At a Glance
- Tasks: Coordinate the hire process, ensuring customer satisfaction and smooth operations.
- Company: Join Speedy, the UK's leading hire provider with a focus on innovation and teamwork.
- Benefits: Enjoy 26 days holiday, flexible working, and discounts across the Speedy brand.
- Other info: Opportunities for training, development, and career progression in an inclusive environment.
- Why this job: Be part of a dynamic team that values your growth and work-life balance.
- Qualifications: Strong organisational and communication skills; previous hire industry experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job! Based in the depot, the Hire Desk Controller is a vital part of operations on the front line of sales and customer service. Relationship building is the key to success, as the Hire Controller coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that they’re satisfied with our service.
On a day‑to‑day basis, you can expect to be desk‑based, working directly with the other departments, liaising regularly with stock teams, drivers and engineers to ensure minimal delay in fulfilling the needs of the customer with readily available equipment and close contact.
For us to help you on your journey to success, here’s what you’ll need:
- Strong organisational skills
- Strong communication skills both verbally & written
- Adaptability
- Commitment to learn and develop
- Driving licence
- Previous experience working within the hire industry or similar sales or operational role
- Ability to support your business unit/team to deliver our ESG Strategy – Decade to Deliver.
What will we provide? We will provide everything you need to ensure you succeed in this role! We offer all on the job training and have dedicated product and system training teams available to support you. We are passionate about employee growth and offer tailored development programmes to suit individual needs. We pride ourselves on our ability to recognise and develop talent, which has allowed us to champion internal progression over the years.
Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities.
What We Offer:
- 26 days holiday (plus bank holidays)
- Life assurance
- Pension Scheme
- Canteen facilities
- 95% discount across the Speedy brand
- Opportunities for training, development and career progression
- Voluntary Health Cash Plan
- My Staff Shop: discounts and offers for shopping etc. across many suppliers
- Green Commute Initiative: Work scheme for cycling
- PAM – Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management
Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group. Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.
Please be aware that some roles within The Speedy Group UK & I may require a DBS, Credit or Security Clearance Check. The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and foster an inclusive environment for all people to do the best work of their lives with us. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.
Hybrid Hire Desk Controller - Customer Success & Ops in Newport employer: Speedy Hire
Speedy is an exceptional employer that prioritises employee growth and wellbeing, offering tailored development programmes and a strong commitment to work-life balance. With flexible working arrangements, generous holiday allowances, and a supportive work culture, Speedy ensures that every Hire Desk Controller can thrive in their role while building meaningful relationships with customers and colleagues alike. Join us to be part of a team that values diversity and champions internal progression, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Hire Desk Controller - Customer Success & Ops in Newport
✨Tip Number 1
Get to know the company inside out! Research Speedy’s values, services, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about relationship building, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Speedy team and ready to dive into the hire industry.
We think you need these skills to ace Hybrid Hire Desk Controller - Customer Success & Ops in Newport
Some tips for your application 🫡
Show Off Your Organisational Skills:In your application, make sure to highlight your organisational skills. We want to see how you manage tasks and keep everything running smoothly, especially since this role is all about coordinating the hire process!
Communicate Clearly:Since strong communication is key for us, ensure your written application is clear and concise. Use straightforward language and don’t shy away from showcasing your ability to convey information effectively.
Tailor Your Experience:If you've got experience in the hire industry or a similar role, make it front and centre! We love seeing how your background aligns with what we do, so don’t hold back on those relevant details.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you started on your journey with Speedy!
How to prepare for a job interview at Speedy Hire
✨Know Your Stuff
Before the interview, make sure you understand Speedy's services and how they operate. Familiarise yourself with the hire process and think about how your previous experience aligns with the role of a Hire Desk Controller. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a Hire Desk Controller, you'll need to communicate effectively with various teams. During the interview, practice clear and concise communication. Use examples from your past roles where you've successfully built relationships or resolved issues through effective dialogue. This will demonstrate your ability to thrive in a customer-focused environment.
✨Be Ready to Adapt
Speedy values adaptability, so be prepared to discuss times when you've had to adjust to changing circumstances. Think of specific examples where you’ve successfully navigated challenges or changes in your work environment. This will highlight your flexibility and commitment to meeting customer needs.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how Speedy supports employee growth. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
