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- Tasks: Support customer service training and improve experiences through feedback analysis.
- Company: Join Speedy, the UK's leading hire provider with a focus on customer experience.
- Benefits: 26 days holiday, life assurance, discounts, and flexible working options.
- Why this job: Kickstart your career in customer service with hands-on experience and clear progression.
- Qualifications: Passion for customer service and strong communication skills; experience is a plus but not essential.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
37.5 hours - Monday to Friday
Haydock Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services - everything for every job. We’re looking for a CX (Customer Experience) Coordinator to join our Customer Experience team. This is a great opportunity for someone at the start of their career who is passionate about customer service, learning, and helping others succeed.
In this role, you’ll support how we train and guide our colleagues to deliver consistently great service to our customers. You’ll help review customer interactions across different channels, spot what’s working well, and highlight where improvements can be made. You’ll work closely with internal teams, training partners, and mystery shopping providers to gather feedback, track performance, and turn insights into simple, practical actions that improve the overall customer experience. This is a fantastic opportunity to develop skills in customer experience, quality, insight analysis, and stakeholder collaboration, with clear progression pathways within the business.
What we’re looking for:
- A genuine interest in customer service and improving experiences
- Strong communication skills and confidence working with others
- Comfortable reviewing information and spotting trends or improvements
- Organised, proactive, and keen to learn
- Experience in customer service, admin, retail, hospitality, or similar environments is helpful but not essential
What you’ll gain:
- Hands-on experience in Customer Experience and Quality
- Training and development to build your skills
- Exposure to cross-functional teams and business stakeholders
- Clear career progression opportunities within Speedy
- Ability to support your business unit/team to deliver our ESG Strategy
What we offer:
- 26 days holiday (plus bank holidays)
- Life assurance
- Pension scheme
- Canteen facilities
- 95% discount across the Speedy brand
- Opportunities for training, development and career progression
- Voluntary Health Cash Plan
- My Staff Shop: discounts and offers across many suppliers
- Green Commute Initiative (Cycle to Work scheme)
- PAM Employee Assistance Programme (free and confidential wellbeing support)
- Industry-leading Work Life Balance initiatives and flexible working options
- Career Line of Sight for clear progression and growth opportunities
Please note, Speedy may close vacancies early due to high application volumes, so we encourage early applications. Some roles may require DBS, Credit or Security Clearance checks. Speedy is an equal opportunity employer, committed to diversity and inclusion. All applicants must have the right to work in the UK.
CX Coordinator employer: Speedy Hire
Contact Detail:
Speedy Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Coordinator
✨Tip Number 1
Get to know the company! Research Haydock Speedy and understand their values, services, and customer experience approach. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and experience. Think about examples from your past that showcase your skills and how you can contribute to improving customer experiences at Speedy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to dive into the world of customer experience.
We think you need these skills to ace CX Coordinator
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! We want to see that you genuinely care about improving experiences and helping others succeed. Share any relevant experiences or examples that highlight your passion.
Tailor Your Application: Make sure to customise your application to fit the CX Coordinator role. Use keywords from the job description and relate your skills and experiences directly to what we're looking for. This shows us that you've done your homework and are serious about joining our team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Highlight your strengths and how they align with the responsibilities of the CX Coordinator position.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success! It’s super easy, and you'll be able to keep track of your application status. Plus, it shows us that you're proactive and keen to join our team at Speedy!
How to prepare for a job interview at Speedy Hire
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service principles. Understand what great customer experience looks like and be ready to share examples of how you've contributed to positive experiences in past roles, even if they were informal.
✨Show Off Your Communication Skills
As a CX Coordinator, strong communication is key. Practice articulating your thoughts clearly and confidently. You might want to prepare a few scenarios where you effectively communicated with others or resolved conflicts, as this will demonstrate your ability to work well with internal teams and customers alike.
✨Be Ready to Spot Trends
Since the role involves reviewing customer interactions and spotting trends, think about any experiences you've had where you identified areas for improvement. Bring these examples to the table and discuss how you approached the situation and what actions you took to enhance the experience.
✨Express Your Passion for Learning
This position is perfect for someone at the start of their career, so make sure to convey your eagerness to learn and grow. Share specific instances where you took the initiative to develop new skills or knowledge, especially in customer service or related fields, to show that you're proactive and committed to personal development.
