At a Glance
- Tasks: Coordinate the hire process, ensuring customer satisfaction from order to delivery.
- Company: Speedy, the UK's leading hire provider with a focus on customer service.
- Benefits: 26 days holiday, life assurance, pension scheme, and 95% discount across Speedy brand.
- Other info: Flexible working arrangements and excellent career progression opportunities available.
- Why this job: Join a dynamic team and make a real impact in customer-focused operations.
- Qualifications: Strong organisational and communication skills; previous hire industry experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!
Location: Exeter
Working Hours: Mon - Fri, 07:30 - 17:00 - 42 hours per week
Based in the depot, the Hire Controller is a vital part of operations on the front line of sales and customer service. Relationship building is the key to success, as the Hire Controller coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that they’re satisfied with our service. On a day-to-day basis, you will be desk-based, working directly with the other departments, liaising regularly with stock teams, drivers and engineers to ensure minimal delay in fulfilling the needs of the customer with readily available equipment and close contact.
Required Skills & Experience
- Strong organisational skills
- Strong communication skills both verbally & written
- Adaptability
- Commitment to learn and develop
- Driving license
- Previous experience working within the hire industry or similar sales or operational role
- Ability to support your business unit/team to deliver our ESG Strategy – Decade to Deliver.
What We Offer
- 26 days holiday (plus bank holidays)
- Life assurance
- Pension Scheme
- Canteen facilities
- 95% discount across the Speedy brand
- Opportunities for training, development and career progression
- Voluntary Health Cash Plan
- My Staff Shop: discounts and offers for shopping etc. across many suppliers
- Green Commute Initiative: Work scheme for cycling
- PAM – Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management
Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities. Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.
All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.
Hire Controller - Customer-Focused Ops Lead in Exeter employer: Speedy Hire
Speedy is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and development. With a commitment to work-life balance, flexible working arrangements, and extensive training opportunities, employees in Exeter can thrive both personally and professionally while enjoying generous benefits such as 26 days of holiday, a pension scheme, and significant discounts across the Speedy brand.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Controller - Customer-Focused Ops Lead in Exeter
✨Tip Number 1
Get to know the company! Research Speedy and understand their values, especially their commitment to customer service and employee wellbeing. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Speedy. Personal connections can make a big difference!
✨Tip Number 3
Practice your communication skills! As a Hire Controller, you'll need to liaise with various teams. Role-play common scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the Speedy team.
We think you need these skills to ace Hire Controller - Customer-Focused Ops Lead in Exeter
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Hire Controller role. Highlight your organisational skills and any relevant experience in the hire industry or similar roles. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you're passionate about customer service. Let us know how you can contribute to our mission at Speedy.
Showcase Your Adaptability:In your application, mention specific examples of how you've adapted to challenges in previous roles. We love candidates who can think on their feet and adjust to changing circumstances, especially in a fast-paced environment like ours.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the Speedy family!
How to prepare for a job interview at Speedy Hire
✨Know the Company Inside Out
Before your interview, make sure you research Speedy thoroughly. Understand their services, values, and what sets them apart in the hire industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Hire Controller, strong communication is key. Prepare examples from your past experiences where you successfully liaised with different teams or resolved customer issues. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Demonstrate Your Organisational Skills
Think of specific instances where your organisational skills made a difference in your previous roles. Be ready to discuss how you prioritise tasks and manage time effectively, especially in a fast-paced environment like Speedy’s.
✨Be Ready to Discuss Adaptability
The hire industry can be unpredictable, so be prepared to talk about times when you had to adapt quickly to changes. Highlight your commitment to learning and developing, as this aligns with Speedy’s values and their focus on employee growth.
