strong customer service mindset with a passion for delivering a positive colleague experience
• Excellent written and verbal communication skills
• Strong organisational skills with the ability to manage multiple priorities
• High attention to detail and commitment to data accuracy
• Experience handling confidential and sensitive information professionally
• Strong Microsoft Excel skills, including data entry, formulas and lookups
• Good working knowledge of Microsoft Office including Word and Outlook
• Experience using People systems and databases
• Strong problem-solving and administrative skills

What we offer:

• 26 days holiday (plus bank holidays)
• Life assurance
• Pension scheme
• 95% discount across the Speedy brand
• Training, development and career progression opportunities
• Voluntary Health Cash Plan
• My Staff Shop discounts across major retailers and suppliers
• Green Commute Initiative – cycle to work scheme
• PAM Employee Assistance Programme (EAP) offering free and confidential support

Speedy is proud to be an equal opportunities employer. We value diversity and are committed to creating an inclusive environment where everyone feels supported, respected and able to thrive.