At a Glance
- Tasks: Coordinate the hire process, ensuring customer satisfaction from order to delivery.
- Company: Join Speedy, a leader in customer-focused operations with a commitment to wellbeing.
- Benefits: Enjoy 26 days holiday, discounts, and flexible working arrangements.
- Other info: Opportunities for training, development, and career progression await you!
- Why this job: Be part of a dynamic team that values your growth and work-life balance.
- Qualifications: Strong organisational and communication skills; previous hire industry experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Location: Poole
Working Hours: Mon – Fri, 07:30 – 17:00 (42 hours per week)
Roles & Responsibilities
Based in the depot, the Hire Controller is a vital part of operations on the front line of sales and customer service. The role involves coordinating the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and they are satisfied with our service. On a day‑to‑day basis, the hire controller will be desk‑based, working directly with the other departments, liaising regularly with stock teams, drivers and engineers to ensure minimal delay in fulfilling the needs of the customer with readily available equipment and close contact.
What you’ll need
- Strong organisational skills
- Strong communication skills both verbally & written
- Adaptability
- Commitment to learn and develop
- Driving licence
- Previous experience working within the hire industry or a similar sales or operational role
- Ability to support the business unit/team to deliver our ESG Strategy – Decade to Deliver.
What We Offer
- 26 days holiday (plus bank holidays)
- Life assurance
- Pension scheme
- Canteen facilities
- 95 % discount across the Speedy brand
- Opportunities for training, development and career progression
- Voluntary health cash plan
- My Staff Shop: discounts and offers for shopping across many suppliers
- Green Commute Initiative: work scheme for cycling
- PAM – Employee Assistance Program (EAP): free and confidential support and counselling to help with wellbeing, divorce, legal and financial matters
Additional Information
Speedy operates an industry‑leading Work‑Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns. Flexible working arrangements are available, including hybrid, flexible start/finish times, shorter days, term‑time hours and job share opportunities. Speedy offers a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.
Equal Opportunity
The Speedy Group is an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.
Depot Hire Controller | Customer‑Focused Operations in Poole employer: Speedy Hire
At Speedy, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee wellbeing and development. Located in Poole, our Depot Hire Controller role provides a dynamic environment with opportunities for career progression, flexible working arrangements, and a comprehensive benefits package including generous holiday, life assurance, and discounts across the Speedy brand. Join us to be part of a team that values your contributions and supports your growth while delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Depot Hire Controller | Customer‑Focused Operations in Poole
✨Tip Number 1
Get to know the company! Research Speedy and understand their values, especially their commitment to customer service and ESG strategy. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since the Hire Controller role is all about liaising with different teams, make sure you can clearly express your thoughts and ideas. Try mock interviews with friends or use online platforms to get feedback.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've successfully managed multiple tasks or projects. This will demonstrate your ability to handle the fast-paced environment of the depot.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at Speedy.
We think you need these skills to ace Depot Hire Controller | Customer‑Focused Operations in Poole
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Hire Controller role. Highlight your organisational skills and any relevant experience in the hire industry or customer service. We want to see how you can fit into our team!
Show Off Your Communication Skills:Since strong communication is key for this role, use clear and concise language in your application. We love seeing candidates who can express themselves well both verbally and in writing, so don’t hold back!
Demonstrate Your Adaptability:In your application, share examples of how you've adapted to changes in previous roles. This shows us that you're ready to tackle the dynamic environment at our depot and can handle whatever comes your way.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Speedy Hire
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Hire Controller role. Familiarise yourself with the responsibilities, especially around customer service and coordination. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since strong organisational skills are key for this role, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised tasks and ensured customer satisfaction, as this will resonate well with the interviewers.
✨Communicate Clearly and Confidently
Effective communication is crucial for a Hire Controller. Practice articulating your thoughts clearly and confidently. You might want to rehearse common interview questions with a friend or in front of a mirror to refine your delivery and ensure you come across as approachable and professional.
✨Demonstrate Your Adaptability
In a fast-paced environment like this, adaptability is essential. Think of instances where you've had to adjust quickly to changes or unexpected challenges. Sharing these experiences will highlight your ability to thrive in dynamic situations, which is exactly what they’re looking for.
