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- Tasks: As a Hire Controller, you'll manage customer orders and ensure top-notch service daily.
- Company: Join Speedy, the UK's leading hire provider with a vast range of tools and equipment.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values relationships and customer satisfaction.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: Work Monday to Friday, 07:30 - 17:00, with a total of 37.5 hours per week.
The predicted salary is between 30000 - 42000 £ per year.
Hire Controller
Location: Haydock
Hours: Monday to Friday 37.5
Speedy are the UKs leading hire provider, offering the widest range of tools, specialist hire equipment, plant, and support services everything for every job.
Were looking for a friendly, organised, and customer-focused Hire Controller to join our Haydock team. If you enjoy building relationships, solving problems, and delivering great service every day, this could be the perfect role for you.
At Speedy, our customers are at the heart of everything we do. Youll be joining us at an exciting time, supporting customers with their hire needs and playing a key role in keeping projects moving across the UK.
About the Role
As a Hire and Sales Coordinator, youll be the first point of contact for many of our customers, helping them find the right solutions quickly and efficiently.
Your day-to-day will include:
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Liaising with customers via phone and email
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Taking full ownership of customer enquiries from start to finish
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Processing hire and sales orders accurately
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Working closely with depots, drivers, and operational teams to fulfil requests
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Identifying opportunities to maximise sales and grow accounts
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Delivering a consistently high standard of customer service
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Supporting your team in delivering Speedys ESG Strategy Decade to Deliver
No two days are the same its a fast-paced, varied role where teamwork and communication are key.
What Were Looking For
Were looking for someone positive, proactive, and passionate about customer service.
Youll ideally have:
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A strong customer focus and the ability to build rapport across multiple channels
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Confidence juggling multiple tasks and prioritising effectively
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Initiative and good decision-making skills
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A collaborative, team-oriented approach
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A drive to grow the business and spot opportunities
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Previous experience in customer service, hire, sales support, or coordination roles (beneficial but not essential)
Most importantly, were looking for someone who cares about doing a great job and enjoys helping customers.
Training & Development
Well give you everything you need to succeed.
Youll receive:
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Full on-the-job training
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Dedicated product and systems training
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Ongoing coaching and support
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Tailored development plans
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Clear opportunities for progression
Were proud of our culture of developing talent and promoting from within.
What We Offer
We offer a comprehensive benefits package to support both your career and wellbeing, including:
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26 days holiday plus bank holidays
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Life assurance
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Company pension scheme
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Canteen facilities (where applicable)
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95% discount across the Speedy brand
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Training, development, and career progression opportunities
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Voluntary Health Cash Plan
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My Staff Shop discounts and offers
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Green Commute Initiative (Cycle to Work scheme)
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PAM Employee Assistance Programme (EAP) for free, confidential wellbeing, legal, and financial support
Work Life Balance
Speedy operates an industry-leading Work Life Balance initiative, demonstrating our commitment to colleague wellbeing and more balanced working patterns.
We offer flexible and hybrid working arrangements where possible and encourage open conversations to help you find the right balance.
Additional Information
Please note we reserve the right to close this vacancy early if we receive a high volume of applications, so early applications are encouraged.
Some roles within The Speedy Group UK & Ireland may require DBS, credit, or security clearance checks.
Speedy is an equal opportunity employer and we are committed to creating an inclusive, diverse, and supportive workplace for all.
All applicants will be considered regardless of ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity, or disability.
All roles require proof of right to work in the UK prior to commencement.
For more information on our ESG governance, please visit:
https://www.speedyservices.com/esg/governance
Hire Controller employer: Speedy Hire
Contact Detail:
Speedy Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller
✨Tip Number 1
Familiarise yourself with the tools and equipment that Speedy offers. Understanding the products will not only help you in conversations but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills. As a Hire Controller, you'll be on the front line of sales and support, so being able to handle queries and build relationships is key.
✨Tip Number 3
Network with current or former employees if possible. They can provide insights into the company culture and what it takes to succeed in the role.
✨Tip Number 4
Prepare for potential scenario-based questions during the interview. Think about how you would handle specific customer situations, as this will demonstrate your problem-solving abilities.
We think you need these skills to ace Hire Controller
Some tips for your application 🫡
Understand the Role: Read the job description for the Hire Controller position carefully. Make sure you understand the key responsibilities and skills required, such as relationship building and customer service.
Tailor Your CV: Customise your CV to highlight relevant experience in sales and customer service. Use specific examples that demonstrate your ability to build relationships and manage customer needs effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Speedy and how your skills align with their mission as the UK's leading hire provider.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-formatted and professional.
How to prepare for a job interview at Speedy Hire
✨Know the Company Inside Out
Before your interview, make sure to research Speedy thoroughly. Understand their services, values, and recent developments in the hire industry. This will show your genuine interest and help you answer questions more effectively.
✨Demonstrate Your Customer Service Skills
As a Hire Controller, you'll be on the front line of customer service. Prepare examples from your past experiences where you've successfully handled customer queries or built strong relationships. This will highlight your suitability for the role.
✨Showcase Your Problem-Solving Abilities
In the hire industry, challenges can arise unexpectedly. Be ready to discuss situations where you've had to think on your feet and resolve issues quickly. This will demonstrate your ability to thrive in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about team dynamics, company culture, or future projects. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
