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- Tasks: Handle damage and loss claims, ensuring accurate and timely resolutions.
- Company: Join Speedy, the UK's top provider of tools and equipment hire.
- Benefits: Enjoy flexible working options, 26 days holiday, and a 95% discount across Speedy brand.
- Why this job: Be part of a friendly team, contributing to exceptional service and supporting sustainability initiatives.
- Qualifications: Strong team player with excellent communication and problem-solving skills required.
- Other info: Opportunities for training, career progression, and a commitment to work-life balance.
The predicted salary is between 28800 - 43200 £ per year.
Location: Speedy Services Bristol
Hours: 37.5 hours per week, Monday to Friday
Flexible working options available, including 9-day fortnight, job shares, and amended hours.
We are currently looking for a Damage/Loss Claims Handler to join our specialist team at our Bristol location on a 12-month fixed-term contract. This is a fantastic opportunity to join a fast-paced and friendly team, playing a key role in ensuring that all damage and loss charges are applied accurately and efficiently.
What You’ll Be Doing:
- Handling new customer damage and loss claims
- Maintaining and updating existing claims with a view to timely resolution
- Negotiating and settling claims directly with customers and insurers
- Liaising professionally with customers and senior management
- Working with internal workshops and external repair partners for accurate billing
- Supporting depots and the sales team with queries and claims
- Accurately recording and managing workshop reports using our in-house system
- Escalating unresolved disputes to the Damage & Loss Team Leader
- Travelling to workshops when necessary
- Supporting Speedy’s ESG Strategy - Decade to Deliver
Additional Duties:
- Managing asset queries via phone and email
- Answering calls professionally and promptly
- Assisting with company stock takes
What We’re Looking For:
- A strong team player - organised, adaptable, and detail-oriented
- Excellent written and verbal communication skills
- Confident liaising across all levels of the business
- Analytical mindset with strong problem-solving skills
At Speedy, work/life balance is important to us. That’s why we offer flexible working arrangements, including job shares, amended hours, and the option to work a 9-day fortnight. We believe in creating an environment that works for you.
What we offer:
- 26 days holiday (plus bank holidays)
- Life assurance
- Pension Scheme
- Canteen facilities
- 95% discount across the Speedy brand
- Opportunities for training, development and career progression
- Voluntary Health Cash Plan
- My Staff Shop: discounts and offers for shopping etc. across many suppliers
- Green Commute Initiative: Work scheme for cycling
- PAM - Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management
Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities.
Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.
Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.
Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us.
All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.
Damage/Loss Claims Handler in Bristol employer: Speedy Hire
Contact Detail:
Speedy Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Damage/Loss Claims Handler in Bristol
✨Tip Number 1
Familiarise yourself with the tools and equipment that Speedy Services provides. Understanding their products will help you communicate effectively with customers and manage claims more efficiently.
✨Tip Number 2
Brush up on your negotiation skills. As a Damage/Loss Claims Handler, you'll need to settle claims directly with customers and insurers, so being confident in negotiations will set you apart.
✨Tip Number 3
Network with current or former employees of Speedy Services. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare to discuss your problem-solving abilities. The role requires an analytical mindset, so think of examples from your past experiences where you've successfully resolved issues or improved processes.
We think you need these skills to ace Damage/Loss Claims Handler in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Damage/Loss Claims Handler role. Focus on your organisational skills, attention to detail, and any previous experience in claims handling or customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your skills and experiences make you a great fit for the team at Speedy Services.
Highlight Communication Skills: Since excellent written and verbal communication skills are essential for this role, provide examples in your application that demonstrate your ability to liaise effectively with customers and colleagues at all levels.
Showcase Problem-Solving Abilities: In your application, include instances where you've successfully resolved disputes or handled challenging situations. This will illustrate your analytical mindset and strong problem-solving skills, which are crucial for the role.
How to prepare for a job interview at Speedy Hire
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Damage/Loss Claims Handler. Familiarise yourself with the claims process, customer interactions, and how to handle disputes. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
Since the role involves liaising with customers and senior management, be prepared to showcase your excellent written and verbal communication skills. Practice articulating your thoughts clearly and concisely, as this will be crucial in your interactions during the interview.
✨Demonstrate Problem-Solving Abilities
Prepare examples of past experiences where you've successfully resolved issues or negotiated outcomes. Highlight your analytical mindset and how it has helped you tackle challenges effectively, as this is a key skill for the position.
✨Emphasise Teamwork and Adaptability
As a strong team player, it's important to convey your ability to work collaboratively. Share instances where you've adapted to changing circumstances or supported colleagues, showcasing your organisational skills and flexibility, which are essential for this fast-paced environment.
