At a Glance
- Tasks: Lead a team to ensure smooth hire desk operations and exceptional customer service.
- Company: Join Speedy, the UK's leading hire provider with a diverse range of tools and equipment.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Opportunity for growth in a dynamic company focused on operational excellence.
- Why this job: Make a real impact by driving team performance and enhancing customer experiences.
- Qualifications: Strong leadership skills and experience in managing teams in a fast-paced environment.
The predicted salary is between 30000 - 40000 € per year.
Location - East London
Working hours - Mon - Fri - 07:30 - 17:00
Speedy are the UKs leading hire provider with the widest range of tools, specialist hire equipment, plant and support services - everything for every job!
We are looking for a Hire Desk Manager to lead and develop a team of Hire Controllers, ensuring smooth day-to-day operations, exceptional customer service, and strong commercial performance. You will play a key role in meeting budgeted targets, improving efficiency, and monitoring KPIs to drive operational excellence.
What You Will Do:
- Provide strong leadership to Managers and direct employees, ensuring all aspects of performance and processes align with budgeted targets and expectations.
- Lead, mentor, and motivate your team to deliver outstanding customer service.
- Oversee the daily operations of the hire desk, ensuring a seamless process for our customers.
- Provide accurate reporting and information within agreed timeframes and deadlines for the General Manager.
- Achieve targets on reducing customer complaint levels and improving speed of resolution.
- Drive team performance, ensuring KPIs are met and service levels remain high.
- Build strong relationships with customers and internal stakeholders.
- Identify and implement process improvements to enhance service and efficiency.
- Support and contribute to our ESG initiatives.
Hire Desk Manager in London employer: Speedy Hire
At Speedy, we pride ourselves on being the UK's leading hire provider, offering a dynamic work environment in East London where innovation and teamwork thrive. As a Hire Desk Manager, you'll benefit from a supportive culture that prioritises employee development, with opportunities for growth and advancement while ensuring exceptional customer service and operational excellence. Join us to be part of a company that values your contributions and fosters a collaborative atmosphere, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on a Hire Desk Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how you can contribute to their goals, especially around customer service and operational excellence.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've motivated teams and improved processes in past roles. Use specific examples that highlight your ability to drive performance and meet targets.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Hire Desk Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Hire Desk Manager role. Highlight your leadership experience and any relevant achievements that align with the job description. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your past experiences have prepared you for this position. We love seeing genuine enthusiasm for the job!
Showcase Your Customer Service Skills:Since exceptional customer service is key for us, make sure to include examples of how you've gone above and beyond for customers in your application. We want to know how you can help us maintain our high standards!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Speedy!
How to prepare for a job interview at Speedy Hire
✨Know Your Stuff
Make sure you understand the role of a Hire Desk Manager inside out. Familiarise yourself with the key responsibilities, like leading a team and ensuring exceptional customer service. Research Speedy’s services and values so you can speak confidently about how you can contribute.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience. Think about times when you've motivated a team or improved performance. Be ready to discuss how you would lead and mentor your team to meet targets and enhance customer satisfaction.
✨Be Data-Driven
Since the role involves monitoring KPIs and reporting, brush up on your analytical skills. Be prepared to discuss how you’ve used data to drive decisions in previous roles. This will show that you can handle the operational excellence aspect of the job.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask questions about their experiences at Speedy and share your thoughts on customer relationships. Demonstrating your ability to build strong relationships will resonate well with them.
