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- Tasks: Shape training and support for colleagues to enhance customer service excellence.
- Company: Speedy, the UK's leading hire provider with a diverse range of tools and services.
- Benefits: 26 days holiday, life assurance, pension scheme, and 95% discount across Speedy brand.
- Why this job: Make a real impact on customer experience and colleague development.
- Qualifications: Experience in Learning & Development or Customer Experience, with strong analytical skills.
- Other info: Flexible working arrangements and excellent career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Speedy are the UKs leading hire provider with the widest range of tools, specialist hire equipment, plant and support services - everything for every job!
We are looking for someone to join our Customer Experience team to help shape how we train and support our colleagues, ensuring they consistently deliver excellent service to our customers. In this role, you will review how our colleagues interact with customers across different channels and turn what you see into clear, useful feedback. You will work with internal teams, training providers, and mystery shop partners to make sure training is effective and focused on real customer needs. You will also track performance, identify areas for improvement, and feed insights back to management to help the business improve the customer experience.
We are looking for individuals who have:
- Experience in Learning & Development, Quality Assurance, Customer Experience, or a similar role
- The ability to analyse information and turn it into clear, actionable feedback
- Are passionate about helping people develop and delivering excellent customer service
- Feel comfortable working with colleagues and stakeholders at all levels
This is a great opportunity to make a real impact on both our customers and our colleagues.
What we offer:
- 26 days holiday (plus bank holidays)
- Life assurance
- Pension Scheme
- Canteen facilities
- 95% discount across the Speedy brand
- Opportunities for training, development and career progression
- Voluntary Health Cash Plan
- My Staff Shop: discounts and offers for shopping etc. across many suppliers
- Green Commute Initiative: Work scheme for cycling
- PAM Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management
Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities.
Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.
Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.
Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us.
All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.
Customer Experience Quality & Insights Coordinator in Newton-le-Willows employer: Speedy Hire
Contact Detail:
Speedy Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Quality & Insights Coordinator in Newton-le-Willows
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Speedy on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer experience and quality assurance. We recommend using the STAR method to structure your answers – it helps you showcase your skills effectively!
✨Tip Number 3
Show your passion for customer service during the interview. Share specific examples of how you've helped improve customer experiences in the past. This will demonstrate that you're not just qualified, but genuinely care about making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Speedy team!
We think you need these skills to ace Customer Experience Quality & Insights Coordinator in Newton-le-Willows
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Quality & Insights Coordinator role. Highlight your experience in Learning & Development or Quality Assurance, and show us how your skills align with what we're looking for!
Show Your Passion: We want to see your enthusiasm for helping people develop and delivering excellent customer service. Share examples of how you've made a positive impact in previous roles, and let your passion shine through in your application!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and achievements, making it easy for us to see how you can contribute to our team.
Apply Early!: Don’t wait until the last minute to submit your application. We might close the vacancy earlier if we get a lot of applications, so get your application in as soon as you can through our website to ensure you're considered!
How to prepare for a job interview at Speedy Hire
✨Know Your Customer Experience Stuff
Make sure you brush up on the latest trends in customer experience and quality assurance. Familiarise yourself with Speedy's approach to customer service and think about how your past experiences align with their values. This will show that you're genuinely interested in the role and understand what it takes to deliver excellent service.
✨Prepare Actionable Feedback Examples
Since the role involves turning observations into clear feedback, come prepared with specific examples from your previous roles. Think of situations where you identified areas for improvement and how you communicated those insights effectively. This will demonstrate your analytical skills and ability to drive change.
✨Show Your Passion for Development
Speedy is looking for someone who is passionate about helping others develop. Be ready to discuss how you've supported colleagues or teams in the past. Share any training initiatives you've been involved in and how they positively impacted customer service. This will highlight your commitment to growth and development.
✨Engage with Stakeholders
Since you'll be working with various internal teams and stakeholders, think about how you can showcase your collaboration skills. Prepare to discuss how you've successfully worked with different departments in the past and how you plan to build relationships at Speedy. This will show that you're a team player who can navigate diverse work environments.
