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- Tasks: Be the friendly voice for customers, solving queries and ensuring satisfaction.
- Company: Join Speedy, the UK's leading hire provider with a people-first culture.
- Benefits: Enjoy 26 days holiday, discounts, and flexible working options.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Location: Haydock
Hours: FTC 6 Months 08:00 - 17:00 Monday to Friday
Department: CX Team
Speedy is the UK’s leading hire provider, offering the widest range of tools, specialist equipment, plant, and support services everything for every job. We are looking for a Customer Service Coordinator to join our dedicated team. If you’re a natural communicator with a problem-solving mindset and a genuine passion for delivering outstanding customer service, we want to hear from you.
About the Role
As a Customer Service Coordinator, you’ll be the first point of contact for our customers whether they need support, have a query, or aren’t satisfied with a service. Your calm, empathetic nature and clear communication will ensure every customer walks away with confidence in Speedy. You’ll engage with internal teams and depots across the business to resolve customer concerns and keep things moving efficiently. You’ll help us build long-term customer relationships by going above and beyond in every interaction.
Key Responsibilities
- Deliver exceptional customer service to new and existing customers and internal colleagues
- Handle incoming enquiries and complaints with professionalism and care
- Quickly build rapport with customers, listen actively, and identify the root cause of issues
- Communicate with Speedy depots and the wider business to resolve customer requests
- Identify opportunities to improve customer satisfaction and enhance service delivery
- Promote process improvements and share best practice across the team
- Champion a positive team culture and contribute to a collaborative working environment
What We’re Looking For
- Excellent listening skills and genuine empathy
- Strong problem-solving and troubleshooting abilities
- A clear, professional telephone manner
- Resilience, patience, and a proactive attitude
- Confident written and verbal communication skills
- Ability to work to targets and meet deadlines
- Adaptability to change in a fast-paced environment
- A high level of accuracy, integrity, and attention to detail
- Experience with Microsoft Office (Excel, Outlook, Word); knowledge of Dynamics is a plus
- Understanding and support for Speedy’s ESG Strategy Decade to Deliver
What We Offer
- 26 days holiday plus bank holidays
- Life assurance
- Pension scheme
- Canteen facilities
- 95% discount across the Speedy brand
- Opportunities for training, development, and career progression
- Voluntary health cash plan
- My Staff Shop exclusive discounts with a wide range of suppliers
- Green Commute Initiative cycle to work scheme
- Vita Employee Assistance Programme (EAP) for wellbeing, legal, financial, and personal support
- A leading Work-Life Balance initiative, including flexible and hybrid working options such as flexible start/finish times, term-time hours, shorter days, and job shares
- Career Line of Sight a structured path for growth within the Speedy Group
Why Speedy?
Speedy is committed to putting People First. We foster a culture of inclusion, wellbeing, and opportunity. Our goal is to support you in delivering your best work while maintaining a healthy balance in and outside of the workplace.
Please note: Some roles may require a DBS, credit, or security clearance check. Speedy reserves the right to close applications early if a high volume is received, so early application is advised. All roles require proof of the right to work in the UK at the time employment begins. We’re proud to be an equal opportunity employer. We welcome applications from all backgrounds, regardless of ethnicity, religion, sexual orientation, gender identity, family or parental status, nationality, veteran status, neurodiversity or disability.
Ready to Make a Difference? Apply now to join our Customer Service team and be part of the trusted name behind thousands of successful projects.
Customer Service Co-Ordinator in Newton-le-Willows employer: Speedy Hire
Contact Detail:
Speedy Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co-Ordinator in Newton-le-Willows
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Speedy and its values. This will help you connect your skills and experiences to what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Coordinator, clear communication is key. Try role-playing common customer scenarios with a friend to boost your confidence and refine your problem-solving approach.
✨Tip Number 3
Show off your empathy! During interviews, share examples of how you’ve handled difficult customer situations in the past. Highlighting your calm and empathetic nature will resonate well with Speedy’s focus on outstanding customer service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and reinforce your enthusiasm for the role.
We think you need these skills to ace Customer Service Co-Ordinator in Newton-le-Willows
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering outstanding customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past – we love to see that genuine passion!
Tailor Your Application: Make sure to customise your application to reflect the skills and experiences mentioned in the job description. Highlight your excellent listening skills and problem-solving abilities, as these are key for the Customer Service Coordinator role.
Keep It Clear and Professional: Your written communication should be clear and professional. Use a friendly tone, but ensure your grammar and spelling are spot on. Remember, this is your chance to make a great first impression, so take your time to polish it up!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen and ready to join our team at Speedy!
How to prepare for a job interview at Speedy Hire
✨Know the Company Inside Out
Before your interview, take some time to research Speedy and its services. Understand their commitment to customer service and their ESG strategy. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Service Coordinator, clear communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few examples of how you've successfully resolved customer issues in the past to demonstrate your skills.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled challenges or complaints. Be ready to discuss your thought process and how you arrived at a solution. This will highlight your proactive attitude and resilience, which are crucial for this role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow within the company.