At a Glance
- Tasks: Coordinate the hire process, ensuring customer satisfaction from order to delivery.
- Company: Speedy, the UK's leading hire provider with a wide range of tools and equipment.
- Benefits: 26 days holiday, life assurance, pension scheme, and 95% discount across Speedy brand.
- Other info: Great opportunities for training, development, and career progression in a supportive environment.
- Why this job: Join a dynamic team and build relationships while making a real impact on customer service.
- Qualifications: Strong organisational and communication skills; previous hire industry experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!
Location - Hull
Working Hours - Mon - Fri, 07:30 - 17:00 - 42 hours per week
Based in the depot, the Hire Controller is a vital part of operations on the front line of sales and customer service. Relationship building is the key to success, as the Hire Controller coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that they’re satisfied with our service.
On a day-to-day basis, you can expect to be desk-based, working directly with the other departments, liaising regularly with stock teams, drivers and engineers to ensure minimal delay in fulfilling the needs of the customer with readily available equipment and close contact.
Qualifications
- Strong organisational skills
- Strong communication skills both verbally & written
- Adaptability
- Commitment to learn and develop
- Driving license
- Previous experience working within the hire industry or similar sales or operational role
- Ability to support your business unit/team to deliver our ESG Strategy – Decade to Deliver.
Benefits
- 26 days holiday (plus bank holidays)
- Life assurance
- Pension Scheme
- Canteen facilities
- 95% discount across the Speedy brand
- Opportunities for training, development and career progression
- Voluntary Health Cash Plan
- My Staff Shop: discounts and offers for shopping etc. across many suppliers
- Green Commute Initiative: Work scheme for cycling
- PAM – Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management
All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.
Hire Controller: Customer-Focused Ops Lead in Goole employer: Speedy Hire
Speedy is an exceptional employer, offering a dynamic work environment in Hull where employees can thrive in customer-focused operations. With a strong emphasis on employee development, generous benefits including 26 days of holiday, and a commitment to wellbeing through initiatives like the Employee Assistance Program, Speedy fosters a supportive culture that prioritises both personal and professional growth. Join us to be part of a leading hire provider that values relationship building and teamwork, ensuring every employee plays a crucial role in delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Controller: Customer-Focused Ops Lead in Goole
✨Tip Number 1
Network like a pro! Reach out to people in the hire industry or related fields. Use LinkedIn to connect with current employees at Speedy and ask for insights about the company culture and the role.
✨Tip Number 2
Prepare for the interview by understanding the hire process inside out. Familiarise yourself with common customer service scenarios and think about how you would handle them. This will show your commitment to customer satisfaction!
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've successfully managed multiple tasks or projects. This will highlight your ability to coordinate effectively, just like a Hire Controller needs to do.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Speedy team and ready to dive into the hire industry.
We think you need these skills to ace Hire Controller: Customer-Focused Ops Lead in Goole
Some tips for your application 🫡
Show Off Your Organisational Skills:Make sure to highlight your strong organisational skills in your application. We want to see how you can manage multiple tasks and keep everything running smoothly, just like a well-oiled machine!
Communicate Clearly:Since communication is key in this role, ensure your written application is clear and concise. Use straightforward language and make your points easy to understand – we love a good communicator!
Tailor Your Experience:Don’t forget to tailor your application to reflect your previous experience in the hire industry or similar roles. We’re looking for specific examples that show how you’ve successfully managed customer relationships and operations.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Speedy Hire
✨Know the Company Inside Out
Before your interview, make sure you research Speedy thoroughly. Understand their services, values, and what sets them apart in the hire industry. This knowledge will help you demonstrate your genuine interest and show how you can contribute to their customer-focused operations.
✨Showcase Your Communication Skills
As a Hire Controller, strong communication is key. Prepare examples of how you've effectively communicated with customers or team members in past roles. Be ready to discuss how you handle difficult conversations and ensure customer satisfaction, as this will highlight your suitability for the role.
✨Demonstrate Your Organisational Skills
The role requires excellent organisational abilities. Think of specific instances where you've successfully managed multiple tasks or projects simultaneously. Share how you prioritised tasks to meet deadlines, which will illustrate your capability to coordinate the hire process efficiently.
✨Emphasise Your Adaptability
In a fast-paced environment like Speedy, adaptability is crucial. Prepare to discuss times when you've had to adjust quickly to changes or unexpected challenges. This will show that you're not only flexible but also committed to ensuring customer needs are met without delay.
