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- Tasks: Coordinate the hire process, ensuring customer satisfaction from order to delivery.
- Company: Speedy, the UK's leading hire provider with a wide range of tools and equipment.
- Benefits: 26 days holiday, competitive salary, and opportunities for personal development.
- Other info: Fast-paced environment with a commitment to learning and growth.
- Why this job: Join a dynamic team and build relationships while making a real impact on customer service.
- Qualifications: Strong organisational and communication skills, driving license, and relevant experience.
The predicted salary is between 30000 - 40000 £ per year.
Speedy are the UKs leading hire provider with the widest range of tools, specialist hire equipment, plant and support services everything for every job!
Location - Wellington
Working Hours - Mon - Fri, 07:30 - 17:00 - 45 hours per week
Based in the depot, the Hire Controller is a vital part of operations on the front line of sales and customer service. Relationship building is the key to success, as the Hire Controller coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that they’re satisfied with our service.
On a day-to-day basis, you can expect to be desk-based, working directly with the other departments, liaising regularly with stock teams, drivers and engineers to ensure minimal delay in fulfilling the needs of the customer with readily available equipment and close contact.
For us to help you on your journey to success, here’s what you’ll need:
- Strong organisational skills
- Strong communication skills both verbally & written
- Adaptability
- Commitment to learn and develop
- Driving license
- Previous experience working within the hire industry or similar sales or operational role
- Ability to support your business unit/team to deliver our ESG Strategy Decade to Deliver
What we offer: 26 days holiday (plus...
Service and Performance Controller in Somerset employer: Speedy Hire
Contact Detail:
Speedy Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service and Performance Controller in Somerset
✨Tip Number 1
Network like a pro! Reach out to people in the hire industry or related fields. Use LinkedIn to connect with current employees at Speedy and ask for insights about the role. A friendly chat can sometimes lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and sales. Think about your past experiences and how they relate to the role of a Hire Controller. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've successfully managed multiple tasks or projects. This will demonstrate that you’re ready to handle the fast-paced environment at Speedy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Speedy team. Let’s get you on board!
We think you need these skills to ace Service and Performance Controller in Somerset
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Hire Controller role. Highlight your organisational and communication skills, and any relevant experience in the hire industry or similar roles. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with what we’re looking for. Don’t forget to mention your commitment to learning and development!
Showcase Your Adaptability: In your application, give examples of how you've adapted to challenges in previous roles. We love candidates who can think on their feet and adjust to changing circumstances, especially in a fast-paced environment like ours.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Speedy Hire
✨Know Your Stuff
Before the interview, make sure you understand Speedy's services and how they operate. Familiarise yourself with the hire process and think about how your previous experience aligns with their needs. This will show that you're genuinely interested and prepared.
✨Show Off Your Communication Skills
As a Hire Controller, communication is key. During the interview, practice clear and concise responses. Use examples from your past roles to demonstrate how you've effectively communicated with teams or customers to resolve issues or improve service.
✨Be Ready to Adapt
Speedy values adaptability, so be prepared to discuss times when you've had to adjust to changing circumstances. Think of specific examples where you successfully navigated challenges in a fast-paced environment, especially in sales or operations.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, how they measure success in the role, or what the biggest challenges are. This shows your enthusiasm and helps you gauge if the company is the right fit for you.