At a Glance
- Tasks: Coordinate the hire process, ensuring customer satisfaction and smooth operations.
- Company: Speedy, the UK's leading hire provider with a diverse range of tools and equipment.
- Benefits: 26 days holiday, life assurance, pension scheme, and 95% discount across Speedy brand.
- Other info: Flexible working arrangements and excellent career progression opportunities available.
- Why this job: Join a dynamic team and build relationships while making a real impact in customer service.
- Qualifications: Strong organisational and communication skills; previous hire industry experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Speedy are the UKs leading hire provider with the widest range of tools, specialist hire equipment, plant and support services everything for every job!
Location - Camborne
Working Hours - Mon - Fri, 07:30 - 17:00 - 42 hours per week
Based in the depot, the Hire Controller is a vital part of operations on the front line of sales and customer service. Relationship building is the key to success, as the Hire Controller coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that they’re satisfied with our service.
On a day-to-day basis, you can expect to be desk-based, working directly with the other departments, liaising regularly with stock teams, drivers and engineers to ensure minimal delay in fulfilling the needs of the customer with readily available equipment and close contact.
For us to help you on your journey to success, here’s what you’ll need:
- Strong organisational skills
- Strong communication skills both verbally & written
- Adaptability
- Commitment to learn and develop
- Driving license
- Previous experience working within the hire industry or similar sales or operational role
- Ability to support your business unit/team to deliver our ESG Strategy Decade to Deliver
What we offer:
- 26 days holiday (plus bank holidays)
- Life assurance
- Pension Scheme
- Canteen facilities
- 95% discount across the Speedy brand
- Opportunities for training, development and career progression
- Voluntary Health Cash Plan
- My Staff Shop: discounts and offers for shopping etc. across many suppliers
- Green Commute Initiative: Work scheme for cycling
- PAM Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management
Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities.
Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.
Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.
Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us.
All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.
Service Controller - Construction Plant in Redruth employer: Speedy Hire
At Speedy, we pride ourselves on being the UK's leading hire provider, offering a dynamic work environment in Camborne where our employees are at the heart of everything we do. With a strong focus on employee wellbeing, we provide generous benefits such as 26 days holiday, a comprehensive pension scheme, and opportunities for career progression, all while fostering a culture of inclusivity and support. Join us to be part of a team that values your growth and offers flexible working arrangements to help you achieve a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Service Controller - Construction Plant in Redruth
✨Tip Number 1
Get to know the company! Research Speedy and understand their values, especially around customer service and teamwork. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Speedy. Personal connections can make a huge difference!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and operational roles. Think about examples from your past experiences that highlight your organisational skills and adaptability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Speedy. Don’t wait too long; get your application in early to stand out!
We think you need these skills to ace Service Controller - Construction Plant in Redruth
Some tips for your application 🫡
Show Off Your Organisational Skills:As a Hire Controller, you'll need to juggle multiple tasks. Make sure your application highlights any experience you have in managing orders or coordinating teams. We want to see how you keep everything running smoothly!
Communicate Clearly:Strong communication is key in this role. Use your written application to demonstrate your ability to convey information effectively. Whether it's through your cover letter or CV, make sure your writing is clear and concise.
Tailor Your Application:Don’t just send the same application everywhere! Tailor your CV and cover letter to reflect the specific skills and experiences that match the Hire Controller role. We love seeing candidates who take the time to connect their background with what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining the Speedy team!
How to prepare for a job interview at Speedy Hire
✨Know Your Stuff
Before the interview, make sure you understand the role of a Hire Controller and the specifics of the construction plant hire industry. Familiarise yourself with Speedy's services and how they stand out in the market. This will help you answer questions confidently and show your genuine interest.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively communicated in previous jobs. Think about times when you had to liaise with different teams or resolve customer issues. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Your Organisational Skills
As a Hire Controller, you'll need to juggle multiple tasks. Be ready to discuss how you prioritise your workload and manage time effectively. You could even bring a brief example of a project where your organisational skills made a difference, showing that you can handle the demands of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm and helps you gauge if Speedy is the right fit for you. Consider asking about team dynamics, training opportunities, or how they measure success in the Hire Controller role. It’s a great way to leave a lasting impression!
