Hire Desk Controller

Overview

Location: Croydon

Hours: 42 hours per week, Monday to Friday

Speedy is the UK’s leading hire provider, offering the widest range of tools, specialist hire equipment, plant and support services – truly everything for every job.

Based within the depot, the Hire Desk Controller plays a critical role at the heart of our operations, sitting on the frontline of sales and customer service. Relationship building is fundamental to success in this role, as you will coordinate the entire hire process from order placement through to delivery and collection. You will work closely with all areas of the depot to ensure customer requirements are met efficiently and that service standards remain consistently high.

On a day-to-day basis, you will act as the central point of contact for customers and internal teams, managing incoming hire enquiries, processing orders accurately, and ensuring all hire documentation is completed correctly. You will coordinate delivery and collection schedules, monitor equipment availability, and proactively resolve any issues that could impact service levels.

You will regularly liaise with the transport team to confirm logistics, with the stock and yard teams to check equipment readiness, and with engineers to ensure equipment is serviced, compliant and fit for hire. You will update internal systems in real time, maintaining accurate records of hire contracts, pricing, extensions, off-hires and returns.

You will build strong relationships with customers by understanding their requirements, providing clear and professional communication, and offering suitable solutions to meet their needs. This includes advising on the most appropriate equipment, identifying opportunities to add value, and ensuring a seamless customer experience throughout the hire lifecycle.

You will also support the depot’s commercial performance by maximising utilisation of equipment, identifying opportunities to upsell or cross-sell, and ensuring pricing and margins are protected in line with company guidelines.

In addition, you will handle queries, complaints and service issues efficiently and professionally, escalating where required and ensuring timely resolution. You will work closely with colleagues to continuously improve processes, service standards and customer satisfaction, contributing positively to the overall performance and culture of the depot.

To Support Your Success, You Will Need

• Strong organisational skills
• Excellent verbal and written communication skills
• Adaptability and flexibility in a fast-paced environment
• A commitment to learning and personal development
• A full UK driving licence
• Previous experience within the hire industry or a similar sales or operational role
• The ability to support your business unit in delivering our ESG Strategy – Decade to Deliver

What We Will Provide

We will give you everything you need to succeed in this role. This includes full on-the-job training, alongside access to our dedicated product and systems training teams. We are passionate about colleague development and offer tailored development programmes aligned to individual aspirations. We have a strong track record of recognising and nurturing talent, enabling long-term career progression across the Speedy Group.

Speedy operates an industry-leading Work Life Balance initiative, demonstrating our commitment to colleague wellbeing, reduced core contracted hours and more balanced working patterns. This supports our ambition to truly put People First. We welcome conversations around hybrid and flexible working arrangements, including flexible start and finish times, shorter working days, term-time hours and job share opportunities.

What We Offer

• 26 days annual leave plus bank holidays
• Life assurance
• Pension scheme
• Canteen facilities
• 95% discount across the Speedy brand
• Opportunities for training, development and career progression
• Voluntary Health Cash Plan
• My Staff Shop – discounts and offers across a wide range of retailers
• Green Commute Initiative – cycle to work scheme
• PAM Employee Assistance Programme (EAP) – free and confidential support including wellbeing, counselling, legal and financial advice
• Career Line of Sight – providing clarity and transparency on progression and development pathways across the Speedy Group

Please note that Speedy reserves the right to close vacancies earlier than the advertised date should a high volume of applications be received. We therefore recommend applying as soon as possible to avoid disappointment.

Some roles within The Speedy Group UK & Ireland may require a DBS, credit or security clearance check. The Speedy Group is an equal opportunities employer, committed to embracing diversity and fostering an inclusive environment where everyone can perform at their best.

Our ESG Governance Policies Can Be Found Here

https://www.speedyservices.com/esg/governance

All applicants will be considered for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity or disability. All roles require proof of right to work in the UK prior to commencement of employment.