At a Glance
- Tasks: Coordinate engineer workloads and provide essential admin support in a dynamic environment.
- Company: Join a fast-paced team in Glasgow with a focus on customer service and teamwork.
- Benefits: Enjoy 26 days holiday, competitive salary, and potential for contract extension.
- Other info: Collaborative culture with opportunities to enhance your skills and career growth.
- Why this job: Perfect for those who thrive on variety and enjoy problem-solving in a busy setting.
- Qualifications: Strong admin skills, experience in customer service, and excellent organisational abilities.
The predicted salary is between 30000 - 35000 £ per year.
We are currently looking for a Branch CSC Coordinator to join our Glasgow team on a 6-month fixed-term contract, with the potential for the role to be extended. This is an excellent opportunity for someone who enjoys working in a fast-paced environment where organisation, customer service and teamwork are key to success.
The Role
- As Branch CSC Coordinator, you'll provide essential administrative and planning support to the Branch Manager, ensuring engineer workloads are effectively scheduled to meet both customer requirements and agreed service level agreements (SLAs).
- Working closely with engineers, customers and internal stakeholders, you'll take a proactive approach to maximising engineer utilisation while helping deliver an outstanding customer experience.
- No two days are the same, making this an ideal role for someone who thrives on variety and enjoys solving problems in a busy operational environment.
What You'll Be Doing
- Planning and coordinating engineer workloads to meet customer requirements and agreed SLAs.
- Providing administrative support to the Branch Manager and wider operational team.
- Liaising with customers and engineers to ensure efficient scheduling and communication.
- Supporting the branch in improving engineer utilisation and operational efficiency.
- Maintaining accurate records and updating internal systems.
- Delivering excellent customer service while ensuring work is completed accurately and within agreed timescales.
- Supporting the business in delivering our ESG Strategy Decade to Deliver.
What We're Looking For
- We're looking for someone who is organised, proactive and enjoys working as part of a collaborative team.
- You'll ideally have strong administration skills gained within a customer service environment.
- Experience working within a fast-paced administrative or customer service role.
- Excellent organisational and time management skills.
- Good working knowledge of Microsoft Office.
- Strong communication and interpersonal skills.
- A keen eye for detail and the ability to prioritise competing workloads.
- The confidence to work independently and use your initiative when required.
- The ability to handle confidential information professionally and discreetly.
What We Offer: 26 days holiday plus
Customer Services Coordinator in London employer: Speedy Hire
Speedy Hire in St Helens is an excellent employer, offering a hybrid working model that promotes a sustainable work-life balance with a unique 9-day fortnight schedule. Our supportive team is dedicated to delivering exceptional candidate experiences while providing ample opportunities for career growth in a collaborative environment. Join us to be part of a company that values its people and fosters a culture of development and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Coordinator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Speedy Hire. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Speedy Hire before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Coordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Speedy Hire:Your cover letter is your chance to shine! Tell us why you want to work at Speedy Hire specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Speedy Hire!
How to prepare for a job interview at Speedy Hire
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
