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For Companies At a Glance
- Tasks: Coordinate the hire process from order to delivery, ensuring customer satisfaction.
- Company: Join Speedy, a leader in the hire industry with a focus on teamwork and customer service.
- Benefits: Enjoy 26 days holiday, life assurance, discounts, and flexible working options.
- Why this job: Be part of a dynamic team that values your input and offers career growth.
- Qualifications: Strong organisational and communication skills; previous hire or sales experience preferred.
- Other info: Embrace a diverse and inclusive workplace with excellent support and development opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Hire Desk Controller – Leeds – 42 Hours Per Week – Monday to Friday. Based in the depot, the Hire Desk Controller is a vital part of operations on the front line of sales and customer service. Relationship building is the key to success, as the Hire Controller coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that they’re satisfied with our service.
On a day-to-day basis, you can expect to be desk-based, working directly with the other departments, liaising regularly with stock teams, drivers and engineers to ensure minimal delay in fulfilling the needs of the customer with readily available equipment and close contact.
Responsibilities
- Coordinate the entire hire process from order taking to delivery and collection, liaising with all depot teams to meet customer needs and satisfaction.
- Work desk-based with other departments; regularly liaise with stock teams, drivers and engineers to minimise delays and ensure availability of equipment.
Qualifications
- Strong organisational skills
- Strong communication skills, both verbal and written
- Adaptability
- Commitment to learn and develop
- Driving licence
- Previous experience in the hire industry or a similar sales or operational role
- Ability to support your business unit/team to deliver our ESG Strategy – Decade to Deliver
What We Offer / Benefits
- 26 days holiday (plus bank holidays)
- Life assurance
- Pension scheme
- Canteen facilities
- 95% discount across the Speedy brand
- Opportunities for training, development and career progression
- Voluntary Health Cash Plan
- MyStaff Shop: discounts and offers across many suppliers
- Green Commute Initiative: work scheme for cycling
- PAM – Employee Assistance Program (EAP): free and confidential support and counselling
Speedy operates an industry-leading Work Life Balance initiative, including flexible working arrangements to suit needs. Please discuss hybrid and flexible start/finish times, shorter days, term-time hours and job share opportunities as applicable.
Speedy is an equal opportunity employer and may require DBS, credit or security clearance checks where applicable. All roles require proof of right to work in the UK by the start of employment. Speedy reserves the right to close vacancies earlier than the listed date if there is high application volume.
Equal Opportunity and Compliance
The Speedy Group is an equal opportunity employer; we embrace diversity in all its forms and foster an inclusive environment for all people to do the best work of their lives. All applicants will be considered for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.
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Hire Desk Controller employer: Speedy Hire
Contact Detail:
Speedy Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Controller
✨Tip Number 1
Get to know the company! Research Speedy and understand their values, especially around customer service and teamwork. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Hire Desk Controller, you'll need to liaise with various teams. Try role-playing scenarios with friends or family to boost your confidence in handling different situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Speedy team. Don’t miss out on this opportunity!
We think you need these skills to ace Hire Desk Controller
Some tips for your application 🫡
Show Off Your Organisational Skills: As a Hire Desk Controller, you'll need to juggle multiple tasks. Make sure your application highlights your organisational skills. Use examples from past experiences where you successfully managed several responsibilities at once.
Communicate Clearly: Strong communication is key in this role. When writing your application, be clear and concise. Show us that you can convey information effectively, both in writing and verbally, as this will be crucial when liaising with different teams.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We want to see how you fit into our team and what you can bring to the table.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and allows you to showcase your interest in joining our team at Speedy!
How to prepare for a job interview at Speedy Hire
✨Know the Hire Process Inside Out
Make sure you understand the entire hire process from order taking to delivery and collection. Familiarise yourself with how different departments interact and how you can facilitate smooth communication between them.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated with teams in the past, especially in high-pressure situations.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and priorities. Bring examples of how you've organised workflows or schedules in previous roles to ensure customer satisfaction and efficiency.
✨Emphasise Your Adaptability
The ability to adapt is crucial in a dynamic environment like this. Share experiences where you've had to adjust quickly to changes or unexpected challenges, showcasing your flexibility and problem-solving skills.
