At a Glance
- Tasks: Provide top-notch IT support and resolve customer queries with a friendly approach.
- Company: Join Speedy, the UK's leading hire provider with a commitment to innovation and training.
- Benefits: Enjoy 26 days holiday, life assurance, pension scheme, and discounts across the Speedy brand.
- Other info: Flexible working arrangements and clear career progression opportunities await you.
- Why this job: Be part of a dynamic team that values your growth and work-life balance.
- Qualifications: Customer service experience; IT support knowledge is a plus.
The predicted salary is between 24000 - 28000 £ per year.
Speedy are the UKs leading hire provider with the widest range of tools, specialist hire equipment, plant and support services. An opportunity has arisen to join our IT Service Desk team. This team provides a single point of contact for our Group for all IT issues to be resolved. Since Speedy was established in 1977, we have grown into the UKs leading hire business. Our people are the heart of our business and it is their commitment and professionalism that makes us the biggest and the best in the industry.
We deal with thousands of customers every year providing them with a first class service and helping ensure they can successfully deliver their projects. Behind the scenes, we work to ensure we constantly meet and exceed their expectations and that's where you come in.
- Answering the phone in a professional manner
- Log each and every call received with sufficient information
- Taking ownership of the call to ensure a satisfactory outcome
- Escalating calls when necessary
- Communicating with internal teams and external support resources
- Working to the needs of the Business to ensure successful support of IT Systems
- Ability to support your business unit/team to deliver our ESG Strategy Decade to Deliver
The ideal candidate will have experience of providing customer service and dealing professionally with individuals. An interest or experience in IT support would be an advantage.
What we offer:
- 26 days holiday (plus bank holidays)
- Life assurance
- Pension Scheme
- Canteen facilities
- 95% discount across the Speedy brand
- Opportunities for training, development and career progression
- Voluntary Health Cash Plan
- My Staff Shop: discounts and offers for shopping etc. across many suppliers
- Green Commute Initiative: Work scheme for cycling
- PAM Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management
Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities.
Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.
Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.
All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.
Service Desk Agent employer: Speedy Hire
At Speedy, we pride ourselves on being the UK's leading hire provider, offering a dynamic work environment where our employees are truly valued. With a strong commitment to training and development, we provide numerous opportunities for career progression alongside a comprehensive benefits package, including generous holiday allowances and flexible working arrangements. Our inclusive culture fosters diversity and well-being, ensuring that every team member can thrive while contributing to our mission of delivering exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Speedy. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! As a Service Desk Agent, you'll be answering calls all day. Try role-playing with a friend or family member to get comfortable with handling different types of customer queries. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to share examples of how you've tackled challenges in previous roles. Highlighting your ability to take ownership of issues and find solutions will make you stand out as a candidate.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it shows you're proactive and keen to be part of the Speedy family. Don't wait too long; get your application in ASAP!
We think you need these skills to ace Service Desk Agent
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences align with what we’re looking for.
Tailor Your Application:Make sure to customise your application to fit the Service Desk Agent role. Highlight any relevant customer service experience and IT support skills that match the job description. This shows us you’ve done your homework and are genuinely interested!
Keep It Clear and Concise:We appreciate a straightforward approach. Keep your application clear and to the point, focusing on your key achievements and skills. Avoid jargon unless it’s relevant, and make sure it’s easy for us to read.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Speedy Hire
✨Know Your Stuff
Familiarise yourself with Speedy's services and the role of a Service Desk Agent. Understand the common IT issues that customers might face and think about how you would handle them. This will show your genuine interest in the position and help you answer questions more confidently.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This is crucial for a role that involves customer service. Respond thoughtfully and ask clarifying questions if needed. It demonstrates your communication skills and ability to engage effectively with others.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Highlight situations where you resolved issues or went above and beyond for a customer. This will illustrate your capability to take ownership of calls and ensure satisfactory outcomes.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how Speedy measures success in the Service Desk team. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
