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For Companies At a Glance
- Tasks: Help customers resolve queries and build strong relationships with a smile.
- Company: Join Speedy Hire, the UK's leading hire provider with a supportive culture.
- Benefits: 26 days holiday, flexible hours, training, and career progression opportunities.
- Why this job: Make a real impact by solving problems and supporting customer satisfaction.
- Qualifications: Passion for customer service and ability to multitask in a team environment.
- Other info: Enjoy a dynamic workplace with a commitment to work-life balance.
The predicted salary is between 28800 - 42000 £ per year.
Join to apply for the Resolution Coordinator role at Speedy Hire.
Location: Haydock
Hours: 37.5 hours Monday to Friday
At Speedy, we pride ourselves on being the UK’s leading hire provider, offering the widest range of tools, specialist equipment, plant and support services for every job. Our people are what sets us apart; we work together, support one another and put our customers at the heart of everything we do. We are now looking for a friendly, proactive and customer‑focused Resolution Coordinator to join our team in Haydock. If you enjoy helping customers, building relationships and solving problems with a smile, this could be the perfect opportunity for you.
About The Role
As a Dispute Resolution Coordinator, you’ll take ownership of customer queries from start to finish, working closely with colleagues across the Speedy network to ensure each case is handled efficiently, professionally and with excellent service.
Your Day Will Include
- Communicating with customers via phone and email, building strong rapport and trust.
- Taking full ownership of customer disputes and seeing them through to resolution.
- Collaborating with internal teams to gather information and ensure seamless service.
- Using your initiative and problem‑solving skills to make confident decisions.
- Identifying opportunities to support business growth.
- Playing an active part in delivering our ESG Strategy Decade to Deliver.
What You’ll Need
- A genuine passion for customer service and relationship building.
- Ability to juggle multiple tasks while staying calm and organised.
- A collaborative approach and willingness to contribute to a positive team culture.
- Confidence to use your initiative and make decisions.
- Drive to spot opportunities that add value.
How We Support You
We want you to feel confident, supported and ready to succeed. That’s why we provide:
- Full on‑the‑job training.
- Dedicated product and systems training teams.
- Ongoing development programmes tailored to your needs.
- Clear routes for progression – we are proud champions of internal promotion.
Our Commitment to WorkLife Balance
Speedy is proud to lead the industry with our Work Life Balance initiative. We’re passionate about colleague wellbeing and creating healthy working patterns that support life inside and outside of work. We offer a range of flexible options. Talk to us about:
- Flexible start/finish times
- Shorter working days
- Term‑time hours
- Job sharing
- Hybrid arrangements (role dependent)
What We Offer
- 26 days holiday + bank holidays
- Life assurance
- Company pension scheme
- Canteen facilities
- 95% discount across the Speedy brand
- Training, development and career progression opportunities
- Voluntary Health Cash Plan
- My Staff Shop retail & lifestyle discounts
- Green Commute Initiative cycle‑to‑work scheme
- PAM Employee Assistance Programme – confidential wellbeing, legal and financial support
- Career Line of Sight – your clear route to growth within Speedy
Additional Information
We may close this vacancy early if we receive high application volumes, so early application is encouraged. Some roles may require DBS, credit or security checks. Speedy is an equal opportunities employer, proud to champion diversity and inclusion in all forms. Proof of right to work in the UK is required before employment begins.
Resolution Coordinator in Newton-le-Willows employer: Speedy Hire
Contact Detail:
Speedy Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resolution Coordinator in Newton-le-Willows
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Speedy Hire. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Resolution Coordinator, you'll be chatting with customers all day. Try role-playing common customer scenarios with a friend or family member. This will help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues or built strong relationships. Be ready to share these stories during your interview to demonstrate how you can add value to the Speedy team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Resolution Coordinator in Newton-le-Willows
Some tips for your application 🫡
Show Your Customer Service Passion: Make sure to highlight your genuine passion for customer service in your application. We want to see how you’ve gone above and beyond to help customers in the past, so share those stories!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Resolution Coordinator role. Mention specific skills and experiences that align with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and concise. We appreciate straightforward communication, so make sure your points are easy to understand and get straight to the heart of your experience.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Speedy Hire
✨Know the Company Inside Out
Before your interview, take some time to research Speedy Hire. Understand their values, services, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Resolution Coordinator, customer service is key. Prepare examples from your past experiences where you've successfully resolved disputes or built strong relationships with customers. Be ready to discuss how you handle difficult situations with a smile!
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've used your initiative to solve problems. Speedy values proactive team members, so be prepared to share how you approach challenges and make confident decisions that lead to positive outcomes.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask your interviewer. This could be about the team culture, training opportunities, or how they measure success in the Resolution Coordinator role. It shows you're engaged and thinking about your future with the company.
