At a Glance
- Tasks: Be the first point of contact for customers, resolving queries and ensuring satisfaction.
- Company: Join Speedy, the UK's leading hire provider with a focus on people and inclusion.
- Benefits: Enjoy 26 days holiday, discounts, flexible working, and career development opportunities.
- Other info: Dynamic team culture with a commitment to wellbeing and work-life balance.
- Why this job: Make a real impact by delivering outstanding customer service and building lasting relationships.
- Qualifications: Strong communication skills, problem-solving abilities, and experience with Microsoft Office.
The predicted salary is between 30000 - 40000 € per year.
Location: Haydock
Hours: FTC 6 Months 08:00 - 17:00 Monday to Friday
Department: CX Team
Speedy is the UK’s leading hire provider, offering the widest range of tools, specialist equipment, plant, and support services – everything for every job. We are looking for a Customer Service Coordinator to join our dedicated team. If you’re a natural communicator with a problem‑solving mindset and a genuine passion for delivering outstanding customer service, we want to hear from you.
About the Role
As a Customer Service Coordinator, you’ll be the first point of contact for our customers—whether they need support, have a query, or aren't satisfied with a service. Your calm, empathetic nature and clear communication will ensure every customer walks away with confidence in Speedy. You’ll engage with internal teams and depots across the business to resolve customer concerns and keep things moving efficiently. You'll help us build long‑term customer relationships by going above and beyond in every interaction.
Key Responsibilities
- Deliver exceptional customer service to new and existing customers and internal colleagues.
- Handle incoming enquiries and complaints with professionalism and care.
- Quickly build rapport with customers, listen actively, and identify the root cause of issues.
- Communicate with Speedy depots and the wider business to resolve customer requests.
- Identify opportunities to improve customer satisfaction and enhance service delivery.
- Promote process improvements and share best practice across the team.
- Champion a positive team culture and contribute to a collaborative working environment.
What We’re Looking For
- Excellent listening skills and genuine empathy.
- Strong problem‑solving and troubleshooting abilities.
- A clear, professional telephone manner.
- Resilience, patience, and a proactive attitude.
- Confident written and verbal communication skills.
- Ability to work to targets and meet deadlines.
- Adaptability to change in a fast‑paced environment.
- A high level of accuracy, integrity, and attention to detail.
- Experience with Microsoft Office (Excel, Outlook, Word); knowledge of Dynamics is a plus.
- Understanding and support for Speedy's ESG Strategy – Decade to Deliver.
What We Offer
- 26 days holiday plus bank holidays.
- Life assurance.
- Pension scheme.
- Canteen facilities.
- 95% discount across the Speedy brand.
- Opportunities for training, development, and career progression.
- Voluntary health cash plan.
- My Staff Shop – exclusive discounts with a wide range of suppliers.
- Green Commute Initiative – cycle to work scheme.
- Vita – Employee Assistance Programme (EAP) for wellbeing, legal, financial, and personal support.
- A leading Work‑Life Balance initiative, including flexible and hybrid working options such as flexible start/finish times, term‑time hours, shorter days, and job shares.
- Career Line of Sight – a structured path for growth within the Speedy Group.
Why Speedy?
Speedy is committed to putting People First. We foster a culture of inclusion, wellbeing, and opportunity. Our goal is to support you in delivering your best work while maintaining a healthy balance in and outside of the workplace.
Please Note
Some roles may require a DBS, credit, or security clearance check. Speedy reserves the right to close applications early if a high volume is received, so early application is advised. All roles require proof of the right to work in the UK at the time employment begins.
We’re proud to be an equal opportunity employer. We welcome applications from all backgrounds, regardless of ethnicity, religion, sexual orientation, gender identity, family or parental status, nationality, veteran status, neurodiversity or disability.
Ready to Make a Difference? Apply now to join our Customer Service team and be part of the trusted name behind thousands of successful projects.
Customer Service Co-Ordinator in St Helens employer: Speedy Hire
At Speedy, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and development. As a Customer Service Coordinator in Haydock, you'll enjoy a range of benefits including 26 days of holiday, a generous discount across our brand, and opportunities for career progression within a company that values your contributions and fosters a collaborative environment. Join us to be part of a team that champions customer satisfaction while maintaining a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Co-Ordinator in St Helens
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Speedy. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Coordinator, you'll need to be a pro at listening and responding. Try role-playing with a friend or family member to get comfortable with handling different customer scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive one. This will demonstrate your ability to handle customer complaints effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the Speedy team. Let’s get you that interview!
We think you need these skills to ace Customer Service Co-Ordinator in St Helens
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering outstanding customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past – we love to see that!
Be Clear and Concise:Make sure your application is easy to read and straight to the point. Use clear language and avoid jargon. We appreciate a well-structured application that highlights your skills and experiences relevant to the role.
Tailor Your Application:Take the time to customise your application for the Customer Service Coordinator position. Highlight your problem-solving abilities and communication skills, as these are key to the role. Show us why you’re the perfect fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our team at Speedy!
How to prepare for a job interview at Speedy Hire
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what makes for great service and be ready to share examples from your past experiences. This will show that you’re not just a good communicator, but also someone who genuinely cares about customer satisfaction.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. When asked questions, take a moment to reflect before responding. This shows that you value the interviewer’s input and are capable of understanding customer concerns deeply.
✨Showcase Problem-Solving Skills
Prepare to discuss specific instances where you’ve successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your problem-solving mindset and ability to handle challenges effectively.
✨Familiarise Yourself with Speedy’s Values
Research Speedy’s culture and values, especially their commitment to putting people first. Be ready to discuss how your personal values align with theirs and how you can contribute to a positive team culture. This will demonstrate your genuine interest in the company and its mission.
