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For Companies At a Glance
- Tasks: Manage customer orders, coordinate deliveries, and ensure smooth operations in a fast-paced environment.
- Company: Join Speedy, the UK's leading hire provider with a focus on people and innovation.
- Benefits: Enjoy 26 days holiday, staff discounts, flexible working options, and career development opportunities.
- Why this job: Be the vital link in operations, enhancing customer experiences and driving sales.
- Qualifications: Strong organisational and communication skills; previous experience in hire or sales is a plus.
- Other info: Embrace a diverse workplace with a commitment to work-life balance and ongoing training.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Hire Desk Controller Tamworth (40 Hours, Monday to Friday) – Join the UKs Leading Hire Provider. Speedy is the UKs leading hire provider, offering the widest range of tools, specialist hire equipment, plant, and support services for every job. This desk-based role is at the heart of depot operations, combining sales, customer service, and operational coordination. You’ll be the link between customers, drivers, engineers, and stock teams to ensure every order is delivered on time and every customer has a smooth experience.
What Youll Do Day-to-Day Duties
No two days are the same in this fast-paced, customer-focused role. Your typical responsibilities will include:
- Customer Contact & Relationship Building
- Acting as the first point of contact for customer queries via phone, email, or in person.
- Understanding customer needs and providing expert product knowledge to recommend the right hire solutions.
- Building strong, long-term relationships with regular and new customers to encourage repeat business.
- Managing the Hire Process
- Taking incoming orders accurately and efficiently.
- Creating hire contracts on the internal system and ensuring all required details are correct.
- Coordinating delivery and collection schedules, working closely with drivers to minimise delays.
- Monitoring ongoing hires to ensure equipment is returned on time and in good condition.
- Stock & Equipment Coordination
- Liaising with stock teams to ensure equipment is available, safe, and ready to go.
- Organising off-hired equipment to be checked, repaired, or prepared for the next customer.
- Working with engineers to prioritise urgent repairs or maintenance so customer orders are not delayed.
- Problem Solving & Issue Resolution
- Managing customer complaints or issues calmly and professionally, finding the best solutions.
- Handling last-minute changes, such as urgent hire requests or delivery schedule adjustments.
- Ensuring accurate records are kept for reporting and audit purposes.
- Sales & Upselling
- Promoting additional products and services, ensuring customers get the most value from their hire.
- Meeting and exceeding sales and service KPIs set for the depot.
This is a desk-based role that requires constant communication across departments and a proactive, organised approach to keep things running smoothly.
What Were Looking For
To succeed as a Hire Desk Controller, you’ll need:
- Strong organisational skills to manage multiple tasks and priorities.
- Excellent communication skills, both written and verbal.
- Adaptability to handle a fast-paced and changing environment.
- A full UK driving licence.
- Previous experience in the hire industry or a sales/operations role is highly desirable.
- A willingness to learn and develop through ongoing training.
- The ability to support our ESG Strategy Decade to Deliver.
What We Offer
We’ll provide everything you need to succeed, including full product and systems training, ongoing mentoring, and clear pathways for career growth.
- 26 days holiday (plus bank holidays)
- Life assurance & pension scheme
- 95% staff discount across the Speedy brand
- Career development and tailored training programmes
- Voluntary Health Cash Plan
- Green Commute Initiative cycle-to-work scheme
- PAM Employee Assistance Programme (confidential wellbeing and financial support)
- Flexible working options, including hybrid arrangements, shorter days, or job share opportunities
- My Staff Shop exclusive discounts for shopping, travel, and more
Why Speedy?
At Speedy, we put people first. Our Work Life Balance initiative is designed to create a healthier, more flexible working environment, with reduced core hours and adaptable schedules to suit our teams needs.
We are proud to be an equal opportunity employer, embracing diversity and inclusion. Everyone is welcome, regardless of ethnicity, religion, gender identity, sexual orientation, parental status, disability, or neurodiversity.
Important Information
- Some roles may require DBS, Credit, or Security Clearance checks.
- Proof of the right to work in the UK is required before employment begins.
- Speedy may close this vacancy early if there is a high volume of applications so apply promptly!
Learn More About Our ESG Governance Policies Here – Speedy ESG Governance
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Hire Desk Controller employer: Speedy Hire
Contact Detail:
Speedy Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Controller
✨Tip Number 1
Get to know the company inside out! Research Speedy and understand their values, services, and what makes them the UK's leading hire provider. This knowledge will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Hire Desk Controller, you'll be the first point of contact for customers. Role-play common scenarios with friends or family to build your confidence in handling queries and complaints effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Speedy team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Hire Desk Controller
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Hire Desk Controller role. Highlight your relevant experience in customer service, sales, and operations, and show us how you can bring value to our team at Speedy.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and colleagues, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you’d handle customer queries effectively.
Highlight Your Organisational Skills: We’re looking for someone who can juggle multiple tasks seamlessly. In your application, give examples of how you’ve successfully managed various responsibilities in a fast-paced environment, showcasing your organisational prowess.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Speedy team!
How to prepare for a job interview at Speedy Hire
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Hire Desk Controller. Familiarise yourself with the hire process, customer service expectations, and how to manage stock coordination. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves constant communication, practice articulating your thoughts clearly. Prepare examples of how you've successfully handled customer queries or resolved issues in the past. This will demonstrate your ability to build relationships and manage customer expectations effectively.
✨Be Ready for Problem-Solving Scenarios
Expect to be asked about how you would handle specific challenges, like last-minute changes or customer complaints. Think of real-life examples where you've had to think on your feet and come up with solutions. This will showcase your adaptability and problem-solving skills.
✨Highlight Your Organisational Skills
As a Hire Desk Controller, you'll need to juggle multiple tasks. Be prepared to discuss how you prioritise your workload and keep everything running smoothly. Share any tools or methods you use to stay organised, as this will reassure them that you can handle the fast-paced environment.
