At a Glance
- Tasks: Coordinate the hire process, ensuring customer satisfaction and smooth operations.
- Company: Speedy, the UK's leading hire provider with a focus on teamwork.
- Benefits: 26 days holiday, life assurance, pension scheme, and 95% discount across Speedy brand.
- Other info: Flexible working arrangements and clear career progression opportunities.
- Why this job: Join a dynamic team and make a real impact in customer service.
- Qualifications: Strong organisational and communication skills; previous hire industry experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!
Location – Tamworth
Working Hours – Mon – Fri, 07:30 - 17:00 – 40 hours per week
Based in the depot, the Hire Controller is a vital part of operations on the front line of sales and customer service. Relationship building is the key to success, as the Hire Controller coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that they’re satisfied with our service.
On a day‑to‑day basis, you can expect to be desk‑based, working directly with the other departments, liaising regularly with stock teams, drivers and engineers to ensure minimal delay in fulfilling the needs of the customer with readily available equipment and close contact.
Requirements
- Strong organisational skills
- Strong communication skills both verbally & written
- Adaptability
- Commitment to learn and develop
- Driving licence
- Previous experience working within the hire industry or similar sales or operational role
- Ability to support your business unit/team to deliver our ESG Strategy – Decade to Deliver.
What We Offer
- 26 days holiday (plus bank holidays)
- Life assurance
- Pension Scheme
- Canteen facilities
- 95% discount across the Speedy brand
- Opportunities for training, development and career progression
- Voluntary Health Cash Plan
- My Staff Shop: discounts and offers for shopping etc. across many suppliers
- Green Commute Initiative: Work scheme for cycling
- PAM – Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management
Work‑Life Balance
Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities.
Career Path
Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.
Equal Opportunity
All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.
Hire Desk Controller in Lichfield employer: Speedy Hire
Speedy is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and development. With a commitment to work-life balance, flexible working arrangements, and extensive training opportunities, employees can thrive in their roles while enjoying generous benefits such as 26 days of holiday, a pension scheme, and discounts across the Speedy brand. Located in Tamworth, the Hire Desk Controller position provides a unique chance to be at the forefront of customer service and operations within a leading hire provider, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Controller in Lichfield
✨Tip Number 1
Get to know the company! Research Speedy and understand their values, services, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Hire Desk Controller, you'll need to liaise with various teams. Role-play scenarios with friends or family to boost your confidence in handling customer queries and internal communications.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences at Speedy and any tips they might have for you. Building relationships can give you an edge in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the Speedy team.
We think you need these skills to ace Hire Desk Controller in Lichfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Hire Desk Controller role. Highlight your organisational skills and any relevant experience in the hire industry or similar roles. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you're passionate about the role. Let us know how you can contribute to our customer service excellence.
Showcase Your Adaptability:In your application, mention specific examples of how you've adapted to challenges in previous roles. We love candidates who can think on their feet and adjust to changing circumstances, especially in a fast-paced environment like ours.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Speedy Hire
✨Know the Company Inside Out
Before your interview, take some time to research Speedy and its services. Understand their range of tools and equipment, and how they prioritise customer satisfaction. This knowledge will help you demonstrate your enthusiasm and fit for the Hire Desk Controller role.
✨Showcase Your Organisational Skills
As a Hire Controller, strong organisational skills are crucial. Prepare examples from your past experiences where you successfully managed multiple tasks or coordinated with different teams. This will show that you can handle the demands of the role effectively.
✨Practice Your Communication Skills
Since the role involves liaising with various departments, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your verbal and written communication skills, ensuring you can convey information effectively.
✨Be Ready to Discuss Adaptability
The ability to adapt is key in a fast-paced environment like Speedy. Think of situations where you had to adjust quickly to changes or challenges. Sharing these experiences will highlight your flexibility and commitment to learning, which are essential traits for this position.
