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- Tasks: Lead a team of 140 to deliver exceptional customer service and drive business success.
- Company: A top hire provider in the UK with a focus on growth and employee well-being.
- Benefits: Comprehensive benefits package supporting your well-being and career development.
- Why this job: Shape the customer experience and make a real impact in a dynamic environment.
- Qualifications: Senior leadership experience in a high-volume contact centre is essential.
The predicted salary is between 48000 - 72000 £ per year.
A leading hire provider in the UK is seeking an experienced Head of Customer Contact Centre to manage day-to-day and strategic operations. This senior role, based in Newton-le-Willows, involves leading a dedicated team of 140 individuals to ensure exceptional service delivery and drive commercial outcomes.
Ideal candidates should possess senior leadership experience in a high-volume contact center and a strong focus on customer relations and team development. A comprehensive benefits package is offered, supporting employee well-being and growth.
Customer Contact Centre Leader — Shape Experience & Growth in Newton-le-Willows employer: Speedy Hire
Contact Detail:
Speedy Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Centre Leader — Shape Experience & Growth in Newton-le-Willows
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase why you’re the ideal fit for the Customer Contact Centre Leader role.
✨Tip Number 3
Practice your leadership stories! Be ready to share specific examples of how you've led teams and improved customer relations in high-pressure environments. This will demonstrate your capability to manage a large team effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Contact Centre Leader — Shape Experience & Growth in Newton-le-Willows
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the job description. Highlight your leadership experience in high-volume contact centres and any achievements in customer relations and team development.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Customer Contact Centre Leader role. Share specific examples of how you've driven exceptional service delivery and commercial outcomes in your previous roles.
Showcase Your Leadership Style: In your application, let us know about your leadership style and how you motivate and develop your team. We want to see how you can lead our dedicated team of 140 individuals to success!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Speedy Hire
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their values, mission, and recent developments in the customer service sector. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Customer Contact Centre Leader, you'll need to demonstrate your leadership experience. Prepare specific examples of how you've successfully managed teams in high-pressure environments. Highlight your strategies for team development and exceptional service delivery.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and customer relations expertise. Think of situations where you've had to resolve conflicts or improve service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask insightful questions about the company's future plans and how they measure success in the contact centre. This shows your enthusiasm for the role and helps you gauge if the company aligns with your career goals.
