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- Tasks: Manage customer orders, coordinate deliveries, and ensure smooth operations in a fast-paced environment.
- Company: Join Speedy, the UK's leading hire provider with a focus on people and innovation.
- Benefits: Enjoy 26 days holiday, staff discounts, flexible working options, and career development opportunities.
- Why this job: Be the vital link in operations, enhancing customer experiences and driving sales.
- Qualifications: Strong organisational and communication skills; previous experience in hire or sales is a plus.
- Other info: Embrace a diverse workplace with a commitment to work-life balance and ongoing training.
The predicted salary is between 24000 - 36000 £ per year.
12-Month Fixed Term Contract
Hire Desk Controller
Speedy is the UKs leading hire provider, offering the widest range of tools, specialist equipment, plant and support services everything for every job.
Based in the depot, the Hire Desk Controller plays a key role at the heart of our operations, supporting both sales and customer service. Building strong relationships is essential, as you\’ll manage the full hire process from taking orders to coordinating delivery and collection. You\’ll work closely with all areas of the depot to ensure customer needs are met and that they receive the high level of service Speedy is known for.
In this desk-based role, you\’ll liaise daily with stock teams, drivers and engineers to ensure equipment is available and delivered with minimal delay.
What you\’ll need:
- Strong organisational skills
- Excellent verbal and written communication
- Adaptability
- Willingness to learn and develop
- Full driving licence
- Previous experience in the hire industry or a similar sales / operations role
- Ability to support your team in delivering our ESG Strategy
- Decade to Deliver
What we provide:
Well give you everything you need to succeed. This includes full on-the-job training, as well as dedicated product and systems training. We\’re passionate about employee growth and offer tailored development programmes to support individual progression. Our commitment to internal development has enabled us to promote talent from within for many years.
Speedy also leads the industry in Work Life Balance initiatives, reducing core contracted hours, supporting wellbeing and offering a wide range of hybrid and flexible working options to suit different needs including flexible start / finish times, shorter days, term-time hours and job share opportunities.
What we offer:
- 26 days holiday (plus bank holidays)
- Life assurance
- Pension scheme
- Canteen facilities
- 95% discount across the Speedy brand
- Training, development and career progression opportunities
- Voluntary Health Cash Plan
- My Staff Shop: retail discounts and offers
- Green Commute Initiative (cycle to work scheme)
PAM
Employee Assistance Programme (confidential support for wellbeing, legal, financial and personal matters)
Clear Career Line of Sight for your development within the Speedy Group
Please note that Speedy may close this vacancy early if we receive a high volume of applications, so we encourage early submissions. Some roles within The Speedy Group UK&I may require DBS, Credit or Security Clearance checks.
Speedy is an equal opportunities employer. We welcome applicants from all backgrounds, regardless of ethnicity, religion, sexual orientation, gender identity, parental status, national origin, veteran status, neurodiversity or disability. All roles require proof of right to work in the UK from the start of employment.
Our ESG Governance policies can be viewed here :
https:// www.speedyservices.com / esg / governance
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Hire Desk Controller employer: Speedy Hire
Contact Detail:
Speedy Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Controller
✨Tip Number 1
Get to know the company inside out! Research Speedy and understand their values, services, and what makes them the UK's leading hire provider. This knowledge will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Hire Desk Controller, you'll be the first point of contact for customers. Role-play common scenarios with friends or family to build your confidence in handling queries and complaints effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Speedy team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Hire Desk Controller
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Hire Desk Controller role. Highlight your relevant experience in customer service, sales, and operations, and show us how you can bring value to our team at Speedy.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and colleagues, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you’d handle customer queries effectively.
Highlight Your Organisational Skills: We’re looking for someone who can juggle multiple tasks seamlessly. In your application, give examples of how you’ve successfully managed various responsibilities in a fast-paced environment, showcasing your organisational prowess.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Speedy team!
How to prepare for a job interview at Speedy Hire
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Hire Desk Controller. Familiarise yourself with the hire process, customer service expectations, and how to manage stock coordination. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves constant communication, practice articulating your thoughts clearly. Prepare examples of how you've successfully handled customer queries or resolved issues in the past. This will demonstrate your ability to build relationships and manage customer expectations effectively.
✨Be Ready for Problem-Solving Scenarios
Expect to be asked about how you would handle specific challenges, like last-minute changes or customer complaints. Think of real-life examples where you've had to think on your feet and come up with solutions. This will showcase your adaptability and problem-solving skills.
✨Highlight Your Organisational Skills
As a Hire Desk Controller, you'll need to juggle multiple tasks. Be prepared to discuss how you prioritise your workload and keep everything running smoothly. Share any tools or methods you use to stay organised, as this will reassure them that you can handle the fast-paced environment.
